Contact Center Sales Coach jobs in Toledo, OH

Contact Center Sales Coach designs sales training materials on company products, business practices, and contact center practices. Coaches and motivates the contact center staff to meet targeted sales goals. Being a Contact Center Sales Coach supports evaluating sales performance and product knowledge. May require a bachelor's degree. Additionally, Contact Center Sales Coach typically reports to a manager or head of a unit/department. The Contact Center Sales Coach gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Sales Coach typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Rep II
  • Directions Credit Union
  • Toledo, OH FULL_TIME
  • Responsible for servicing a broad variety of member service calls in a prompt and courteous manner. These functions include opening and closing accounts, renewing certificate accounts, taking consumer loan applications and closing consumer loan applications. Handles various IRA transactions including opening new IRA’s, IRA transfers and withdrawals. Handles general emails and questions, credit card questions and various Remote Deposit Capture functions. Resolves member questions and problems regarding account statements, loans, payments, automatic transfers, interest rates, investment certificates, TONI, On-line Banking. Completes and maintains related reports, records, files and other duties as assigned. Responsible for building member relationships by actively uncovering and evaluating members’ financial needs, offering products/services to meet those needs, and by answering members’ questions regarding Credit Union services. Cross sells Credit Union services and supports all functions within the Contact Center. Must have strong communication and business writing skills.

    Assumes responsibility for the effective and professional completion of Contact Center Representative functions.

     

    • Understands all functions of an MSR II.
    • Responds to remote member questions and complaints in a professional manner.                 
    • Resolves a wide variety of member telephone questions, problems and concerns in a timely manner.
    • Completes research and resolves documentation errors or discrepancies. Forwards more complex problems to Management.
    • Provides information to members on accounts, payments, interest rates, blue book estimates, loan options, savings programs policies, procedures and routes calls to necessary personnel if necessary.
    • Performs basic maintenance functions and automatic transfers for loan payments. Assists members with On-Line Banking, E-Statements, TONI/TILLIE, Remote Deposit Capture and Mobile Banking.
    • Uses professional writing skills when responding to e-mails and other member requests.
    • Maintains and projects the Credit Union's professional reputation.

    Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.

    • Keeps Manager informed of area activities and significant problems.
    • Completes required reports/duties and records accurately and promptly.
    • Attends and participates in meetings as required.
    • Adheres to assigned schedule so members are served promptly.

    Assumes responsibility for related duties as required or assigned.

    • Assists other departments as necessary.
    • Performs related clerical duties as needed.
    • Assists in verifying accounts, mailing correspondence and helping with various Remote Services.
    • Keeps work area clean, secure, and well maintained.
    • Actively and professionally cross sells Credit Union services.

    ``Directions Credit Union is an Equal Opportunity Employer AA M/F/Vet/Disability or other characteristic protected under federal, state, or local law.``

  • 21 Days Ago

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Contact Center Representative
  • Jackson Hewitt - 2362
  • Toledo, OH FULL_TIME
  • At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
  • 1 Month Ago

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Receptionist
  • Napoleon Family Vision & Contact Lens Center
  • Napoleon, OH PART_TIME,FULL_TIME
  • Join our team @ Napoleon Family Vision! fast-paced, friendly, medical office environment that focuses on patient centered care greeting patients, answering phones, preparing patients' insurance benefi...
  • 1 Month Ago

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Fitness/Health Coach
  • The Exercise Coach - Perrysburg/Sylvania
  • Perrysburg, OH FULL_TIME
  • "If you have enthusiasm, a positive attitude and good communication, I have a fun and fulfilling Personal Training Position just for YOU!" The Exercise Coach®, a hi-tech fitness and health studio, is ...
  • 20 Days Ago

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Resiliency Coach - Per Diem
  • ZEPF CENTER
  • Toledo, OH PER_DIEM
  • DescriptionZepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services...
  • 3 Days Ago

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Sales Manager
  • Appliance Center
  • Maumee, OH FULL_TIME
  • Appliance Center is Ohio's largest Furniture, Appliance and Mattress superstore. Due to exponential growth, we are actively seeking qualified candidates to fill Store Manager positions within our 60 y...
  • 25 Days Ago

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0 Contact Center Sales Coach jobs found in Toledo, OH area

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B2B Sales Representative (Remote)
  • SalesRoads
  • Toledo, OH
  • SalesRoads seeks a motivated and results-driven B2B Sales Representative to join our dynamic sales team. As a 100% remot...
  • 3/28/2024 12:00:00 AM

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Joint Replacement Sales Representative - Toledo, Ohio
  • Strykermeded
  • Toledo, OH
  • **Joint Replacement Sales Representative Toledo, Ohio** **Toledo, OH, US** **COVID-19 vaccination requirements** Stryker...
  • 3/28/2024 12:00:00 AM

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Insurance Account Manager
  • Business Athlete Association
  • Toledo, OH
  • Description Our growing firm is seeking an organized and friendly account manager to play a strategic role on our team. ...
  • 3/27/2024 12:00:00 AM

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Fine Jewelry Commission Sales Associate - Wstfld @ Franklin Pk - Toledo
  • JCPenny
  • Toledo, OH
  • General Description Your role as the Fine Jewelry Commission Sales Associate is to be the resident guru around all thing...
  • 3/27/2024 12:00:00 AM

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Business Development Director
  • MJ Recruiters LLC
  • Toledo, OH
  • Job Description Job Description Business Development Director Toledo, OH area Competitive salary, benefits day one of em...
  • 3/27/2024 12:00:00 AM

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Area Manager
  • AM Staffing Group
  • Toledo, OH
  • Job Description Job Description QUALIFICATIONS: 1. Must be able to take and follow direction. 2. Maintain appearance per...
  • 3/27/2024 12:00:00 AM

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Sales Manager - LTL
  • Total Quality Logistics
  • Toledo, OH
  • About the role: As an LTL Sales Manager, you will spend your first six months aggressively learning our business and wor...
  • 3/26/2024 12:00:00 AM

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Outside Sales Representative - Toledo, OH
  • Thryv
  • Toledo, OH
  • A Bit About Us: This is a very exciting time for Thryv as we are making waves in becoming an international leading SaaS ...
  • 3/26/2024 12:00:00 AM

Toledo (/təˈliːdoʊ/) is a city in and the county seat of Lucas County, Ohio, United States. Toledo is in northwest Ohio, at the western end of Lake Erie bordering the state of Michigan. The city was founded in 1833 on the west bank of the Maumee River, and originally incorporated as part of Monroe County, Michigan Territory. It was re-founded in 1837, after conclusion of the Toledo War, when it was incorporated in Ohio. After the 1845 completion of the Miami and Erie Canal, Toledo grew quickly; it also benefited from its position on the railway line between New York City and Chicago. The first...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Sales Coach jobs
$45,151 to $62,049
Toledo, Ohio area prices
were up 1.3% from a year ago