Contact Center Representative (Incl. Selling) jobs in Springfield, OH

• First four months, prepare to become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 and 63 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time, with readily available resources that you can take advantage of including licensing coaches and group workshops. These exams can be challenging but we are here to help!
• Subsequent months, begin taking customer calls with increasing complexity over time to develop and hone your skills. Engage in dedicated time each week to connect and refuel - by exploring the career center, networking with colleagues, taking online classes, and more!
• As you gain confidence and develop proficiency serving customers, get more variety in your work week by spending time building advanced skills aligned with the next role that interests you.

• Desire to establish rapport and relationships with customers and the team through effective communication
• Experience in customer service, call center, or financial services preferred
• A strong interest in financial services
• Exceptional Problem-solving skills and a demonstrated history of overcoming academic or professional challenges
• Ability and flexibility to work in a "hybrid" work setting, both at home and in office
• Comfortable with technology and ability to navigate multiple systems simultaneously
• Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all
• Aptitude to complete our industry-leading paid development experience will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off and Series 63 exams
• Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making

• Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction
• Service varied customer needs, including balance inquiries, money movement, trading, and more
• Answer questions and provide resources to deepen client understanding and build confidence

• Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab)
• Click here for a local news story about how we are helping our employee's payback their student loan debt (opens in a new tab)

About the Company:
JobRapido