Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Primary Purpose:
The Contact Center Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products, services and programs as well as communicating effectively with team members within the Contact Center and throughout the company.
Essential Functions and Responsibilities:
a. Regularly assist customers at all customer levels by processing orders, answering technical questions and solving customer issues that may be received by telephone, email, the company website, the company voice mail and social media sites.
b. Regularly read Company reviews and contact customers by telephone, email or social media sites regarding orders and/or issues.
c. Process customer requests, order changes, tracers and replacement orders.
d. File claims for damaged or lost packages with shipping vendors.
e. Regularly follow proper procedures for up/cross selling, participate in sales contests and reach goals set by Contact Center Manager.
f. Provide timely feedback to the Contact Center Manager regarding service failures or customer concerns.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
Schedule:
Supplemental pay types:
Work Location: In person