Contact Center Representative jobs in Washington
Recently Added Contact Center Representative jobs
Contact Center Representative
- Seattle Credit Union
-
Seattle, WA
FULL_TIME
-
Job Title: BILINGUAL CONTACT CENTER REPRESENTATIVE
Functional Area: Operations
Department: Contact Center
Reports to: Contact Center Supervisor
Employee Type: Regular, FT FLSA
Status: Non-exempt
Seattle Credit Union is proud to be an Equal Opportunity Employer/Affirmative Action employer. All qualified applicants, including racial & ethnic minorities, women, veterans, and individuals with disabilities are encouraged to apply.
This position is fully remote, and you will be provided with all required equipment or your role.
Role at Seattle Credit Union
Seattle Credit Union’s vision is to be Seattle’s Partner in Growth and Prosperity by providing financial advice, products, services, and education. In Consumer Lending, this means identifying tailored lending solutions that creatively meet our members’ individual needs, so they can meet both their short- and long-term financial goals. We are seeking team members who are excited to make a difference in people’s lives, are excited to give back to the communities they serve, are thoughtful about overall user experience, are creative problem solvers, are looking to solve the problems of the future, and are committed to growth and learning to best serve the diverse internal and external populations of employees and members.
The Bilingual Contact Center Representative provides effective and efficient service to membership in all operations over the telephone while following the Credit Union policies, procedures, and guidelines.
Essential Job Functions
- Responsible for answering incoming calls promptly and in a friendly and courteous manner.
- Leading with technology-based solutions and education to promote self-service.
- Processes member transactions with accuracy and efficiency.
- Provides information and applicable forms concerning products and services.
- Interviews members to analyze and determine members’ needs.
- Adheres to credit union’s procedures regarding verification while processing member requests.
- Balances Teller ID at end of each business day.
- Supports, promotes and cross-sells Credit Union products and services.
- Functions as a troubleshooter to resolve issues.
- Maintains required records.
- Assist members with requests and trouble shoots issues concerning the website.
- Monitor and respond to digital communication in a professional manner such as e-mail correspondence, fax, text, online banking messages, and chat communications.
- Support the Seattle Credit Union vision and brand and represent it with every member interaction.
- The ability to support members utilizing Seattle Credit Union services, including Online Banking, Mobile Apps, bill pay and ATM’s.
- Provides branch support regarding online banking.
- Maintains a product referral rate in accordance with department goals.
- Maintains a Quality Loop satisfaction rating in accordance with credit union goals by providing high quality service based on our service standard.
- Demonstrate effective service interactions using the Service Interaction and Handling Objectives Model.
- Maintains knowledge of Seattle Credit Union’s Bank Secrecy Act policy, procedures, and practices to meet compliance requirements.
- Communicate effectively, both verbally and written, in English and a second language.
- Other duties may be assigned.
- The role is fully remote. You may be required to attend off-hour and off-site meetings throughout the year. You will be notified in advance to plan for travel.
- Indirect exposure to robbery.
- Extended periods of time on the telephone and computer required.
- May be required to work alternating Saturdays.
- Will be subject to call monitoring (either silent or side-by-side).
- Physical effort may be required to lift equipment mailed to representative that may weigh up to 50 lbs.
- A private and secure home workspace is required.
- A strong and secure internet connection is required.
Knowledge- Education or job knowledge equivalent to high school education.
- Comprehensive knowledge of state and federal regulations such as Reg. B, Reg. E, Reg. D, Reg. CC, Reg Z, and the Bank Secrecy Act.
- Accurate 10-key skills.
- Accurate keyboarding/typing skills.
- Excellent telephone skills.
- Good communication skills.
- Strong people and customer service skills.
- Ability to connect with others with tact, discretion, and courtesy within and outside the organization.
- Ability to perform basic math calculations.
- Ability to operate various office equipment including computer terminals.
- Ability to handle stress in a high volume and fast-paced environment.
