Contact Center Representative jobs in Saginaw, MI

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Contact center representative
  • Jackson Hewitt
  • Burton, MI FULL_TIME
  • At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes.

    We do this with integrity, quality, and consistency.

    This is something that the vast majority of taxpayers don't receive from DIY or other assisted providers.

    We take pride in that.

    The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans".

    This is our mission and it's a large part of why we work here.

    Together we are highly passionate about what we do, and how we can help our clients. Doing taxes is much more than filling in some forms.

    For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience.

    That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge. What you'll do here : The Seasonal Call Center Representative takes calls from customers answering questions or addressing any concerns they may have.

    Their duties include handling many inbound and outbound calls to and from customers, listening to customers' needs or issues, and providing helpful solutions to their problems.

    • Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services.
    • Present a professional, courteous, and confident demeanor via verbal and / or written communications.
    • Take ownership in assisting, researching, resolving, or escalating customer issues.
    • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
    • Diligently and accurately document customer records and cases.
    • Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
    • Make sales or recommendations for products or services that may better suit client needs.
    • Utilize software, databases, scripts, and tools appropriately.
    • Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer's next best action to take towards service completion.

    Skills you'll bring for success :

    • 1 - 3 years previous call center experience
    • High School Diploma / GED or equivalent related business experience preferred
    • Strong written and verbal communication skills
    • Great active listening skills
    • Exceptional interpersonal and rapport building skills
    • Patient and empathetic attitude
    • Strong time management and organizational skills
    • Comfortable working in a fast-paced environment
    • Computer literacy, ability to learn new technologies
    • Phone skills, including familiarity with complex or multi-line phone systems
    • Ability to learn in-depth knowledge of JH's products and / or services
    • Last updated : 2024-02-26

  • 1 Month Ago

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Contact center representative
  • Northland Area FCU
  • Alpena, MI FULL_TIME
  • Our contact center is on site at our Alpena, MI headquarter location. This is not a remote position. Are you looking for a change? Do you have the desire to help others and be a part of a dynamic team...
  • 1 Month Ago

J
Contact Center Representative
  • Jackson Hewitt - 3159
  • Burton, MI FULL_TIME
  • At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is...
  • 1 Month Ago

M
Contact Center Consultant I
  • Michigan Credit Union League
  • Midland, MI FULL_TIME
  • Organization: Members First CU Date Posted: January 10, 2024 Region: Mid-Michigan Location of Position: Midland Position Level: Entry Do you have a passion for providing excellent member experience an...
  • 13 Days Ago

A
Optometrist
  • Advanced Eyecare & Contact Lens Center --...
  • Chesaning, MI FULL_TIME
  • The Optometrist will conduct eye exams for Acuity Eyecare group and strive to practice to the full capacity of their license. The Optometrist will support practice growth by establishing patient relat...
  • 12 Days Ago

A
Optician
  • Advanced Eyecare & Contact Lens Center --...
  • Chesaning, MI FULL_TIME
  • Opticians are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses wit...
  • 1 Month Ago

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0 Contact Center Representative jobs found in Saginaw, MI area

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Customer Service Representative
  • Planet Fitness
  • Bay City, MI
  • We are seeking a Customer Service Representative to join our team! Why you should join Planet Fitness: Great growth oppo...
  • 3/29/2024 12:00:00 AM

O
Customer Service Associate
  • Ollie's Bargain Outlet
  • Saginaw, MI
  • Join our team and live the Ollie-tude!: (Ollie's Core Values) BE A TEAM PLAYER- Associates are expected to be supportive...
  • 3/29/2024 12:00:00 AM

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CUSTOMER SERVICE REPRESENTATIVE
  • Spherion-Midland, Mi
  • Midland, MI
  • Job Description Job Description A Midland County service provider is seeking a reliable Customer Service Representative ...
  • 3/28/2024 12:00:00 AM

S
Customer Service Representative
  • SpeedyQ Markets
  • Unionville, MI
  • As a Speedy Q employee, customer service is our number one priority. Our CSRs are not just cashiers, they are the import...
  • 3/28/2024 12:00:00 AM

S
Customer Service Representative
  • Shively Diversified Management Services
  • Saginaw, MI
  • Job Description Job Description Do you excel at delivering exceptional customer service? If so, we have a spot on our te...
  • 3/27/2024 12:00:00 AM

H
Customer Service Representative
  • Highway and Heavy Parts
  • Saginaw, MI
  • Job Description Job Description Do you enjoy a competitive working environment? Building Relationships with Key Accounts...
  • 3/26/2024 12:00:00 AM

S
Customer Service Representative
  • Saint-Gobain Corporation
  • Beaverton, MI
  • **Customer Service Representative** ****Position Description**** **Job Summary** Responsible for managing the quote to c...
  • 3/26/2024 12:00:00 AM

M
Customer Service Representative
  • McLaren Rental
  • Owosso, MI
  • Job Description Job Description Company Description: At McLaren Rent-All, we pride ourselves on being the premier destin...
  • 3/26/2024 12:00:00 AM

Saginaw (/ˈsæɡɪnɔː/) is a city in the U.S. state of Michigan and the seat of Saginaw County. The city of Saginaw and Saginaw County are both located in the area known as Mid-Michigan or Central Michigan. The city of Saginaw is located adjacent to Saginaw Charter Township and is considered part of the Tri-City area, along with neighboring Bay City and Midland. The Saginaw County MSA had a population of 196,542 in 2013. The city is also the largest municipality within the Saginaw, Midland, and Bay City Metropolitan Area. The city of Saginaw was a thriving lumber town in the 19th century and an i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative jobs
$31,072 to $40,825
Saginaw, Michigan area prices
were up 1.3% from a year ago

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