Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Responsibilities:
- Answer incoming calls and schedule appointments for patients.
- Utilize phone systems and computer software to manage and update appointment schedules
- Provide excellent customer service by addressing patient inquiries and concerns
- Collaborate with medical staff to ensure efficient appointment coordination
- Maintain accurate records of patient information and appointment details
Skills:
- Strong communication skills, both verbal and written
- Excellent phone etiquette and customer service skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using phone systems and computer software
- Attention to detail and accuracy in maintaining records
As an Appointment Coordinator, you will play a vital role in ensuring smooth operations by efficiently scheduling appointments for patients. Your excellent communication skills and attention to detail will contribute to providing exceptional patient care. If you are organized, customer-oriented, and thrive in a fast-paced environment, we encourage you to apply for this position.
Job Type: Full-time
Pay: From $13.50 per hour
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Healthcare setting:
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Work Location: In person
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0 Contact Center Scheduler jobs found in Columbus, GA area