Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Job Description:
Position Type: Remote
Age Requirement: 18 years or older
Eligibility: Must be authorized to work in the USA, Australia, Mexico, or Colombia
Experience: No prior experience required; comprehensive training provided
Equipment: Access to a Wi-Fi connection, a smartphone or computer
Overview:
As a Remote Travel Scheduler, you will play a crucial role in facilitating and coordinating scheduling activities for clients, suppliers, and internal teams. This remote position offers flexibility and the opportunity to work with clients and suppliers in multiple countries. Your responsibilities will include conducting research, creating schedules, presenting quotes to clients, and maintaining effective communication with suppliers through email and other channels.This independent contractor opportunity is commission-based, and your compensation is derived from the profits generated by your sales (1099).
Key Responsibilities:
Conduct Research: Gather information relevant to scheduling and coordination tasks, such as availability of resources, pricing, and scheduling constraints.
Planning: Develop schedules and plans that meet the needs and expectations of clients, considering time zones, resources, and other relevant factors.
Client Interaction: Communicate directly with clients to understand their scheduling preferences, provide quotes, and address any inquiries or concerns promptly and professionally.
Supplier Relations: Establish and maintain relationships with suppliers, negotiating terms, coordinating services, and ensuring seamless collaboration.
Email Communication: Utilize email communication as a primary means to facilitate scheduling, share updates, and address any issues that may arise.
Training: Participate in comprehensive training programs provided by the company to acquire the necessary skills and knowledge for the role.
Qualifications:
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0 Contact Center Scheduler jobs found in Abilene, TX area