Contact Center Representative (Incl. Selling) jobs in Nashua, NH

Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Representative (Incl. Selling) jobs

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Contact Center Rep/FT/Nashua
  • Triangle Credit Union
  • Nashua, NH FULL_TIME

  •  

    Essential Functions & Responsibilities:





    - Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, while embracing and using the "Service Strategies" concepts. Opening accounts for new members and working to identify their perceived and unperceived needs, while maintaining absolute confidentiality, in regard to internal and external member information.

    - Professionally handle a large volume of inbound and outbound telephone calls.


    - Handle member account transactions with accuracy and a sense of urgency.



    - Work collaboratively with all internal members to resolve member inquiries in a timely and efficient manner.

    - To respond to all telephone and/or E-mail correspondences on the same day as they are received. Promote products and services via Sales Strategies, to meet or exceed department and company objectives; cross-selling.

    - On-line chat and e-mails, accurately input consumer loan applications (with assistance), answer basic questions, analyze credit reports, process banking transactions, quoting payoffs, setting up membership via on-line applications, troubleshooting on-line banking issues and set ups, and any job functions a "virtual branch" would handle.

    - Remain current, regarding TCU Products and Services, by previewing information provided. Seeking answers about such products and services and by participating in on-going training. Using knowledge of TCU products, services, and knowledge of operations to maintain and grow the membership by applying Sales Strategies that lead to, increased member loyalty through the use of both Service and Sales Strategies. Meet annual sales goal and maintain absolute confidentiality regarding member information.

    - Performs other duties, as assigned.
















    Knowledge and Skills:






    Experience* One year (1) to three (3) years of similar or related experience


    		* Experience in a Contact Center Environment, preferred



    		* Previous Member/Customer Service, required




    		* Financial Services experience, a plus




    		* Previous Lending experience, a plus














    EducationA high school education or GED





    		Higher education, a plus
















    Interpersonal SkillsCourtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others, inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, and/or soliciting cooperation.




















    Other Skills* Sales Acumen







    		* Strong Computer Skills







    		* Good Communication Skills






    		* Detail Oriented







    		* Multitasking







    		* Problem-Solving Skills, essential





    		* Organizational Skills







    		* Attention to Detail







    		* Basic Math Skills







    		* Ability to work independently and/or part of a team



    		* Spanish is a plus
















    Physical RequirementsThe ability to sit for extended periods of time





    		The ability to bend, twist, squat, and reach












    Work EnvironmentNon-member facing/fast paced/team oriented













    **Triangle Credit Union is proud to be an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.**
  • 6 Days Ago
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T
Contact Center Rep/FT/Nashua
  • Triangle Credit Union
  • Nashua, NH FULL_TIME
  • Essential Functions & Responsibilities:- Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, w...
  • 6 Days Ago
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T
Contact Center Rep/FT/Spanish speaking/Nashua
  • Triangle Credit Union
  • Nashua, NH FULL_TIME
  • Essential Functions & Responsibilities:- Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, w...
  • 1 Month Ago
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S
Selling Associate
  • Saks Off 5th
  • Merrimack, NH FULL_TIME
  • Location: Merrimack, New Hampshire, United States Category: Stores Job Opened: March 30th, 2024 Education: Job Number: R-107047 Job Type: regular Remote: No job description Saks OFF 5TH is the premier...
  • 22 Days Ago
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L
Call Center Representative
  • Leddy Group
  • Nashua, NH FULL_TIME
  • Call Center Representative Join a well-established organization in Nashua, NH as a Call Center Representative! You’ll use your strong customer service skills to assist members with their accounts in t...
  • 11 Days Ago
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Y
Welcome Center Representative
  • YMCA of Greater Nashua
  • Merrimack, NH PART_TIME
  • Welcome Center RepresentativePart-Time, Non-Exempt Position; YMCA of Greater Nashua;Merrimack branchLearn, Grow and Thrive with a Career at the YImagine going to work knowing that what you do each day...
  • 30 Days Ago
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0 Contact Center Representative (Incl. Selling) jobs found in Nashua, NH area

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Financial Customer Associate - Bi-Lingual - Merrimack
  • Fidelity TalentSource LLC
  • Merrimack, NH
  • Job Description: Are you ready to Launch into a career at Fidelity?\u00A0 If so, please consider joining our customer se...
  • 4/25/2024 12:00:00 AM
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F
Financial Customer Associate - Merrimack
  • Fidelity Investments
  • Merrimack, NH
  • Job Description: Are you ready to Launch into a career at Fidelity?If so, please consider joining our customer service t...
  • 4/25/2024 12:00:00 AM
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A
FT Customer Service Representative - Work From Home>
  • ARIVE
  • Nashua, NH
  • [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
  • 4/25/2024 12:00:00 AM
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E
Customer Service Representative
  • EARLY ENTERPRISE LLC
  • Nashua, NH
  • Job Description Job Description We are looking for a customer-oriented service representative. A customer service repres...
  • 4/23/2024 12:00:00 AM
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A
Patient Service Center Representative
  • A+ Consulting
  • Nashua, NH
  • Job Description Job Description Quest Diagnostics seeks Patient Service Center Greeter who is responsible for all PSC (P...
  • 4/23/2024 12:00:00 AM
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C
Service Advisor Milford, NH
  • Chappell Tractor Sales, Inc.
  • Nashua, NH
  • Job Description Job Description Attention Service Professionals! Are you tired of the same old dealership? Bring your ta...
  • 4/23/2024 12:00:00 AM
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F
Customer Relationship Advocate Career Development Experience- Merrimack, NH
  • Fidelity TalentSource LLC
  • Merrimack, NH
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 4/23/2024 12:00:00 AM
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F
Customer Service Representative- Merrimack, NH
  • Fidelity TalentSource LLC
  • Merrimack, NH
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 4/23/2024 12:00:00 AM
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About Nashua, New Hampshire

Nashua is a city in Hillsborough County, New Hampshire, United States. As of the 2010 census, Nashua had a population of 86,494, making it the second-largest city in the state after Manchester. As of 2017 the population had risen to an estimated 88,341. Built around the now-departed textile industry, in recent decades it has been swept up in southern New Hampshire's economic expansion as part of the Boston region. Nashua was twice named "Best Place to Live in America" in annual surveys by Money magazine. It is the only city to get the No. 1 ranking on two occasions—in 1987 and 1998. Nashua is ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative (Incl. Selling) jobs
$38,232 to $53,609
Nashua, New Hampshire area prices
were up 1.4% from a year ago
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