Contact Center Sales Coach jobs in Santa Barbara, CA

Contact Center Sales Coach designs sales training materials on company products, business practices, and contact center practices. Coaches and motivates the contact center staff to meet targeted sales goals. Being a Contact Center Sales Coach supports evaluating sales performance and product knowledge. May require a bachelor's degree. Additionally, Contact Center Sales Coach typically reports to a manager or head of a unit/department. The Contact Center Sales Coach gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Sales Coach typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

G
Sober Coach- Santa Barbara Sobering Center
  • Good Samaritan Shelter
  • Goleta, CA PART_TIME
  • Shifts available: 2 roles

    Sat and Sun 12 am- 8 am

    Essential Duties and Responsibilities:

    As a Sober Coach you will provide specialized support and guidance to individuals during their stay at the center. The primary responsibility of the Sober Coach is to offer personalized assistance to those who have consumed alcohol or drugs and are in the process of sobering up. They play a crucial role in helping clients cope with the immediate challenges of sobriety and facilitate a smooth transition towards further support or treatment, if needed.

    • Monitors and records physical, emotional, mental, and potential health issues with clients, and communicates symptoms to staff through daily notes sent via email at the end of each shift.
    • Maintain high ethical standards in all aspects of the role. Adhere to professional codes of conduct, respect client confidentiality, and prioritize the well-being and rights of clients at all times.
    • Demonstrates knowledge of medically assisted treatment medications and oversees the distribution of medications as prescribed and documented as needed.
    • Provide one-on-one counseling sessions to support clients in overcoming addiction, adapting to new lifestyles, and implementing positive changes.
    • Refers clients to community resources and organizations for post-discharge and follow-up care.
    • Conduct thorough property searches and document belongings during both intake and discharge procedures.
    • Document notes in ETO as required.
    • Familiarizes oneself with the principles of the 12 Steps In Recovery or is willing to acquire knowledge to continuously offer support and guidance to clients throughout their detoxification journey.
    • Conducts UA testing for clients as needed.
    • Responsible for assisting with the upkeep of the facility, which includes tasks like cleaning clients after clients depart and taking care of light laundry duties.
    • Demonstrate the capability to promptly recognize and respond to emergency situations, including overdoses, while also possessing effective skills to deescalate tense situations.
    • Transports clients in the agency-provided vehicle for appointments as required.
    • Responsible for promptly notifying the manager of any work orders that need to be submitted or supplies that need to be ordered.
    • Prepare meals and snacks for clients.
    • Maintains client privacy by adhering to HIPAA Privacy Practices, which are updated annually during comprehensive treatment training.
    • Responsible for attending staff meetings, ensuring timely completion of training, and accurately completing timecards.
    • Perform related duties as assigned by the supervisor.
    • Maintain compliance with all company policies and procedures.

    Education and/or Work Experience Requirements:

    This section outlines the essential knowledge, skills and abilities are required to perform the daily tasks and job duties bulleted above.

    • High School Diploma or equivalent: A minimum educational requirement to demonstrate basic literacy and communication skills.
    • Registration or certification as a substance abuse counselor through a DHS (Department of Human Services) agency. (Not required but preferred)
    • Previous experience assisting clients going through withdrawal or dealing with substance abuse issues.
    • Experience in a homeless services setting: Prior experience working directly with individuals experiencing homelessness or substance abuse can provide valuable insight and knowledge.
    • Excellent communication skills: Ability to effectively communicate with clients, colleagues, and external stakeholders.
    • Crisis intervention skills: Capacity to handle crisis situations and de-escalate conflicts.
    • Empathy and compassion: Demonstrating genuine care and understanding for individuals experiencing homelessness.
    • Ability to work in a team: Collaboration and cooperation with other staff, volunteers, and external agencies.
    • Excellent computer proficiency (MS Office – Word, Excel and Google)

    Required Qualifications:

    Employment Eligibility Verification:

    • Must provide documentation to establish identity and employment eligibility in compliance with legal requirements. This may include a U.S. passport, Permanent Resident Card, or other acceptable forms of identification.

    Negative Tuberculosis Test:

    • Must provide documentation of a recent negative tuberculosis (TB) test result to ensure a safe and healthy work environment.

