Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Qualifications
Job Summary :
The Centralized Scheduler is responsible for scheduling patient appointments, procedures, diagnostic therapy and other treatments;
answering general inquires and providing general information. The Scheduler will maintain electronic health records by entering accurate patient and scheduling information.
This position is for Centralized Scheduler I at the Biloxi Annex. The hours of operation are Monday- Friday 08 : 00- 04 : 30.
This position is responsible for scheduling patient appointments, procedures, diagnostic therapy and other treatments; answering general inquires and providing general information.
The Scheduler will maintain electronic health records by entering accurate patient and scheduling information.
Job Description :
Required Qualifications :
Education : High school diploma or equivalent.
Last updated : 2024-04-23
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