Contact Center Representative - Outbound jobs in the United States

Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

A
Outbound Contact Center Representative
  • AAA Hoosier Motor Club
  • Indianapolis, IN OTHER
  • Job Details

    Job Location:    College Park - 8751 Wesleyan Road - Indianapolis, IN
    Position Type:    Full Time
    Education Level:    High School
    Salary Range:    Undisclosed
    Travel Percentage:    Negligible
    Job Category:    Sales

    Description

    ABOUT AAA HOOSIER MOTOR CLUB:

    Since 1902, AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 400,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 11 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 60 million members.

    Here's What is in it for YOU:

    • A company culture that provides training and learning opportunities.
    • A brand that you can be proud to be part of.
    • A culture that will challenge you to be your best.
    • Health / Dental / Vision benefits.
    • Paid Vacation time.
    • Paid Sick time.
    • Paid Holidays.
    • Company provided LTD & Life Insurance.
    • Retention bonuses.
    • Service Anniversary Recognition.
    • Free AAA Classic Membership.
    • Generous 401k w/ company match.
    • Company provided HSA dollars.

    Position Summary:

    Perform Outbound Member Contact Center customer service duties with prompt, professional Five Diamond Service to each and every member and customer.

    Duties and Responsibilities:

    1. Perform customer service duties including, but not limited to:
    a. Cold contact members/customers and follow scripts to discuss membership renewal/salvage, sales opportunities, payments, and other purposes as determined by the management group.
    b. Contact members/customers that have expressed interest or concern related to their account, purchase experience or product use.
    c. Assist Inbound Contact Center and Dispatch when call volumes require. Apply knowledge of ERS service policy and procedures and relay this information clearly and understandably to every member’s situation.
    c. Answer member inquiries relative to department or direct members to correct responsible department through working knowledge of AAA programs.
    d. Grasp procedures and administer all functions related to Outbound Contact Center Representative Standard Operating Procedure and AAA Plus programs.
    f. Maintain appropriate records.

    2. Establish and maintain positive communication and professional demeanor with members, employees, and management which may include, but not limited to:
    a. Working as a team with individuals within and outside the department; and
    b. Communicating all deviations and problems to supervisor.

    3. Maintain a flexible calendar for scheduling purposes and an acceptable record of punctuality and attendance.

    4. Promote MPC and HMC programs, sales, and benefits through knowledge of Hoosier Motor Club programs. Accept and process business transactions in a proficient manner.

    5. Perform other duties as requested by management.


    Qualifications


    Supervisory Responsibilities:

    This position has no direct supervisory responsibilities.

    Physical Effort:

    1. Typically sitting at a desk or table
    2. Intermittently sitting, standing, and stopping
    3. Required to talk and hear
    4. Occasional lifting up to 25 lbs.

    Education and/or Experience Requirements:

    High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Knowledge of Communication Center and Dispatcher functions preferred.

    Facebook:

    www.facebook.com/aaahoosier

    Company Website:

    www.hoosier.aaa.com

  • 1 Month Ago

W
Medical Outbound Contact Center
  • Wellbe Senior Medical
  • Chicago, IL OTHER
  • Job Summary The Engagement Specialist joins the WellBe team’s efforts in acquiring new patients and helping our patients to lead a more meaningful life. This unique role provides the opportunity to di...
  • 15 Days Ago

A
Outbound Patient Contact Representative
  • Alpaca Audiology
  • Parsippany, NJ FULL_TIME
  • Alpaca Audiology is looking for talented and competitive Outbound Patient Contact Representatives to generate appointments either by cold calling or using leads. A successful representative must be fr...
  • 1 Day Ago

V
Outbound Contact Center Representative - Full-Time, 2nd Shift
  • Versiti, Inc.
  • Milwaukee, WI FULL_TIME
  • Overview ***Candidate must reside within the state of Wisconsin and willing to complete training in-person in the Milwaukee office for the first two weeks*** Versiti is a fusion of donors, scientific ...
  • 8 Days Ago

V
Outbound Contact Center Representative - Full-Time, 2nd Shift
  • Versiti, Inc.
  • Indianapolis, IN FULL_TIME
  • Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute...
  • 1 Month Ago

V
Outbound Contact Center Representative - Part-Time, 2nd Shift
  • Versiti, Inc.
  • Indianapolis, IN PART_TIME
  • Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute...
  • 1 Month Ago

G
Contact Center Representative
  • Golden Key Group
  • Hyattsville, MD
  • About GKG: With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, an...
  • 3/29/2024 12:00:00 AM

L
Salesforce Business Analyst
  • Lot Squared Development
  • Washington, DC
  • Salesforce Business Analyst 100% remote Position Type: Full-time Work Hours: 9am to 6pm US EST, Monday to Friday (non-ne...
  • 3/29/2024 12:00:00 AM

N
Client Service Assistant
  • Northwest Federal Credit Union
  • Herndon, VA
  • Overview: The Client Service Assistant (CSA) provides direct support to the Wealth/Financial Advisor(s). The CSAs job is...
  • 3/28/2024 12:00:00 AM

I
Elder Fraud Hotline/Case Management Specialist - Victim Services (On-Call REMOTE ROLE)
  • ICF International, Inc.
  • Reston, VA
  • Elder Fraud Hotline/Case Management Specialist -Victim Services ICF is a mission-driven company filled with people who c...
  • 3/28/2024 12:00:00 AM

G
Call Center Representative
  • Growing Benefit Fund
  • Rockville, MD
  • Job Description Job Description Why You Want To Work Here: We are a growing union providing our members with competitive...
  • 3/27/2024 12:00:00 AM

C
Communications Operator- PRN- DC
  • Children's National Hospital
  • Washington, DC
  • The Communications Operator will provide communication services throughout the Children's National Health System, utiliz...
  • 3/27/2024 12:00:00 AM

T
Service Advisor Chantilly
  • Ted Britt Ford Lincoln
  • Chantilly, VA
  • Job Type Full-time Description Ted Britt Lincoln is growing and growing. We need to add another member to the team. We a...
  • 3/27/2024 12:00:00 AM

N
Customer Service - Customer Service Specialist
  • Navy Mutual
  • Arlington, VA
  • **Customer Service - Customer Service Specialist** Arlington, VA, USA Req #66 Thursday, January 27, 2022 Financially str...
  • 3/25/2024 12:00:00 AM

Income Estimation for Contact Center Representative - Outbound jobs
$36,267 to $48,562