Contact Center Representative - Outbound jobs in Champaign, IL

Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Representative - Outbound jobs

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Service Desk Agent
  • Contact Government Services, LLC
  • Urbana, IL FULL_TIME
  • Service Desk Agent
    Employment Type: Full-Time, Mid Level
    Department: Information Technology

    CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems.

    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

    Skills and attributes for success:
    • Handle Tier 1 service desk escalations through tickets, chat, email, or phone
    • Follow up on outstanding requests and ensure timely resolution
    • Create accounts and configure hardware as part of on-boarding process
    • Support mobility devices
    • Provides a single, identified point of contact for all Service Desk and change request services
    • Updates and maintains Service Desk records in accordance with established support procedures
    • Performs account password administration and processes new user account requests
    • Develops, maintains, and executes standard Service Desk operating procedures
    • Follows security requirements as requested by the Government Security Officer
    • Monitors customer problems to ensure prompt, satisfactory service/resolution is being provided; if necessary call the user to update them on progress
    • Processes standard change requests (ITSM tickets) for Installations, Moves, Adds, and Changes (IMACs)
    • Remain on queue and available to assist end users during the specified shifts, excluding approved breaks, lunches, or off-queue time approved by your Manager, Supervisor, and/or Team Lead
    • Manages the user’s expectations; provide information that will give details for a possible resolution or when they can expect to be contacted again

    Qualifications:
    • Must already have or be able to obtain and maintain a Public Trust Security Clearance with the Department of Justice
    • High School Diploma or equivalent with 3 years of applicable work experience
    • US Citizenship
    • Previous Service Desk Experience
    • Ability to run reports
    • Experience supporting Windows 10 and MS Office 365
    • Must be able to pay close attention to details
    • Must have the ability to adapt to changing work requirements, multiple tasks, and priorities, and be able to exercise discretion.
    • Experience with Active Directory and identity management systems, adding and modifying users, fulfilling user account requests, and troubleshooting
    • Experience with two-factor authentication, password resets, PIV setup, and device management
    • Experience with VoIP and mobile phone activation and hardware and software requests
    • Skilled in telework and virtual meeting environments
    • Experience with HID and physical point-of-entry authentication systems
    • Experience using IT ticketing systems (Remedy, ServiceNow, JIRA, etc)
    • Strong analytical and follow-through skills
    • Strong verbal and written communication skills
    • Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
    • Ability to work well independently on defined tasks
    • Ability to work well as part of a team
    • Ability to work any shift, morning, evening, or overnight on a 24x7x365 schedule. Rotational work on holidays is required. Flexible Schedule, The startup schedule may require different hours.

    Our commitment:
    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

    For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

    We care about our employees. Therefore, we offer a comprehensive benefits package.
    • Health, Dental, and Vision
    • Life Insurance
    • 401k
    • Flexible Spending Account (Health, Dependent Care, and Commuter)
    • Paid Time Off and Observance of State/Federal Holidays

    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Join our team and become part of meaningful government innovation!
    Explore additional job opportunities with CGS on our Job Board:
    https://cgsfederal.com/join-our-team/
    For more information about CGS please visit: https://www.cgsfederal.com or contact:
    Email: info@cgsfederal.com
  • 30 Days Ago
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Clerical Worker
  • Contact Government Services, LLC
  • Urbana, IL FULL_TIME
  • Clerical Worker Employment Type: Full-Time, Entry Department: Administrative CGS is seeking a dedicated clerical worker to join a fast-paced and hard-working team to assist with any legal accounts. As...
  • 30 Days Ago
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Data Specialist
  • Contact Government Services, LLC
  • Urbana, IL FULL_TIME
  • Data Specialist Employment Type: Full-Time, Mid-Level Department: Data Science As a Data Specialist for CGS you will help our government client in processing data using LAW. The ideal candidate will r...
  • 30 Days Ago
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Data Entry Technician
  • Contact Government Services, LLC
  • Urbana, IL FULL_TIME
  • Data Entry Technician Employment Type: Full-Time, Mid-Level Department: Legal As a Data Entry Technician for CGS, you will maintain the database by entering and updating customer and account informati...
  • 30 Days Ago
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Conference Center Attendant
  • I Hotel and Conference Center
  • Champaign, IL FULL_TIME
  • The I Hotel and Illinois Conference Center is committed to providing superior guest service in Champaign-Urbana’s only facility that is constructed to AAA Four-Diamond standards. The I Hotel and Illin...
  • 9 Days Ago
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Housekeeping - Swann Special Care Center
  • Swann Special Care Center
  • Champaign, IL FULL_TIME
  • Swann Special Care Center, a non-profit organization located in Champaign, Illinois, provides compassionate care for persons with severe and profound intellectual disabilities through our residential ...
  • Just Posted
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0 Contact Center Representative - Outbound jobs found in Champaign, IL area

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Certified Medical Assistant - CMA Convenient Care
  • Carle Health
  • Champaign, IL
  • Position Summary: The Certified Medical Assistant / Registered Medical Assistant performs routine administrative and pat...
  • 4/24/2024 12:00:00 AM
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CDL-A Team Drivers - Consistent Home Time - Earn $89k-$106k/Year
  • C.R. England
  • Champaign, IL
  • C.R. England is Now Hiring Experienced CDL-A Team Drivers! Consistent Home Time - Drivers Earn $89,000-$106,000 Yearly* ...
  • 4/24/2024 12:00:00 AM
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Housekeeping Supervisor
  • Fairfield Champaign
  • Champaign, IL
  • Job Summary: The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in ass...
  • 4/23/2024 12:00:00 AM
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RN Coordinator Patient Advisory Nurse - Weekend
  • CARLE
  • Urbana, IL
  • ***Potential to be remote after approximately 6 month in office*** The Nurse Coordinator assists with management respons...
  • 4/23/2024 12:00:00 AM
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Medical Assistant/Receptionist - Infusion Center
  • Christie Clinic
  • Champaign, IL
  • Christie Clinic's department of Infusion Center is seeking a full-time Medical Assistant/Receptionist at the Fields clin...
  • 4/22/2024 12:00:00 AM
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Food Service Worker - Nights
  • Carle Health
  • Urbana, IL
  • ** Job Details** **Food Service Worker - Nights** **Department:** Food Service - CFH **Usual Schedule:** 7p-3:30a **Enti...
  • 4/22/2024 12:00:00 AM
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Food Service Worker - Evening
  • Carle Health
  • Urbana, IL
  • ** Job Details** **Food Service Worker - Evening** **Department:** Food Service - CFH **Usual Schedule:** 11:30a-8p **En...
  • 4/22/2024 12:00:00 AM
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FT Customer Service Representative - Work From Home>
  • ARIVE
  • Champaign, IL
  • [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
  • 4/20/2024 12:00:00 AM
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About Champaign, Illinois

Champaign (English: /ˌʃæmˈpeɪn/) is a city in Champaign County, Illinois, United States. The city is 135 miles (217 km) south of Chicago, 124 miles (200 km) west of Indianapolis, Indiana, and 178 mi (286 km) northeast of St. Louis, Missouri. The United States Census Bureau estimates the city was home to 87,432 people as of July 1, 2017. Champaign is the tenth-most populous city in Illinois, and the state's fourth-most populous city outside the Chicago metropolitan area. It is included in the Champaign–Urbana metropolitan area. Champaign is notable for sharing the campus of the University of Il...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$35,200 to $47,133
Champaign, Illinois area prices
were up 1.3% from a year ago
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