Contact Center Representative - Outbound jobs in Santa Ana, CA
Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Outbound jobs
- The Edge Treatment Center
-
Santa Ana, CA
FULL_TIME
-
Customer Service Representative (Outbound Rescue)
In-Office Position | Local Candidates Only | Office located in Santa Ana, CA
Job Type: Full-time
Pay: $19.00 - $25.00 Per Hour
Benefits:
- Medical, dental and vision insurance.
- 401(k) plan.
- 401(k) matching
- Paid vacation.
- Paid sick time.
- Paid holidays.
- Parental Leave.
- Life Insurance.
The Edge Treatment Center is a dynamic addiction recovery provider located in central Orange County, CA. Our experts are committed to providing the highest quality of care in an atmosphere that nurtures both healing and growth.
Responsibilities include, but are not limited to the following:
- Replying to social media messages in a professional and timely manner . Ability to spell and use proper grammar are a must.
- Familiar with responding to posts on the following social media platforms include but are not limited to Facebook / Instagram / TikTok / Yelp / LinkedIn / YouTube
- Determining if post is coming from potential client .
- Getting potential clients on the phone. Communicating verbally with confident, trusting, and empathetic tone.
- Entering information in CRM.
- Completing initial intake to determine basic eligibility .
- Transferring client to SR Admissions agent.
- Follow up on older leads to help determine eligibility .
- Listening and grading recorded calls.
Competency in the Following Programs is a Plus but not Required:
- Salesforce
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- PowerPoint
- Facebook messenger
- YouTube messenger
- Yelp
- 2 Months Ago
- Rockin R Inc
-
Santa Ana, CA
FULL_TIME
- We are seeking a highly motivated and customer-oriented Contact Center Agent to join our team. As a Contact Center Agent, you will be the first point of contact for our customers and will play a cruci...
- 3 Days Ago
- WNS Global Services
-
Santa Ana, CA
OTHER
- Descripción del empleoTo provide support through these channels: inbound calls, chat bots, email.To provide responses to customers based on the procedures, technical manuals, specifically for their li...
- 1 Month Ago
- WNS Global Services
-
Santa Ana, CA
OTHER
- Descripción del empleoKey Accountabilities: Development of measures for the continuous maintenance or optimization of the service quality (partly in cooperation with other departments and Roche)Perfor...
- 7 Days Ago
- the Hurtt Family Health Clinic
-
Tustin, CA
FULL_TIME
- Call Center Representatives will answer all incoming calls from the main clinic phone line and route calls to the appropriate employee or department. This position will also schedule patient appointme...
- 15 Days Ago
- Hurtt Family Health Clinic
-
Tustin, CA
FULL_TIME
- The best candidate for this position: is bilingual in Spanish with strong verbal and written communication skills has previous successful experience working in a busy call center or telephone based cu...
- 3 Days Ago
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0 Contact Center Representative - Outbound jobs found in Santa Ana, CA area
- WMA
-
Ontario, CA
- Job Description Job Description Our company is seeking Part-Time Contact Center Representatives. Shift is: Monday to Fri...
- 4/19/2024 12:00:00 AM
- Pearl Interactive Network
-
Laguna Niguel, CA
- Pearl Interactive Network is sourcing Call Center Operators for Future Opportunities. The Call Center Operator is respon...
- 4/19/2024 12:00:00 AM
- Lancesoft Inc.
-
Baldwin Park, CA
- Title: Admin/Clerical - Contact Center Representative III (Local Only) Location: Irwindale CA Duration: 3 Months Pay rat...
- 4/18/2024 12:00:00 AM
- Providence Health & Services
-
Brea, CA
- Job Description The Call Center Manager is responsible for developing and managing employees and processes while ensurin...
- 4/18/2024 12:00:00 AM
- IHDLab
-
Santa Ana, CA
- IHDLab is currently seeking a dedicated and experienced Call Center Supervisor to join our team. As a Call Center Superv...
- 4/18/2024 12:00:00 AM
- Amen Clinics, Inc.
-
Costa Mesa, CA
- Company Overview: Amen Clinics is a pioneer in mental wellness, dedicated to providing outstanding care and guidance for...
- 4/17/2024 12:00:00 AM
- LanceSoft, Inc.
-
Baldwin Park, CA
- Title: Admin/Clerical - Contact Center Representative III (Local Only) Location: Irwindale CA Duration: 3 Months Pay rat...
- 4/16/2024 12:00:00 AM
- Amen Clinics Inc.
-
Costa Mesa, CA
- Company Overview: Amen Clinics is a pioneer in mental wellness, dedicated to providing outstanding care and guidance for...
- 4/16/2024 12:00:00 AM
About Santa Ana, California
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