Contact Center Sales Coach jobs in Scranton, PA

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

Responsible for:

• Creating a 1st impression
  • Greeting the customer with a smile and eye contact and offering your name
  • Interacting genuinely and naturally with the customer
• Engaging customer in verbal and non?verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
• Reading cues and determine customers needs
• Conducting email/name capture
• Maintaining SKU integrity
• Maintaining Cashwrap organization and cleanliness
• Suggesting multiple add?ons and selling gift cards
• Maintaining media and cash accurately and in compliance with Coach policy
  • e., credit card imprints, traveler check signatures, personal checks with phone number and address
• Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment
• Delivering product purchases to the customer appropriately
• Creating a lasting impression by thanking the customer and giving them a reason to return
• Representing Coach brand appropriately (dress, appearance, demeanor)

Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

• Polite and friendly
• Positive attitude and energy
• Takes ownership of role
• High level of personal and professional integrity
• Highly collaborative
• Appropriate sense of urgency
• Remains balanced and focused and maintains composure under pressure
• Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)
• Comfortable with technology
  • Willingness and ability to learn new technology?based procedures
  • Understanding of basic computer system operations
• Ability to handle customer concerns and answer their questions appropriately
• Ability to partner with management appropriately on customer issues
• Ability to multitask and prioritize
• Ability to adapt to each customer/ their needs and their style/ relate to their experience
• Ability to be efficient without compromising customer service
• Ability to speak knowledgeably and with confidence about product
• Ability to communicate clearly to a wide variety of customers and overcome language barriers
• Ability to impact customer decisions
• Knowledge of when to be flexible and switch gears
• Knowledge of store policies and procedures
• Knowledge of and support of the “porter program” policies