    Background Screening:

    • Successful completion of a comprehensive background screening, which may include criminal record checks, employment history verification, and reference checks.

    Pre-Employment Drug Screening:

    • Must pass a pre-employment drug screening to ensure a drug-free workplace. A negative drug test result is required.

    Driving Skills:

    • Possess strong driving skills and have a valid driver's license.
    • Driving is an essential function of the position, and a clean driving record may be required.
    • Must possess a valid California driver's license or obtain one before the start of employment.

    Insurance Coverage:

    • Must be able to qualify for Good Samaritan Shelter insurance coverage, which may include meeting specific criteria related to driving record, insurance claims history, and other factors.

    Personal Insurance Coverage:

    • Must have personal insurance coverage that meets the requirements set by the employer.
    • This may include liability insurance, automobile insurance, or any other type of insurance deemed necessary for the position.
    • The coverage must be valid and maintained throughout the employment period.

    Benefits:

    Full-Time Benefits:

    • Health Insurance
    • Dental, Vision, and Life Insurance
    • 401k Matching
    • Paid Time Off (PTO)
    • Paid Holidays and Floater Day
    • Employee Assistance Program
    • Gym Membership Discount
    • Tuition Reimbursement
    • Working Advantage

    Part-Time Benefits:

    • 401k Matching
    • Paid Time Off (PTO)
    • Employee Assistance Program
    • Gym Membership Discount
    • Working Advantage

    Please note that these benefits are subject to specific eligibility criteria and may be subject to change based on company policies and guidelines.

    Work Environment:

    In a sobering center, the work environment revolves around providing a safe and compassionate space for individuals in need of sobering up from alcohol or drugs. The staff employs a client-centered approach, emphasizing empathy and non-judgmental care. With round-the-clock operation, team collaboration is crucial among staff.De-escalation skills are essential as clients may arrive in vulnerable and agitated states. Maintaining confidentiality and privacy is paramount to respect the clients' personal information and circumstances. The staff diligently ensures cleanliness and hygiene within the facility. Ongoing training and support are provided to equip staff with the necessary skills to handle unique challenges and situations that arise when working with intoxicated individuals. Ultimately, the work environment at a sobering center focuses on offering immediate assistance, fostering safety, and providing appropriate referrals for further support.

    Physical Requirements:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
    • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
    • Must be able to lift and carry up to 50 lbs.
    • Proficiency in using hands and fingers to perform tasks such as typing, writing, handling paperwork, operating equipment, and assisting residents with daily needs.
    • Sufficient vision and hearing capabilities to observe and respond to the environment, communicate with residents and colleagues, and maintain a safe working environment.

    Mental Requirements:

    The mental demands outlined above are illustrative of the requirements necessary for an employee to effectively fulfill the fundamental duties of this position. Reasonable accommodations can be provided to enable individuals with disabilities to fulfill these essential functions.

    • Emotional resilience to cope with challenging situations and provide support to individuals facing difficult circumstances.
    • The nature of working with individuals experiencing homelessness can be emotionally draining. Staff must be aware of the signs of compassion fatigue and have strategies in place to manage their own self-care and prevent burnout.
    • Establishing and maintaining appropriate boundaries is crucial when working with vulnerable populations. Staff should be able to prioritize self-care, set limits on their emotional involvement, and practice self-reflection to prevent personal emotional strain.
    • Serving a diverse population with various cultural backgrounds and identities. Staff should have a strong commitment to cultural sensitivity, respect for diversity, and the ability to communicate effectively with individuals from different backgrounds.

    The Good Samaritan Shelter is a non-profit, community-based organization that relies on all members of staff to work together to serve the community and clients. At times, you may be asked to take on additional tasks outside of your usual responsibilities as needed.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed above are representative of the knowledge, skills, and ability required.

