Contact Center Representative - Outbound jobs in Albany, OR
Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Outbound jobs
Contact Center Representative
- OnPoint Community Credit Union
-
Portland, OR
FULL_TIME
-
Overview
Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are Member owned. That’s right, our Members own us and we are here to serve them with the best customer service out there! Our Contact Center team sits in our Clackamas Operations Contact Center and are the first line of communication with our Members who call in for a variety of questions, transactions and other financial services and needs. Through an interactive, responsive and consultative approach, Contact Center Representatives are responsible for effectively handling in-bound calls and emails from our Members and are passionate about providing extraordinary Customer Service. They use knowledge of financial products, services, procedures, as well as customer service skills to conduct a variety of account transactions, provide information and support, address and resolve issues/concerns and refer business to callers in a manner exceeding customer service satisfaction. OnPoint employees are rewarded, acknowledged and appreciated! We take care of our Members and OnPoint takes care of us by offering employees a generous vacation package, incentives, competitive hourly pay, 100% - paid employee medical, dental and vision premiums, Tri-Met / parking passes, 401k matching, tuition reimbursement and more!
Responsibilities- Effectively communicates with members and colleagues on general and complex inquiries and skillfully use customer service skills to find resolutions and answers to inbound calls and emails. Identifies solutions leading to the retention and the building of member relationships while consistently maintaining a high level of customer service.
- Exceeds customer service standards while maintaining peer average call volume.
- Answer all inbound calls by welcoming callers in a polite, friendly and professional manner. Continue great customer service throughout the phone call by thanking caller by name, demonstrating interest and willingness to help, projecting energy in tone, being friendly and genuine and ensuring callers’ needs are fulfilled.
- Effectively handle high inbound call volume while representing Credit Union in a friendly and professional manner while providing exceptional customer service to Members.
- Answers questions, troubleshoots requests and brings appropriate resolution to account problems.
- Maintains knowledge of all products, services, and processes offered by the Credit Union to effectively build member relationships and provide superior customer service.
- Refers financial products and services and meet established referral goals set by Contact Center Manager.
- Understands the practices of various support departments and the overall impact on customer service and the work flow.
- Is knowledgeable of and adheres to established policies, procedures and processes and exercises appropriate approval authority.
- May assist in training new and existing employees, in conjunction with Contact Center management and the Training Department.
- May perform outbound calling to build member relationships.
- Perform other duties as assigned.
- Possesses excellent written and oral communication skills. Use language effectively to gather information and facilitate the exchange of thought and ideas. Expresses self clearly and logically.
- Possesses exceptional analytical skills and use of sound judgement. Is competent at applying logic to solve problems.
- Is proficient in arithmetic, ten-key and basic computer skills
- Competently handles a variety of task simultaneously independently.
- Competently works under pressure, is skilled at calmly diffusing highly charged situations and works with a sense of urgency.
- Proficient at researching and analyzing information.
- Possesses strong interpersonal skills. Possesses excellent collaboration skills and uses positive communication techniques in order to effectively resolve conflict.
- Is a quick and thorough learner and competently applies newly learned information.
- Is quick to adopt and support frequent updates and changes.
- Must be detail oriented and skilled in data entry.
- High School Diploma or equivalent
- Preferred one year customer service experience
- Application of basic computer skills
- Preferred previous job duties in a CSR / Customer Service Representative titled position
- Knowledge of financial institutions and bilingual skills a plus
- Experience in the use of general math, experience with ten-key and basic computer skills
- Must have Saturday availability
Starting Pay: $21.00 per hour with no previous banking experience! See what it is like to be a Contact Center Representative at OnPoint: https://onpointcu.wistia.com/medias/wjjgdaj8bx
To authentically live up to our purpose of building strong communities, OnPoint is committed to prioritizing diversity, equity and inclusion in our conversations, relationships, actions, and services. Our DEI strategy will be guided by continuous education, data-driven performance metrics, shared accountability and an emphasis on cultivating meaningful and respectful connections.
OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. - 1 Month Ago
Call center representative
- Stout
-
Lebanon, OR
FULL_TIME
- Customer Service / Remote - Anywhere in U.S. / Up to $34 per hour / Medical, Dental, Vision, & Life / 401k match / PTO / 8 : 30a-5 : 30p EST - As a Call Center Rep you'll : Answer inbound and make out...
