Contact Center Scheduler jobs in Durham, NC

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Contact center
  • Victra
  • Winterville, NC FULL_TIME
  • Why Join VICTRA

    Victra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world.

    Our credo, Every Guest, Every Time is the foundation for how we approach every day at VICTRA.

    Becoming a Sales Team Member at VICTRA, you will help shape our guest experience. As a Team Member your mission is to achieve sales targets while maintaining the highest-level personal integrity and providing world class customer experience.

    Through professional training, we give you the tools and skills necessary to take ownership of your performance while being a part of the Victra family.

    Are you a person who thrives in a competitive atmosphere, while having fun with your Team? If so, then you will fit right in.

    If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. Apply today!

    We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

    Here are the Core Responsibilities :

    • Answer inbound calls from customers regarding multiple products and services
    • Place outbound calls to customers to generate leads and sales opportunities
    • Customize and recommend offerings based on individual business and consumer needs
    • Process referrals
    • Process customer orders with the highest level of accuracy and integrity
    • When applicable schedule retail check-ins or referrals depending on the product or service
    • Continuous skill development through training and personalized product knowledge
    • Swivel between different programs depending on customer demand
    • Leverage available tools and resources to maximize performance and customer experience
    • Live by our core values and ethical standards
    • Adhere to Victra’s secure workspace requirements
    • Be present at work
    • Dynamic base pay and commissions tied to individual programs.
    • Premium Health, Dental, and Vision Insurance
    • Paid Maternity Leave
    • 401K Match
    • Tuition Reimbursement
    • 50% off Verizon Service
    • VNation Disaster Relief
    • Referral Bonus
    • Diversity, Equity, & Inclusion Team Member Resource Groups
    • Career Advancement Opportunities

    What we are looking for...

    Motivated individuals who thrive to make the best of every day while working in a competitive environment and who are energized by change.

    Required Qualifications :

    • High School Diploma (Undergraduate or some college preferred)
    • 12 months of retail or customer service experience.
    • Proficient with computers
    • Legally authorized to work in the United States
    • Business Casual Dress Code
    • Willingness to work evenings, weekends, holidays as needed.
    • At least 18 years old
    • Reliable transportation
    • Strong work ethic

    Equal Employment Opportunity

    We are proud to be an Equal Employment Opportunity Employer - and we celebrate our Team Members' differences. We do not discriminate based on race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military, or veteran status, physical or mental disability, and genetic information.

    Different makes us better.

    Last updated : 2024-03-22

  • 5 Days Ago

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Contact Center Manager
  • Coastal Credit Union
  • Raleigh, NC FULL_TIME
  • Job Title: Contact Center Manager Position Location: Raleigh, NC Your impact: As Coastal's Contact Center Manager, you'll have the opportunity to use your leadership and management skills to oversee t...
  • 5 Days Ago

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Contact Center Manager - 3624
  • Coastal Credit Union
  • Raleigh, NC FULL_TIME
  • Job Title: Contact Center Manager Position Location: Raleigh, NC Your impact: As Coastal's Contact Center Manager, you'll have the opportunity to use your leadership and management skills to oversee t...
  • 10 Days Ago

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Contact center specialist
  • Fortrea
  • Durham, NC FULL_TIME
  • As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical...
  • 16 Days Ago

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Victra Contact Center- Sales Team Member
  • Victra - PRD
  • Winterville, NC FULL_TIME
  • Location: 1451 Thomas Langston Rd, Winterville, NC, 28590 Why Join VICTRA Victra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing tech...
  • 24 Days Ago

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Contact Center Associate - Authorizations Agent - 100% Remote / Work From Home
  • Frontdoor
  • Raleigh, NC FULL_TIME
  • Overview Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service pl...
  • 4 Days Ago

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0 Contact Center Scheduler jobs found in Durham, NC area

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Machine Shop Scheduler/Admin
  • Accentuate Staffing
  • Morrisville, NC
  • Accentuate Staffing is assisting an established manufacturing client of ours in the Morrisville area recruit for a Manuf...
  • 3/28/2024 12:00:00 AM

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Senior Production Scheduler (Onsite, Durham, NC)
  • PowerSecure
  • Durham, NC
  • Job Summary: This individual will be responsible for planning, organizing, and maintaining the Shop Floor Schedule (SFS)...
  • 3/28/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Durham, NC
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Morrisville, NC
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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Licensed Marriage and Family Therapist - Hybrid Schedule
  • Lifestance Health
  • Durham, NC
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Hillsborough, NC
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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Production Schedule and Inventory Specialist
  • Corning, Inc.
  • Durham, NC
  • **Production Schedule and Inventory Specialist** * **Please wait...** **Location:** Durham, NC, US, 27712 Requisition Nu...
  • 3/25/2024 12:00:00 AM

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Scheduling/Customer Service Representative Senior
  • UNC Health Care
  • Raleigh, NC
  • / / Scheduling/Customer Service Representative Senior **Scheduling/Customer Service Representative Senior** Job ID: 1392...
  • 3/24/2024 12:00:00 AM

Durham is a city in and the county seat of Durham County in the U.S. state of North Carolina. The U.S. Census Bureau estimated the city's population to be 251,893 as of July 1, 2014, making it the 4th-most populous city in North Carolina, and the 78th-most populous city in the United States. Durham is the core of the four-county Durham-Chapel Hill Metropolitan Area, which has a population of 542,710 as of U.S. Census 2014 Population Estimates. The US Office of Management and Budget also includes Durham as a part of the Raleigh-Durham-Chapel Hill Combined Statistical Area, which has a populatio...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$44,810 to $62,467
Durham, North Carolina area prices
were up 1.5% from a year ago