Contact Center Sales Coach designs sales training materials on company products, business practices, and contact center practices. Coaches and motivates the contact center staff to meet targeted sales goals. Being a Contact Center Sales Coach supports evaluating sales performance and product knowledge. May require a bachelor's degree. Additionally, Contact Center Sales Coach typically reports to a manager or head of a unit/department. The Contact Center Sales Coach gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Sales Coach typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Responsible for servicing a broad variety of member service calls in a prompt and courteous manner. These functions include opening and closing accounts, renewing certificate accounts, taking consumer loan applications and closing consumer loan applications. Handles various IRA transactions including opening new IRA’s, IRA transfers and withdrawals. Handles general emails and questions, credit card questions and various Remote Deposit Capture functions. Resolves member questions and problems regarding account statements, loans, payments, automatic transfers, interest rates, investment certificates, TONI, On-line Banking. Completes and maintains related reports, records, files and other duties as assigned. Responsible for building member relationships by actively uncovering and evaluating members’ financial needs, offering products/services to meet those needs, and by answering members’ questions regarding Credit Union services. Cross sells Credit Union services and supports all functions within the Contact Center. Must have strong communication and business writing skills.
Assumes responsibility for the effective and professional completion of Contact Center Representative functions.
Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
Assumes responsibility for related duties as required or assigned.
``Directions Credit Union is an Equal Opportunity Employer AA M/F/Vet/Disability or other characteristic protected under federal, state, or local law.``
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