Contact Center Representative (Incl. Selling) jobs in Santa Rosa, CA

Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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NLS Contact Center Agent - Bilingual
  • UPPER LAKE PROCESSING SERVICES INC
  • Upper Lake, CA OTHER
  • Job Details

    Job Location:    California Campus - Upper Lake, CA
    Position Type:    Full Time
    Salary Range:    Undisclosed
    Job Category:    Customer Service

    Description

    Upper Lake Processing Services (ULPS) is a call center operation wholly owned and operated by the Habematolel Pomo of Upper Lake, a federally recognized Native American tribe located in Northern California. Our talented team provides call center support services to the Tribe’s flagship online lending brand, Uprova, and any future brands. Uprova is an industry leading lender that provides safe online personal loans that help people meet unexpected emergencies and cash-flow needs quickly and easily. Our talented team serves a critical role as the voice of the customer by providing world-class customer service to Uprova’s new and returning customers.

    The ULPS team operates out of the company’s call center locations in Upper Lake, CA and Lenexa, KS. Employees receive training, competitive pay and benefits, monthly performance bonuses and 401(k) with a 4% match! The call center team is ambitious, forward-thinking, passionate and moves fast! Are you ready to grow with us?

    In addition to these great benefits, Spanish speaking individuals hired into this Bilingual NLS Contact Center Agent position, will qualify for a $1,000 sign-on after completing 60 days of employment.

    Purpose of the Position: Provides solutions and superb service to client requests and needs via live phone calls, emails and/or chats.

    Key Responsibilities:

    • Efficiently responds and communicates with clients to understand and service their needs via inbound calls, emails, and chat.
    • Effectively analyzes customer data to make appropriate recommendations and problem resolutions.
    • Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business.
    • Builds rapport with clients and effectively diffuses conflict and opposition.
    • Successful achievement of minimum monthly individual and team goals set by the department i.e., quality and productivity.
    • Contributes to team effort by accomplishing related results as needed.
    • Committed to meeting quality standards in processing customer adjustments.

    Required Education:

    • High school diploma, GED or a minimum equivalent of 6 months of work experience working with a customer before, during and after a purchase.
    • Call center experience preferred.
    • Fluent Spanish speaking and listening skills required (with an hourly pay premium included).
    • Ability to successfully complete pre-employment Skill Assessment to evaluate the following areas:
      • Attention to detail.
      • Call center aptitude.
      • Customer service skills.
      • Fluent Spanish speaking and listening.
    • Successful candidates must be able to pass background and drug screens. Employer observes federal standards for controlled substances.

    Skills & Abilities:

    • Excellent oral and written communication skills particularly with telephone communications.
    • Excellent listening ability.
    • Intermediate math skills calculating interest rates and percentages as well as balancing spreadsheets for accounting purposes.
    • Intermediate knowledge of MS Office and general computer navigation.
    • Strong negotiation skills with the ability to close a sale.
    • Ability to multi-task and prioritize.
    • Ability to follow protocol, policies, and procedures.
    • Acts with integrity, maintains confidentiality, interacts with others professionally and respectfully, promotes harmony in the workplace.

    Physical Requirements:

    • Prolonged periods of sitting at a desk and working on a computer.
    • Verbal communication sufficient to exchange accurate ideas and information.

    Indian Preference

    Native American Indian preference shall apply to the position in accordance with Title VII of the Civil Rights Act of 1964 (42 U.S.C. 2000e-2(i)), regulations of the Office of Federal Contract Compliance Programs (41 C.F.R. 60-1.5(a)(7)), and/or other relevant laws. Applicants claiming Indian preference must submit verification of Indian eligibility with their application.