- Must maintain very satisfactory attendance.
- Professional appearance and demeanor.
- Ability to multi-task and handle many tasks at a given time.
- Minimum of one year’s experience in a credit union or other financial institution preferred.
- 1 Month Ago
Contact Center Representative
- Sound Credit Union
-
Tacoma, WA
OTHER
- Job Details Level: Entry Job Location: Corporate Office Extension - Tacoma, WA Position Type: Full Time Education Level: High School Diploma or equivalent. Salary Range: $21.00 - $26.00 Hourly Travel ...
- 17 Days Ago
Contact Center Representative
- Sound Credit Union
-
Lynnwood, WA
OTHER
- Job Details Level: Entry Job Location: Corporate Office Lynnwood - Lynnwood, WA Position Type: Full Time Education Level: High School Diploma or equivalent. Salary Range: $21.00 - $26.00 Hourly Travel...
- 17 Days Ago
Patient Contact Center Representative
- Neighborcare Health
-
Seattle, WA
FULL_TIME
- This role will work Monday through Friday in our Pacific Tower Administrative Offices, 1200 12th Ave S, Seattle, WA 98144 Purpose The Patient Contact Center Representative (CCR) provides excellent cus...
- 1 Month Ago
Onsite Contact Center Representative 1
- Our Community Credit Union
-
Shelton, WA
FULL_TIME
- As a Contact Center Representative, you and your team will provide OCCU's members with high-quality member service via phone, live chat, email, and secure messaging. You may thrive as a Contact Center...
- 5 Days Ago
Member Contact Center Representative I
- GESA CREDIT UNION
-
Richland, WA
OTHER
- Job Details Level: Entry Job Location: South Richland HQ - Richland, WA Position Type: Full Time - Hourly Education Level: High School Salary Range: $18.50 - $23.72 Hourly DescriptionTake a leap and j...
- 1 Month Ago
Contact Center Representative jobs at Popular Companies
Contact Center Representative
- IEEE
-
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Contact Center Representative
- WMA
-
Irving, TX
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Contact Center Representative
- Flex Personnel
-
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Contact Center Representative
- Veridian Credit Union
-
Cedar Falls, IA
- Job Description Job Description MUST LIVE IN THE CEDAR FALLS/WATERLOO IOWA OR SURROUNDING AREA Fluency in Spanish speaki...
- 4/15/2024 12:00:00 AM
Contact Center Representative
- Kemba Cincinnati Credit Union
-
West Chester, OH
- Job Description Job Description ABOUT US Kemba Credit Union is a not-for-profit organization based out of West Chester, ...
- 4/15/2024 12:00:00 AM
Contact Center Representative
- WMA
-
Ontario, CA
- Job Description Job Description Our company is seeking Part-Time Contact Center Representatives. Shift is: Monday to Fri...
- 4/14/2024 12:00:00 AM
Contact Center Representative
- Credit Union of Georgia
-
Marietta, GA
- Job Description Job Description Are you looking for a rewarding career with an organization that puts people first? Cred...
- 4/14/2024 12:00:00 AM
Contact Center Representative
- WMA
-
Austin, TX
- Job Description Job Description Our company is seeking Part-Time Contact Center Representatives. Shift is: Monday to Fri...
- 4/12/2024 12:00:00 AM
About Washington
Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative jobs
$35,815 to $47,059
Most Popular Cities in Washington for Contact Center Representative Jobs
What does a Contact Center Representative do?
Contact Center Representative
Receive and document customer concerns.
May 19, 2023
Collects relevant caller data accurately and quickly during the telephone conversation.
May 05, 2023
Documents and enters information in related systems.
April 28, 2023
Contact Center Representative in San Antonio, TX
Manage customer requests from channels other than phone (eg.
March 28, 2023
Contact Center Representative in Salt Lake City, UT
Requires general knowledge of the organization, its services and policies and procedures.
May 13, 2023