Contact Center Representative - Outbound jobs in Augusta, GA

Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Agent II (Bilingual)
  • SRP Federal Credit Union
  • North Augusta, SC FULL_TIME
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    Essential Duties and Responsibilities:

    • Responsible for selling and cross-selling Credit Union services to current and potential members. Credit Union services are to be promoted using the "member benefit-based approach."
    • Fully complies with the requirements of all Credit Union policies, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies.
    • May generate reports and/or complete project work as needed.
    • Processing routine to complex member transactions and account maintenance.
    • Offering or recommending products based on member needs.
    • Responsible for consistently meeting Contact Center goals and Key Performance Indicators.
    • Researches and resolves routine to moderately complex problems and inquiries.
    • Works as a member/leader of special or ongoing projects that are important to area/process improvement.
    • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
    • Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external members.
    • Participates in regular product training exercises to maintain product knowledge.
    • Answers member questions through phone and email communication.
    • Needs to possess leadership qualities.
    • Be proactive in assisting peers and members in the area of the subject matter.
    • Provide assistance to members and co-workers that aligns with the completed specialty.
    • May be assigned other tasks by appropriate line supervision.

     

    Supervisory Responsibilities: There are no supervisory responsibilities with this position.

    Other Skills:

    •  Fluent Bilingual English - Spanish speaking -writing.
    • Great interpersonal and phone etiquette, including a pleasant, professional speaking voice.
    • Member Focused
    • Detail-oriented and able to multi-task.
    • Ability to apply common sense understanding of financial transactions and carry out detailed but uninvolved written or oral instructions.
    • Ability to solve problems involving a few concrete variables in standardized situations.
    • Ability to receive and respond appropriately to coaching and constructive feedback.

    Computer Skills:

    To perform this job successfully, an individual should have knowledge of Microsoft Office software, including Windows, Word, Excel, Outlook Email /Calendar, and Internet Explorer software. Experience with Symitar, Episys, Digital Insight and system is preferred, or PSCU or other core banking software. 

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Regularly required to stand; use hands to finger, touch, or feel and reach with hands and arms.  Frequently required to walk, stand, stoop, kneel, crouch, or crawl.  Occasionally required to sit, climb, and balance.  Frequently required to lift and/or move up to ten pounds and occasionally lift/or move up to twenty-five pounds. Regularly required to listen and interpret information received through spoken words and sentences in person and by the phone and accessed via the computer.  Regularly required to communicate information and ideas so others will understand both in person, on the phone, and via the computer. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

  • 5 Days Ago

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Call Center Representative ( REMOTE )
  • Johnson Elite Orthodontics
  • Augusta, GA OTHER
  • We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complain...
  • 19 Days Ago

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Call Center Representative
  • Innovation At Work Inc
  • Decatur, GA FULL_TIME
  • DescriptionEssential Duties & Responsibilities (included but not limited to)The candidate shall possess the ability to operate a switchboard with speed and accuracy. Ability to supervise subordinates....
  • 1 Month Ago

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Patient service representative
  • Center for Primary Care
  • Augusta, GA FULL_TIME
  • Summary : Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts. Education / Certification : High school diploma or equivalent strongly preferred. Mus...
  • 23 Days Ago

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Patient Services Representative
  • Center for Primary Care
  • North Augusta, SC FULL_TIME
  • Education/Certification: High school diploma or GED required. Must currently hold the ABROE or other certification or obtain upon eligibility. Must have or be able to obtain CPR certification within 6...
  • 4 Days Ago

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Client Services Representative
  • Augusta University Medical Center
  • Augusta, GA FULL_TIME
  • Client Services Representative Work Location: Augusta University Medical Center Req Number: 33803 Department Name: 3620 Clinical Pathology Shift: Day Position Status: Full Time Employment Status: Regu...
  • 4 Days Ago

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0 Contact Center Representative - Outbound jobs found in Augusta, GA area

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CDL-A Truck Driver - Home Weekly - Earn $71k-$86k/Year
  • C.r. England
  • Augusta, GA
  • C.R. England is Now Hiring Experienced CDL-A Truck Drivers! Home Weekly - Drivers Earn $71,000-$86,000 Yearly* Valid CDL...
  • 3/28/2024 12:00:00 AM

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CDL-A Truck Driver - Home Weekly - Earn $71k-$86k/Year
  • C.r. England
  • North Augusta, SC
  • C.R. England is Now Hiring Experienced CDL-A Truck Drivers! Home Weekly - Drivers Earn $71,000-$86,000 Yearly* Valid CDL...
  • 3/28/2024 12:00:00 AM

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Med Surg Float Pool RN
  • Doctors Hospital of Augusta
  • Augusta, GA
  • Description Introduction Doctors Hospital of Augusta is committed to investing in the latest technology enabling nurses ...
  • 3/28/2024 12:00:00 AM

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Registered Nurse - Med Surg
  • Doctors Hospital of Augusta
  • Augusta, GA
  • Description Sign-on bonus available for qualified candidates Introduction Doctors Hospital of Augusta is committed to in...
  • 3/28/2024 12:00:00 AM

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Registered Nurse Surgical Recovery
  • Doctors Hospital of Augusta
  • Augusta, GA
  • Description Introduction Doctors Hospital of Augusta is committed to investing in the latest technology enabling nurses ...
  • 3/28/2024 12:00:00 AM

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Progressive Care RN
  • Doctors Hospital of Augusta
  • Augusta, GA
  • Description Newly increased sign-on bonus available for qualified candidates Introduction Doctors Hospital of Augusta is...
  • 3/28/2024 12:00:00 AM

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Commercial Service Manager
  • Snider Fleet Solutions
  • Augusta, GA
  • People who want to do a great job want to work for a company that values that dedication. We do. Snider Fleet Solutions ...
  • 3/26/2024 12:00:00 AM

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PT Customer Service Leader
  • Food Lion
  • Augusta, GA
  • Address: USA-GA-Augusta-2803 Wrightsboro Road Store Code: Store 02860 Front End (7238585) Food Lion has been providing a...
  • 3/25/2024 12:00:00 AM

Augusta is located on the Georgia/South Carolina border, about 150 miles (240 km) east of Atlanta and 70 miles (110 km) west of Columbia. The city is located at 33°28′12″N 81°58′30″W / 33.47000°N 81.97500°W / 33.47000; -81.97500 (33.470, −81.975). According to the United States Census Bureau, the Augusta–Richmond County balance has a total area of 306.5 square miles (793.8 km2), of which 302.1 square miles (782.4 km2) is land and 4.3 square miles (11.1 km2) (1.42%) is water. Augusta is located about halfway up the Savannah River on the fall line, which creates a number of small falls on the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$33,939 to $45,444
Augusta, Georgia area prices
were up 1.5% from a year ago