    Qualifications


  • 1 Month Ago

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Call Center Representative Work From Home
  • Healthy Start Coalition of Seminole County
  • Santa Rosa, CA FULL_TIME
  • ou're to attach you resume on Here : centersubmsission@gmail. com Ideal Candidate: Outgoing and enthusiastic Good data entry skills and basic computer skills Strong communication skills Knowledge of a...
  • 23 Days Ago

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Call Center Representative Work From Home
  • Florida Prime Real Estate LLC
  • Santa Rosa, CA FULL_TIME
  • This individual has a desire for growth, loves learning, and is not afraid to take initiative and get things done! They are highly organized, have extreme attention to detail, and operate with a stron...
  • 23 Days Ago

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Pool Call Center representative work from home
  • RICK'S POOL SERVICE
  • Santa Rosa, CA FULL_TIME
  • Residential Pool Maintenance Technician Hours: Full Time, Monday-Friday, 7:30AM Start Time, Excellent Work/Life Balance! Signing Bonus: $250 after 60 Days Training Pay: $15/Hour Full Time Pay: From $6...
  • 23 Days Ago

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Patient Service Representative
  • RadNet | Santa Rosa Imaging Medical Center
  • Santa Rosa, CA FULL_TIME
  • We invite you to come join the RadNet Radiology team as Patient Service Representative at our Santa Rosa location! This is a Full-Time position with a working schedule of Monday-Friday 8:30am-5:00pm. ...
  • 19 Days Ago

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Payment Collections Contact Agent - CA
  • Upper Lake Processing Services Inc
  • Upper Lake, CA FULL_TIME
  • Upper Lake Processing Services (ULPS) is a call center operation wholly owned and operated by the Habematolel Pomo of Upper Lake, a federally recognized Native American tribe located in Northern Calif...
  • 9 Days Ago

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0 Contact Center Representative (Incl. Selling) jobs found in Santa Rosa, CA area

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Customer Service Representative
  • Horizon Distributors
  • San Rafael, CA
  • Location: Horizon San Rafael, CA - H020; 1261 Andersen Dr Suite C San Rafael, California - 94901 Pay:$22.00 - $23.00/hr ...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative (R3 Safety)
  • Bunzl Distribution NA
  • Fairfield, CA
  • ** Customer Service Representative (R3 Safety)** **Job Category****:** Telesales & Customer Service **Requisition Number...
  • 3/27/2024 12:00:00 AM

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Academic Records Specialist, Student Service Professional II
  • California State University
  • Sonoma, CA
  • Academic Records Specialist, Student Service Professional II Job no: 536179 Work type: Staff Location: Sonoma Categories...
  • 3/26/2024 12:00:00 AM

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Customer Service Advisor
  • Pep Boys Inc
  • Vallejo, CA
  • **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110323 **Category:** Stores **Overvie...
  • 3/26/2024 12:00:00 AM

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Service Advisor
  • Toyota Marin
  • San Rafael, CA
  • Duties and Responsibilities: Responsible for understanding and complying with California Labor Code and all wage and hou...
  • 3/26/2024 12:00:00 AM

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Reservations Specialist
  • Pernod Ricard
  • Rutherford, CA
  • OBJECTIVE: The Reservations Specialist is critical to facilitating the accurate booking of all winery experiences, assis...
  • 3/25/2024 12:00:00 AM

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Customer Service Specialist Napa
  • Foliowine
  • Napa, CA
  • Title **Customer Service Specialist - DTC** Description **Customer Service Specialist** **Position Description** **At Fo...
  • 3/25/2024 12:00:00 AM

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Parts Advisor
  • Volvo Cars Marin
  • San Rafael, CA
  • Duties and Responsibilities: Assists all customers (retail and shop) in selecting required parts in a friendly, professi...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 41.50 sq mi (107.5 km2), of which 41.29 sq mi (106.9 km2) is land and 0.205 sq mi (0.5 km2) (0.49%) is water. The city is part of the North Bay region, which includes such cities as Petaluma, Rohnert Park, Windsor, and smaller cities as Sonoma, Healdsburg, Sebastopol. It lies along the US Route 101 corridor, approximately 55 miles (89 km) north of San Francisco, via the Golden Gate Bridge. Santa Rosa lies on the Santa Rosa Plain. The city's eastern extremities stretch into the Valley of the Moon, and the Sonoma Creek wa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative (Incl. Selling) jobs
$38,880 to $54,517
Santa Rosa, California area prices
were up 2.5% from a year ago