    Job Type: Part-time

    Pay: $20.00 - $21.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Life insurance
    • Paid time off
    • Tuition reimbursement
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Night shift
    • Weekends as needed

    Ability to Relocate:

    • Goleta, CA: Relocate before starting work (Required)

    Work Location: Multiple locations

  • 2 Months Ago

C
Verizon Sales Consultant
  • Cellular Sales
  • Goleta, CA OTHER
  • Cellular Sales Cellular Sales is Growing! Average and High-End Sales Consultants earn $57,600 – $110,000 / year Are you determined to grow your job into a career, in a fast-paced thriving environment?...
  • 1 Month Ago

K
Development coach
  • Karen Murphy
  • Santa Barbara, CA FULL_TIME
  • Unlock Your Potential : A Fresh Opportunity Awaits!Join a Culture That Empowers You!We’re looking for vibrant, self-driven individuals ready to take charge of their future. Embrace this opportunity to...
  • 11 Days Ago

A
Motor Coach Operator (SB)
  • ALVAND TRANSPORTATION CORP
  • Goleta, CA FULL_TIME
  • Motor Coach OperatorAlvand TransportationSanta Barbara, CAFull-time Alvand Transportation is recognized as the fastest growing and most professional transportation company in Southern California. We a...
  • 28 Days Ago

C
SWIM TEAM COACH
  • Channel Islands YMCA
  • Santa Barbara, CA OTHER
  • Job Details Level: Entry Job Location: Montecito Family YMCA - Santa Barbara, CA Position Type: Part Time Salary Range: $17.00 - $20.00 Hourly Job Shift: Day DescriptionPlease Note: You will be joinin...
  • 2 Months Ago

C
VOLUNTEER BASKETBALL COACH
  • Channel Islands YMCA
  • Santa Barbara, CA VOLUNTEER
  • Job Details Job Location: Santa Barbara Family YMCA - Santa Barbara, CA Position Type: Volunteer Salary Range: Undisclosed DescriptionCommitment To Inclusion At the Channel Islands YMCA, diversity and...
  • 2 Months Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Contact Center Sales Coach jobs found in Santa Barbara, CA area

H
Account Manager, Personal Lines
  • HUB International
  • Santa Barbara, CA
  • **ABOUT HUB:** In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected....
  • 12/11/2024 12:00:00 AM

E
Account Manager
  • EMCOR
  • Carpinteria, CA
  • Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanica...
  • 12/10/2024 12:00:00 AM

O
Commercial Sales Representative
  • ORKIN, LLC
  • Santa Barbara, CA
  • Overview Have you ever dreamed of being a hero by protecting the world and all (well, almost all) of its living beings? ...
  • 12/9/2024 12:00:00 AM

A
Bilingual Spanish Retail Sales Consultant
  • AT&T
  • Santa Barbara, CA
  • **Job Description:** **Join our team and receive a $10,000 sign-on bonus for qualified bilingual hires!*** Do you speak ...
  • 12/9/2024 12:00:00 AM

C
Sales Associate
  • Crate & Barrel
  • Santa Barbara, CA
  • Hudson Grace is the preeminent purveyor of timeless dcor for those who love to entertain. Rooted in a philosophy of simp...
  • 12/9/2024 12:00:00 AM

S
Sales Representative - Santa Barbara - Surgical Technologies
  • Stryker
  • Santa Barbara, CA
  • Work Flexibility: Field-based Surgical Technologies Sales Rep Who we want: Challengers. People who seek out the hard pro...
  • 12/9/2024 12:00:00 AM

T
Sales Assistant
  • tempaveteran
  • Carpinteria, CA
  • Job Description Job Description Description As our Sales Assistant, you will have an exciting opportunity to learn the s...
  • 12/8/2024 12:00:00 AM

A
Bilingual Spanish Retail Sales Consultant
  • AT&T
  • Goleta, CA
  • **Job Description:** Do you speak Spanish and English? If you do, were looking for you! Our Retail Careers come with awe...
  • 12/7/2024 12:00:00 AM

Santa Barbara (Spanish: Santa Bárbara) is the county seat of Santa Barbara County in the U.S. state of California. Situated on a south-facing section of coastline, the longest such section on the West Coast of the United States, the city lies between the steeply rising Santa Ynez Mountains and the Pacific Ocean. Santa Barbara's climate is often described as Mediterranean, and the city has been promoted as the "American Riviera". As of 2014, the city had an estimated population of 91,196, up from 88,410 in 2010, making it the second most populous city in the county after Santa Maria. The contig...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Sales Coach jobs
$51,563 to $70,860
Santa Barbara, California area prices
were up 2.5% from a year ago