Contact Center Scheduler jobs in Asheville, NC
Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler jobs
- Mountain Credit Union
-
Candler, NC
FULL_TIME
-
Role:
To ensure members and potential members receive fast, courteous, and accurate service on the telephone and via chat; explains services, refers potential new accounts to the branches, responds to problems, and directs members' telephone calls to the appropriate area; assists and trains other contact center representatives.
Essential Functions & Responsibilities:
E
45%
Assists members and employees with telephone calls and chats, answers questions about products and services; prevents fraud by recognizing red flags and practicing fraud prevention techniques; resolves problems within their authority; refers problems that are beyond their authority to the next level supervisor with their recommendations or to branch staff.
E
25%
Schedules, trains, and monitors the work of Contact Center Representatives; evaluates, reviews, and recommends to management salary adjustments or disciplinary action.
E
15%
Identifies cross-sell opportunities and sells these services to members.
E
5%
Identifies and takes action to improve the department's operating methods and procedures.
E
5%
Ensures member account information correctly entered on computer system and all documentation properly recorded.
N
5%
Performs other job-related duties as assigned.
- 9 Days Ago
- Self-Help External
-
Pisgah, NC
FULL_TIME
- WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive ...
- 1 Month Ago
- Self-Help Federal Credit Union
-
Pisgah, NC
FULL_TIME
- WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive ...
- 2 Months Ago
- Self-Help Services Corp
-
Pisgah, NC
FULL_TIME
- WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive ...
- 2 Months Ago
- Mission Weight Mangmnt Center
-
Asheville, NC
FULL_TIME
- Introduction Do you want to join an organization that invests in you as a(an) Surgery Scheduler? At Mission Weight Mangmnt Center, you come first. HCA Healthcare has committed up to $300 million in pr...
- 20 Days Ago
- Laurel Health Care Company
-
Asheville, NC
FULL_TIME
- Scheduler Are you looking for a new challenge? Our Scheduler is someone who provides staffing and scheduling for the nursing staff to ensure that the highest degree of quality care can be provided to ...
- 5 Days Ago
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0 Contact Center Scheduler jobs found in Asheville, NC area
- Feyer&Associates
-
Asheville, NC
- We are currently seeking enthusiastic individuals to join our team as Remote Scheduling Coordinators. This is a unique o...
- 4/23/2024 12:00:00 AM
- Chick-fil-A
-
Asheville, NC
- Safe. Fresh. Fast. From our original chicken sandwiches to our freshly made salads, we not only care about what we serve...
- 4/23/2024 12:00:00 AM
- Lyft
-
Asheville, NC
- What is Lyft? Lyft is a flexible earning opportunity and a platform that connects drivers with individuals that need rid...
- 4/22/2024 12:00:00 AM
- VetJobs
-
Asheville, NC
- Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qual...
- 4/22/2024 12:00:00 AM
- Kelly
-
Asheville, NC
- Kelly Services is currently hiring a Production Scheduler / Material Planner for a 4-month contract at Thermo Fisher in ...
- 4/21/2024 12:00:00 AM
- National Agents Alliance
-
Asheville, NC
- Do you like to help people, while having fun and making money?! Looking for financial freedom?! Need a flexible schedule...
- 4/20/2024 12:00:00 AM
- Kindred At Home
-
Asheville, NC
- As a Home Health Registered Nurse, you will: Provide admission, case management, and follow-up skilled nursing visits fo...
- 4/20/2024 12:00:00 AM
- AUTISM SOCIETY OF NC INC
-
Asheville, NC
- Job Details Job Location ASHEVILLE OFFICEServices/Clinical/Day Program Office - Asheville, NC Description This position ...
- 4/20/2024 12:00:00 AM
About Asheville, North Carolina
were up 1.5% from a year ago