Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Join our Member Services Team as a Member Services Representative in our Contact Center and start enjoying all of the benefits of loving where you work!
As a leader in the industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. And, just as we value our members, we value our employees!
As a Contact Center MSR your primary responsibility is to provide high quality service to Credit Union members by advising and guiding them in decisions regarding Credit Union products and services such as loans, deposit accounts, on-line banking, and more. Must maximize penetration of all Credit Union products and services in a professional, courteous and helpful manner.
Responsibilities:
Essential Qualifications:
Qualified candidates will have a High School diploma or equivalency certification. 1-2 years of banking/financial services experience required.
Contact Center Representatives must be available to work flexible schedules that include Saturdays. Schedules will vary within the normal business hours of 8:00am to 7:00pm. Candidates must indicate their hours of availability on the application.
Apply today and discover a rewarding career! We offer competitive salaries, great benefits, and most importantly the opportunity to make a difference.
Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.
The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.
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