Contact Center Representative (Incl. Selling) jobs in New Suffolk, NY

Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center - Member Services Representative
  • Suffolk Credit Union
  • Riverhead, NY FULL_TIME
  • Join our Member Services Team as a Member Services Representative in our Contact Center and start enjoying all of the benefits of loving where you work!

    As a leader in the industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. And, just as we value our members, we value our employees!

    As a Contact Center MSR your primary responsibility is to provide high quality service to Credit Union members by advising and guiding them in decisions regarding Credit Union products and services such as loans, deposit accounts, on-line banking, and more. Must maximize penetration of all Credit Union products and services in a professional, courteous and helpful manner.

    Responsibilities:

    • Secure membership by providing over the phone assistance and resolve issues, and questions in the Contact Center
    • Provides assistance to members and resolves member issues regarding accounts
    • Researches and obtains solutions to member issues, questions or complaints
    • Opens accounts for existing and potential new members
    • Processes wire transfers and other tasks as needed
    • Assists members with Member Telephone Service, Live chat, Online banking, debit/credit card issues and secured messaging
    • Accepts and processes loan applications for members
    • Manages assigned loans through loan pipeline and ensures proper documentation and process
    • Meets established loans goals
    • Conducts outbound calling for sales purposes and problem follow up
    • Backs up other departmental staff as necessary
    • Achieves a minimum of "Satisfactory" rating on internal audits and examinations
    • Accomplishes the credit union's mission by completing relevant duties as needed when requested by management or other staff members
    • Provide quality services at every member interaction
    • Cross sells and provides information to members regarding Credit Union products and services

    Essential Qualifications:

    Qualified candidates will have a High School diploma or equivalency certification. 1-2 years of banking/financial services experience required.

    • Knowledge of financial services, sales or banking
    • Ability to express oneself clearly and articulately both orally and in writing
    • Demonstrated skill in customer service and communication
    • Ability to exercise tact and responsibility with handling confidential information
    • Ability to work with direct supervision of daily activities
    • Demonstrates sales ability and achievement of goal
    • Intermediate mathematical skills required
    • Must be available to work a flexible schedule including Saturday
    • Must be dependable

    Contact Center Representatives must be available to work flexible schedules that include Saturdays. Schedules will vary within the normal business hours of 8:00am to 7:00pm. Candidates must indicate their hours of availability on the application.

    Apply today and discover a rewarding career! We offer competitive salaries, great benefits, and most importantly the opportunity to make a difference.

    Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

    The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.

  • 21 Days Ago

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Contact Center - Member Services Representative
  • Suffolk Credit Union
  • Islandia, NY FULL_TIME
  • Join our Member Services Team as a Member Services Representative in our Contact Center and start enjoying all of the benefits of loving where you work! As a leader in the industry, Suffolk Credit Uni...
  • 15 Days Ago

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Contact Center - Member Services Representative
  • Suffolk Federal Credit Union
  • Islandia, NY FULL_TIME
  • Join our Member Services Team as a Member Services Representative in our Contact Center and start enjoying all of the benefits of loving where you work! As a leader in the industry, Suffolk Credit Uni...
  • 12 Days Ago

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Contact Center - Member Services Representative
  • Suffolk Credit Union
  • Riverhead, NY FULL_TIME
  • Join our Member Services Team as a Member Services Representative in our Contact Center and start enjoying all of the benefits of loving where you work! As a leader in the industry, Suffolk Credit Uni...
  • 1 Month Ago

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Contact Center - Member Services Representative
  • Suffolk Federal Credit Union
  • Riverhead, NY FULL_TIME
  • Join our Member Services Team as a Member Services Representative in our Contact Center and start enjoying all of the benefits of loving where you work! As a leader in the industry, Suffolk Credit Uni...
  • 1 Month Ago

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Contact Center - Member Services Representative - PT
  • Suffolk Federal Credit Union
  • Islandia, NY FULL_TIME
  • Join our Member Services Team as a Member Services Representative in our Contact Center and start enjoying all of the benefits of loving where you work! As a leader in the industry, Suffolk Credit Uni...
  • 23 Days Ago

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0 Contact Center Representative (Incl. Selling) jobs found in New Suffolk, NY area

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Customer Service Representative
  • Coordinated Transportation Solutions
  • Trumbull, CT
  • Job Description Job Description Must have received or be willing to receive the COVID-19 vaccination by date of hire to ...
  • 3/28/2024 12:00:00 AM

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Customer Service Associate (Bilingual)
  • Public Service Enterprise Group
  • Melville, NY
  • Requisition: 77445 PSEG Company: PSEG Long Island Salary Range: $ 21.03 - $ 26.77 Incentive: Not applicable Work Locatio...
  • 3/28/2024 12:00:00 AM

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New Patient Coordinator
  • New York Cancer & Blood Specialists
  • Ridge, NY
  • New Patient Coordinator Ridge, NY New York Cancer Specialists (NYCBS), a prominent and respected Oncology/Hematology gro...
  • 3/28/2024 12:00:00 AM

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Contact Center - Member Services Representative - PT
  • Suffolk Federal Credit Union
  • Riverhead, NY
  • Join our Member Services Team as a Member Services Representative in our Contact Center and start enjoying all of the be...
  • 3/27/2024 12:00:00 AM

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Contact Center - Member Services Representative - PT
  • Suffolk Federal Credit Union
  • Islandia, NY
  • Join our Member Services Team as a Member Services Representative in our Contact Center and start enjoying all of the be...
  • 3/27/2024 12:00:00 AM

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Assistant Service Manager - Patchogue, NY
  • Goodyear
  • Patchogue, NY
  • Goodyear. More Driven. IMMEDIATELY HIRING!!! - APPLY TODAY!!! The pay range for this position is $18.00 - $23.00/hr; how...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • SB Clinical Practice Management
  • Centereach, NY
  • Overview: Customer Service Representative - Stony Brook Internist, UFPC Location: South Setauket, NY Schedule: Full time...
  • 3/27/2024 12:00:00 AM

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Bilingual Customer Service Representative
  • Coordinated Transportation Solutions
  • Trumbull, CT
  • Job Description Job Description The Bilingual Spanish Customer Service Representative is responsible for handling incomi...
  • 3/24/2024 12:00:00 AM

New Suffolk is a census-designated place (CDP) that roughly corresponds to the hamlet by the same name in the Town of Southold in Suffolk County, New York, United States. The CDP's population was 349 at the 2010 census. According to the United States Census Bureau, the hamlet has a total area 0.62 square miles (1.6 km2), of which 0.54 square miles (1.4 km2) is land and 0.04 square miles (0.1 km2), or 8.83%, is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative (Incl. Selling) jobs
$38,143 to $53,483
New Suffolk, New York area prices
were up 1.6% from a year ago