Contact Center Representative - Outbound jobs in Fort Worth, TX
Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Outbound jobs
Contact Center Outbound Priority Banker (Remote opportunity)
- Regions
-
Flower Mound, TX
FULL_TIME
-
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the Contact Center Priority Banker provides full service banking to affluent clients through appropriate advice, guidance, and education on Regions’ financial products and services.
Primary Responsibilities
Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services
Achieves required levels of inbound phone calls from the top 10% of Regions customer base
Educates and advises customers on products and services, including all loan and deposit types
Takes ownership of customer issues and works proactively with the customer for resolution
Refers customers to an internal team of experts when complex financial goals and needs are recognized
Works with either close supervision or under clearly defined procedures
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.
Requirements
High School Diploma or GED
One (1) year of experience in customer service/sales
If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:
Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
Must test on speedtest.net to confirm download speed or provide documentation from provider
Satellite internet cannot be used. Wi-Fi and Wi-Fi extenders is not permitted when using Regions Equipment. Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions).
Preferences
College Degree
One (1) year of experience in banking and/or lending
One (1) year of experience in relationship-based client consultation
Skills and Competencies
Ability to handle multiple priorities simultaneously
Ability to provide personalized customer service
Ability to work in a fast paced and energetic environment
Strong communication and customer focus
Place outbound calls to Priority Customers to expand the banking relationship through marketing lead. Strongly preferred One (1) year of call center experience One (1) year experience in banking
Training and Work Schedule:
Monday-Friday
8am-5pm CST
Position Type Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum: $37,440.00 USD
Median: $43,700.00 USD
Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.This role is eligible to participate in a commission incentive plan. Employees have the potential to earn commission based on performance against defined metrics and goals.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.regions.com/welcometour/benefits.rf
Location Details Dallas Uptown
Location: Dallas, Texas
Bring Your Whole Self to Work
We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company. - Just Posted
Contact Center Supervisor
- Serenity Healthcare
-
Fort Worth, TX
FULL_TIME
- Contact Center Supervisor - Onsite **Location: Fort Worth, TX**Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in health...
- 18 Days Ago
Contact Center Supervisor
- Solis Mammography/ Washington Radiology
-
Fort Worth, TX
FULL_TIME
- At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the g...
- 19 Days Ago
Genesys Pure Engage Contact Center
- Randstad
-
Roanoke, TX
FULL_TIME
- job summary : Location : Westlake Texas or Merrimack NH Required Top Skills in Resume and Write up : Genesys Contact Center Experitise Exp with Java,C or Python is fine ( some development) Test Automa...
- 11 Days Ago
Human Resources Contact Center Associate
- Charles Schwab Inc.
-
Westlake, TX
FULL_TIME
- Your Opportunity At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance ...
- 2 Days Ago
Contact Center QA and Training Specialist
- Solis Mammography/ Washington Radiology
-
Fort Worth, TX
FULL_TIME
- At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the g...
- 18 Days Ago
Filters
- Current Active Filter
- Fort Worth, TX
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Representative - Outbound jobs found in Fort Worth, TX area
Contact Center Representative
- WMA
-
Irving, TX
- Job Description Job Description Our company is seeking Part-Time Contact Center Representatives. Shift is: Monday to Fri...
- 4/16/2024 12:00:00 AM
Bilingual Contact Center Representative (Full-Time)
- MCI Careers
-
Dallas, TX
- LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $15.00 - $19.00 / hour BENEFITS & PERKS: LOCA...
- 4/16/2024 12:00:00 AM
Call Center Representative **Must be bilingual in Spanish*
- PHP Agency Inc.
-
Addison, TX
- Job Description Job Description CONTACT CENTER REPRESENTATIVE PHP AGENCY, LLC .PHP Agency Inc., “PHP,” is seeking a Cont...
- 4/16/2024 12:00:00 AM
Contact Center Representative | Dallas, TX
- MCI Careers
-
Dallas, TX
- LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour APPLICATION DETAILS: N...
- 4/14/2024 12:00:00 AM
Contact Center Representative I (Entry-Level)
- MCI Careers
-
Dallas, TX
- LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour APPLICATION DETAILS: N...
- 4/14/2024 12:00:00 AM
Entry-Level Contact Center Representative (Full-Time)
- MCI Careers
-
Dallas, TX
- LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour APPLICATION DETAILS: N...
- 4/14/2024 12:00:00 AM
Senior Operations Manager, Health Systems Customer Support
- McKesson Corporation
-
Fort Worth, TX
- Effective Date: February 22, 2017 . **Your Consent** *Google Analytics* We may use Google Analytics to measure how you i...
- 4/12/2024 12:00:00 AM
Member Services (Call Center) Manager
- Neighborhood Credit Union
-
Dallas, TX
- Job Description Job Description POSITION PURPOSE Oversees aspects of our call center operations, with a focus on providi...
- 4/12/2024 12:00:00 AM
About Fort Worth, Texas
Fort Worth is located in North Texas, and has a generally humid subtropical climate. It is part of the Cross Timbers region; this region is a boundary between the more heavily forested eastern parts and the rolling hills and prairies of the central part. Specifically, the city is part of the Grand Prairie ecoregion within the Cross Timbers. According to the United States Census Bureau, the city has a total area of 349.2 square miles (904 km2), of which 342.2 square miles (886 km2) is land and 7.0 square miles (18 km2) is covered by water. It is a principal city in the Dallas–Fort Worth metropl...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$35,418 to $47,425
Fort Worth, Texas area prices
were up 2.2% from a year ago
were up 2.2% from a year ago