Contact Center Representative - Outbound jobs in Olympia, WA

Are you looking for fantastic income growth? A job with a team that truly values you and your skills? Great job stability? If so, look no further, Olympic Plumbing Technology /Northwest Trenchless is the company for you! We are seeking a Part-time (potential to possibly go full-time) Outbound Customer Service Representative/ Inside Sales Representative to join our growing team!

Who We Are

Olympic Plumbing Technology/Northwest Trenchless is a family-owned, premier, and full-service provider of plumbing and drain cleaning services with the goal of providing our customers with the highest quality plumbing solutions. Our team of highly trained plumbing professionals can resolve any kind of plumbing problem, large or small.  We pride ourselves on having a positive impact on the lives of our customers, co-workers, and our community.

We have the best employees who have earned us a reputation above the rest, allowing us to become the most highly recommended company. We strive to maintain a balance between our home lives and our work because we genuinely care about the well-being of others including our team.

Why Choose Olympic Plumbing Technology/Northwest Trenchless

• Fantastic pay, hourly or commission (whichever is greater)   
• Monday -Friday part-time schedule- potential to grow into full-time 
• 100% medical coverage and Dental insurance - once full-time 
• Amazing Culture 
• Flexible PTO plan (vacation, personal, and sick leave) - once full-time 
• 401K with a match
• Life Insurance
• Training and advancement opportunities

Our Core Values

• Culture
• Family
• Technology
• Integrity
• Community

Taking Big Strides

We are seeking a highly motivated and results-oriented individual to join our team as an Outbound Customer Service Representative/ Inside Sales Representative at our reputable plumbing and trenchless company. As an Outbound Customer Service Representative/ Inside Sales Representative you will play a crucial role in driving the growth of our business by identifying and securing new clients, nurturing existing relationships, and promoting our innovative plumbing/trenchless sewer solutions. Your passion for sales, excellent communication skills, and knowledge of the plumbing and sewer industry will be key to your success in this role.

Responsibilities:

1. Prospect and Generate Leads via phone :

- Conduct market research to identify potential clients and target markets.

- Utilize various channels, such as cold calling to generate leads.

- Outbound calls on open estimates left for customers by service professionals or project managers. 

- Outbound calls on current text or email marketing campaigns to schedule service appointments.  

- Follow Scripting and designated workflow.

- Schedule follow-ups, send text and email reminders to potential customers.

- Other tasks as assigned by leadership. 

2. Client Relationship Management:

- Develop and maintain strong relationships with existing clients to ensure client satisfaction and repeat business.

- Conduct regular follow-ups with clients to provide updates, address concerns, and identify new opportunities.

3. Sales Presentations and Consultative Selling:

- Deliver compelling sales presentations to prospective clients, highlighting the benefits and advantages of our trenchless sewer solutions.

- Follow up with customers on open estimates within 24 hours of initial service appointments.
- 30% or higher close rate. 

- 125 outbound calls per day minimum standard. 
 

5. Team Collaboration - Collaborate effectively with the internal team, including service professionals, project managers, dispatch, customer service representatives, Install Coordinator, and members of leadership, to ensure smooth project execution and customer satisfaction.

- Work closely with the Warehouse Manager and Install Coordinator to ensure accurate scheduling of Install and Trenchless Teams, proper materials, and positive and productive workflow 

Qualifications:

- Proven track record in Inside sales, preferably in the service industry or a related field.

- Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with clients.

- Strong negotiation and closing skills, with a focus on exceeding sales targets.

-Strong customer service skills, with a highly motivated and can-do attitude.

- Self-motivated and goal-oriented, with the ability to work independently and as part of a team.

- Dynamic personality and highly driven to achieve set goals  



Other Required Tasks

• Maintain communication with install, warehouse, dispatch and your manager
• Maintain a clean and professional appearance.
• Participate in training allowing you to grow and develop as a professional.
• Work independently and solve problems as quickly and efficiently as possible

• 2 years of industry experience
• Service Industry/ Call Center experience 
• Knowledge of Service Titan is preferred 
• Excellent customer service/sales skills
• Sales Force experience, a plus

Join our dynamic team and contribute to the growth of our plumbing and trenchless sewer company. If you are a passionate sales professional with a strong drive to succeed, we want to hear from you. Apply now and help revolutionize the sewer industry with our innovative solutions!

• Equal Opportunity Employer