Contact Center Representative - Outbound jobs in Fresno, CA
Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Outbound jobs
Remote Contact Center Member Service Representative II - (Madera County Area) DO NOT LINK
- Golden 1 Talent Acquisition Team
-
Madera, CA
FULL_TIME
- TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE IISTATUS: NON-EXEMPT REPORT TO: MSCC SUPERVISOR DEPARTMENT: MEMBER SERVICE CONTACT CENTER JOB CODE: 1104 PAY SCALE: $21.50 - $21.50 HOURLY GENERAL DESCRIPTION: This Member Service Representative II is an energetic and goal-oriented individual who has a passion for service excellence; providing exceptional service, utilizing effective call handling techniques to create a positive and memorable experience. The MSR II responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The MSR II effectively navigates software applications and simultaneously works on multiple screens while resolving member concerns. The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry. TASKS, DUTIES, FUNCTIONS: Demonstrates advanced Credit Union knowledge, ability to resolve complex issues, digital support, and escalations with minimum guidance. Learn and retain an exceptional working knowledge of products and services. Meet and achieve established performance standards commensurate to grade level, with phone efficiency and quality in a fast-paced environment. Demonstrates understanding of member needs, concerns and or frustrations and respond by demonstrating care, concern, and an appropriate sense of urgency. Demonstrate a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. • Demonstrate superior product knowledge recommending products/services to meet the member’s needs. Identify, investigate, and resolve basic and complex member concerns, as well as process and complete member transactions in a timely and efficient manner. Identify and report fraudulent activity to prevent potential loss to Credit Union. Update member and Credit Union account information efficiently and accurately. Educate members on products in an effort to retain and enhance member loyalty. Maintains ownership with the majority of their calls, requiring minimal guidance from Support. Ability to de-escalate situations, looking from several points of view and applying good judgement and critical thinking to resolve the situation. Assist members with Online /Mobile Banking complex issues and Mobile Wallet set-up. Ability to open Sub shares. Complete Regulatory Training Modules as required. Model Golden 1 core values Integrity, Reliability, Service Excellence, and Inclusion. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to ensure exceptional member experience. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of management and staff. EXTERNAL: Members, potential members, peers in other departments or branches. QUALIFICATIONS: EDUCATION: Successful completion of High School curriculum or GED. Some college preferred, not required. EXPERIENCE: One year customer service experience in a contact center environment and/or 2 years financial services experience. Member relationship building experience preferred, not required. KNOWLEDGE / SKILLS: Strong oral, written and interpersonal communication skills acquired through experience in a Retail setting or through a financial background. Ability to converse, demonstrate sincere concern, and build rapport while resolving problems and offering solutions to inquiries in English and/or Spanish with callers. Must be able to multi-task and work independently. Meet performance standards commensurate to grade level with efficiency and quality. Skill testing related to product knowledge. Ability to effectively and efficiently utilize all systems required to resolve member issues related to online banking and mobile wallet troubleshooting. Ability to effectively and efficiently utilize all systems required to open new sub accounts. Ability to demonstrate good decision making and obtaining guidance for situations as needed. Knowledge of intranet/internet. Aptitude for learning a variety of computer systems and using technology to solve member issues. Ability to navigate multiple computer systems, applications, and utilize search tools to find information. Bilingual skills a plus - English/Spanish. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, facsimile machine, and telephone. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. LICENSES / CERTIFICATIONS: None THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.
- 1 Month Ago
Contact Center Agent - Remote/Office
- Brent Johnson Design
-
Fresno, CA
OTHER
- As a Contact Center Agent, you will play a crucial role in providing excellent customer service and support for our company. You will be responsible for handling a high volume of incoming calls, email...
- 2 Months Ago
Contact Representative - Seasonal - DIRECT HIRE - Incentive Eligible
- US Internal Revenue Service
-
Fresno, CA
FULL_TIME
- Duties WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the follow...
- 27 Days Ago
Call Center Representative
- Aria Community Health Center
-
Lemoore, CA
FULL_TIME
- ACHC is a Federally Qualified Health Center and licensed primary care clinic. We provide Family Medicine and Dental Care, with additional specialists in Behavioral Health, Chiropractic, Internal Medic...
- 5 Days Ago
Call Center Representative
- Aria Community Health Center
-
Lemoore, CA
FULL_TIME
- ACHC is a Federally Qualified Health Center and licensed primary care clinic. We provide Family Medicine and Dental Care, with additional specialists in Behavioral Health, Chiropractic, Internal Medic...
- 5 Days Ago
Contact Representative - Seasonal - DIRECT HIRE - Incentive Eligible (Amended)
- Internal Revenue Service
-
Fresno, CA
FULL_TIME
- Duties WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION? A description of the business units can be found at: Vacancies will be filled in the following specialty areas: Wage and Investment Service Cente...
- 14 Days Ago
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0 Contact Center Representative - Outbound jobs found in Fresno, CA area
Customer Service Representative - Work From Home
- Qonten
-
Fresno, CA
- **Customer Service Representative - Work From Home** - | Thu, 02 Sep 2021 09:52:07 GMT Handles provider customer service...
- 4/16/2024 12:00:00 AM
Part Time Customer Service Representative (Bilingual)
- Approved Cash Advance Centers, LLC
-
Clovis, CA
- ** Part Time Customer Service Representative (Bilingual)** ** Infinity Loans** **Job Description** Work Schedule: Must b...
- 4/16/2024 12:00:00 AM
Customer Service Representative
- unWired Broadband
-
Fresno, CA
- Job Description Job Description Customer Service Representative unWired Broadband is searching for a positive Customer S...
- 4/15/2024 12:00:00 AM
RN Nurse Supervisor, Med Surg, Acute Care, $10K Sign on
- Hiring Now!
-
Fresno, CA
- Overview:*All positions are located in Fresno/Clovis CA* Community Medical Centers has been providing central California...
- 4/15/2024 12:00:00 AM
RN Mgr. CRMC Emergency Department
- Hiring Now!
-
Fresno, CA
- Overview:*All positions are located in Fresno/Clovis CA* *Up to $25K in bonus incentives (sign-on and relocation)* Oppor...
- 4/14/2024 12:00:00 AM
RN, Clinical Supervisor, PACU
- Hiring Now!
-
Fresno, CA
- Overview:*All positions are located in Fresno/Clovis CA* *Up to 25K in bonus incentives (sign on and relocation) for qua...
- 4/14/2024 12:00:00 AM
RN, Clinical Supervisor, PACU
- Community Health System - CA
-
Fresno, CA
- Overview: *All positions are located in Fresno/Clovis CA* *Up to 25K in bonus incentives (sign on and relocation) for qu...
- 4/12/2024 12:00:00 AM
RN, Clinical Supervisor, PACU
- Community Health System - CA
-
Fresno, CA
- Overview: *All positions are located in Fresno/Clovis CA* *Up to 25K in bonus incentives (sign on and relocation) for qu...
- 4/11/2024 12:00:00 AM
About Fresno, California
Fresno (/ˈfrɛznoʊ/ FREZ-noh; Spanish for "ash tree") is a city in California, United States, and the county seat of Fresno County. It covers about 112 square miles (290 km2) in the center of the San Joaquin Valley, the southern portion of California's Central Valley.
Named for the abundant ash trees lining the San Joaquin River, Fresno was founded in 1872 as a railway station of the Central Pacific Railroad before it was incorporated in 1885. The city has since become an economic hub of Fresno County and the San Joaquin Valley, with much of the surrounding areas in the Metropolitan Fresno regi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$36,437 to $48,788
Fresno, California area prices
were up 2.7% from a year ago
were up 2.7% from a year ago