Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Now Hiring - Scheduler!
Crawford Care Center is seeking a Social Worker who has a love for working with seniors and a passion for healthcare.
Duties and Responsibilities:
Recent experience as a Staffing Coordinator in a skilled nursing facility preferred
Should have great 'people skills'
Should be able to be okay to be on-call 24/7
0 Contact Center Scheduler jobs found in Erie, PA area