Contact Center Representative - Outbound jobs in New Mexico

Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Adelante Development Center, Inc.
  • Albuquerque, NM FULL_TIME
  • General Description of Duties: Will be responsible for effectively handling customer contacts by receiving inbound calls and placing outbound calls for one of two processes. Process wellness referrals, discussing appropriate wellness options and register clients for the referred classes or activities. Provide reminder calls for upcoming client events, record client attendance, and conduct follow-up evaluations. Will develop and maintain positive customer relations and coordinate with various functions within the organization to ensure wellness referrals are handled appropriately and in a timely manner. Explain benefits a person may be eligible for. Answer incoming calls from potential clients to answer inquiries and questions, identify areas of benefit eligibility, and collect pertinent information. Perform outreach at various community sites to distribute information and explain benefits a person may be eligible for.

    Education and Training: High school diploma or equivalent required, with some college preferred. Bilingual (English-Spanish) preferred. Minimum of one-year customer service experience preferred. Must have one-year recent experience Microsoft applications. Must also be able to generate and maintain Excel worksheets utilizing formulas, links and charts. Must have the ability to provide callers with excellent customer service, and respond to questions professionally and apply critical thinking and problem-solving skills to any customer issue. Must be able to effectively communicate in English, with internal and external customers of Adelante. Have the ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from customers, clients, supervisors and co-workers.

    Other Requirements: Must be able to pass a background check, pre-employment drug screening, have reliable transportation and an agency insurable driving record. May be required to work outside of regular schedule, including weekends, and holidays to meet seasonal needs. Must be able to work in a busy, fast-paced, and sometimes noisy environment. Must be able to lift 10lbs, stand, walk, bend, stoop, and carry frequently. Must be able to climb 5 ft., reach above shoulder(s), balance, push/pull, occasionally. Veterans will be given preference for this position. Adelante is a drug free workplace. Adelante is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
  • 1 Month Ago

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Blended Contact Center Agent (Inbound & Outbound)
  • MCI Military Recruitment
  • Las Cruces, NM FULL_TIME
  • POSITION OVERVIEW BLENDED CONTACT CENTER AGENT (INBOUND & OUTBOUND) We are looking for contact center agents to support inbound and outbound customer service and sales projects for a wide variety of c...
  • 12 Days Ago

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Blended Contact Center Agent (Inbound & Outbound)
  • MCI Careers
  • Las Cruces, NM FULL_TIME
  • LOCATIONLas Cruces, NM JOB TYPEFull-Time PAY TYPESHourly Bonus SALARY$12.10 - $13.75 / hour APPLICATION DETAILSNo Resume Required, On-site Interview POSITION OVERVIEW BLENDED CONTACT CENTER AGENT (INB...
  • 13 Days Ago

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Blended Contact Center Agent (Inbound & Outbound)
  • MCI Jobs
  • Las Cruces, NM FULL_TIME
  • POSITION OVERVIEW BLENDED CONTACT CENTER AGENT (INBOUND & OUTBOUND) We are looking for contact center agents to support inbound and outbound customer service and sales projects for a wide variety of c...
  • 13 Days Ago

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Financial Contact Center Representative
  • MCI Military Recruitment
  • Las Cruces, NM FULL_TIME
  • POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING THE FINANCIAL SERVICES SECTOR We are hiring customer service representative to support inbound and outbound customer service projects for F...
  • 12 Days Ago

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Financial Contact Center Representative
  • MCI Jobs
  • Las Cruces, NM FULL_TIME
  • POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING THE FINANCIAL SERVICES SECTOR We are hiring customer service representative to support inbound and outbound customer service projects for F...
  • 14 Days Ago

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Contact Center Representative | Wichita, KS
  • MCI Careers
  • Wichita, KS
  • LOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS ...
  • 3/19/2024 12:00:00 AM

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Contact Center Representative | Savannah, GA
  • MCI Careers
  • Savannah, GA
  • LOCATION: Savannah, GA JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.10 - $16.10 / hour APPLICAT...
  • 3/18/2024 12:00:00 AM

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Contact Center Representative | Dallas, TX
  • MCI Careers
  • Dallas, TX
  • LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour APPLICATION DETAILS: N...
  • 3/18/2024 12:00:00 AM

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Contact Center Representative II (Experienced)
  • MCI Careers
  • Las Cruces, NM
  • LOCATION: Las Cruces, NM JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $12.10 - $13.75 / hour APPLICATION DETAIL...
  • 3/18/2024 12:00:00 AM

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Contact Center Representative II (Experienced)
  • MCI Careers
  • Wichita, KS
  • LOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS ...
  • 3/18/2024 12:00:00 AM

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Contact Center Representative II (Experienced)
  • MCI Careers
  • Savannah, GA
  • LOCATION: Savannah, GA JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $11.10 - $16.10 / hour APPLICATION DETAILS:...
  • 3/18/2024 12:00:00 AM

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Contact Center Representative I (Entry-Level)
  • MCI Careers
  • Wichita, KS
  • LOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS ...
  • 3/18/2024 12:00:00 AM

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Bilingual Contact Center Representative (Full-Time)
  • MCI Careers
  • Dallas, TX
  • LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $15.00 - $19.00 / hour BENEFITS & PERKS: LOCA...
  • 3/18/2024 12:00:00 AM

New Mexico (Spanish: Nuevo México Spanish pronunciation: [ˈnweβo ˈmexiko] (listen), Navajo: Yootó Hahoodzo pronounced [jòːtxó xɑ̀xʷòːtsò]) is a state in the Southwestern region of the United States of America; its capital and cultural center is Santa Fe, which was founded in 1610 as capital of Nuevo México (itself established as a province of New Spain in 1598), while its largest city is Albuquerque with its accompanying metropolitan area. It is one of the Mountain States and shares the Four Corners region with Utah, Colorado, and Arizona; its other neighboring states are Oklahoma to the north...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$33,453 to $44,793