- Just Posted
Call center representative
- Lap of Love
-
Dallas, OR
FULL_TIME
- Customer Service / Remote - Anywhere in U.S. / Up to $17 per hour / Medical, Dental & Vision / 401k with company match / PTO - As a Call Center Rep you'll : Provide customer service by engaging in pos...
- Just Posted
Call center representative
- Lap of Love
-
Lebanon, OR
FULL_TIME
- Customer Service / Remote - Anywhere in U.S. / Up to $17 per hour / Medical, Dental & Vision / 401k with company match / PTO - As a Call Center Rep you'll : Provide customer service by engaging in pos...
- Just Posted
Customer Service Representative/Call Center
- TalentBridge
-
Salem, OR
CONTRACTOR,FULL_TIME
- Job Title: Customer Service Call Center Representative-EXPLocation: Salem OR 97302Duration: 3-6 Months of contract High Possibility of extension ** Hours of operation of 5AM-7PM seven days a week** Th...
- 14 Days Ago
Home School Contact - Nellie Muir
- Woodburn SD 103
-
Woodburn, OR
FULL_TIME
- POSITION SUMMARY: Under the direction of the building administrator and/or the Director of Language Programs, the Home School Contact shall foster community and home-school relations as the medium thr...
- 13 Days Ago
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0 Contact Center Representative - Outbound jobs found in Albany, OR area
FT Customer Service Representative - Work From Home>
- ARIVE
-
Salem, OR
- [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
- 4/25/2024 12:00:00 AM
Customer Service Representative / Call Center (M-F)
- Butler America
-
Salem, OR
- Call Center Customer Service Rep (Mon-Fri) Location: Salem, OR (97302) Job ID: #69038 Pay Range: $17 - $18 Shift: Mon - ...
- 4/25/2024 12:00:00 AM
Customer Service Representative
- transitionworksllc.com
-
Albany, OR
- Customer Service Representative I Albany, OR Our client is a premier provider of targeted specialized insurance products...
- 4/24/2024 12:00:00 AM
Call Centre Representative (ON SITE)
- Russell Tobin
-
Salem, OR
- Job Description Job Description Job Title: Customer Service/Call Center Representative Location: Salem, OR USA 97302 (ON...
- 4/23/2024 12:00:00 AM
Customer Service Representative / Call Center (M-F)
- Butler America Aerospace LLC
-
Salem, OR
- Call Center Customer Service Rep (Mon-Fri) Location: Salem, OR (97302) Job ID: #69038 Pay Range: $17 - $18 Shift: Mon - ...
- 4/23/2024 12:00:00 AM
Healthcare Call Center Representative
- Software Galaxy Systems, LLC
-
Albany, OR
- Job Description: Contacts are varied, some are non-routine. Follows standard screens/ scripts to perform tasks. Resolves...
- 4/22/2024 12:00:00 AM
Clinic Call Center Representative (Remote within Oregon)
- The Corvallis Clinic
-
Corvallis, OR
- Compensation: $15.92 - $20.75 per hour (depending on years of experience) Summary: The Clinic Call Center Representative...
- 4/22/2024 12:00:00 AM
Service Advisor- Motorsports
- Power Auto Group
-
Sublimity, OR
- Power Motorsports is looking for a team player who has advising or writing experience, customer service or dealership ex...
- 4/21/2024 12:00:00 AM
About Albany, Oregon
Albany is the county seat of Linn County, and the 11th largest city in the State of Oregon. Albany is located in the Willamette Valley at the confluence of the Calapooia River and the Willamette River in both Linn and Benton counties, just east of Corvallis and south of Salem. It is predominantly a farming and manufacturing city that settlers founded around 1848. As of the 2010 United States Census, the population of Albany was 50,158. Its population was estimated by the Portland Research Center to be 51,583 in 2013.
Albany has a home rule charter, a council–manager government, and a full-ti...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$36,109 to $48,350
Albany, Oregon area prices
were up 3.9% from a year ago
were up 3.9% from a year ago