Contact Center Scheduler jobs in Georgia

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Customer Svc Associate 2- Contact Center
  • Contact Center - Team Georgia Careers
  • Rockdale, GA FULL_TIME
  • Duties and Responsibilities: Under general supervision, the Customer Service Associate 2 receives and handles a  high volume of calls ranging from general information to inquiries about suspended / revoked driver licenses and provides accurate information regarding how to reinstate a license. This position provides accurate and timely information to the general public, other agencies, courts, or businesses and ensures privacy is maintained.

     The Customer Service Associate 2 accurately enters driver record information to determine eligibility and obtains and records pertinent data for the driver record; provides accurate and specific information to drivers regarding any law, policy, or procedure impacting the driver record; and provides high levels of customer service while handling difficult situations. The Customer Service Associate 2 answers and directs calls in order to respond to questions and provide assistance to all callers; uses available guidelines and maintains an accurate file of memo’s, procedures, and materials.

    This position is located in Conyers, Georgia.

    Minimum Qualifications:
    • High School diploma or GED

    AND

    • One year of full-time work experience providing customer support or technical assistance.

    Preferred Qualifications: Preferences will be given to those applicants who, in addition to meeting the minimum qualifications, also possess one or more of the following:


    • Three (3) months experience handling driver’s license customer calls in the DDS Call Center


    • One (1) year of experience handling or processing driver’s license transactions with proficiency – emphasis on suspensions and reinstatements


    • Two (2) years of high volume call center experience


    • Three (3) years of customer service experience


    • Preference will be given to bilingual applicants


    A pre-employment background check is required for the selected candidate

    Applicant Instructions
    Use the following link to apply for this position:   https://careers.georgia.gov/

    Click the link that reads “Log In” on the right hand side of the page. Then select “Applicants”. You will now be routed to Taleo, our applicant tracking website. If this is your first time visiting our application site, you will have to click the “Sign In” link, accept the privacy agreement, and select “New User”. This will prompt you to create a new profile. If you are revisiting our site and you have already created your profile, you will click the “Sign In” link, accept the privacy agreement, and enter your user name and password to access your profile. Once you enter our 
    application website and your profile has been created, you will click on the posted job that matches this job code for which you desiring to apply.

    Application materials should be filled out carefully and completely. An incomplete application/on-line resume or an application/on-line resume with insufficient information may result in an applicant not being considered for a vacancy. Describe your employment background in full.

    Resumes will be screened for the training, experience, and/or competencies listed as the Minimum Qualifications for the job. Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess one or more of the Preferred Qualifications.

    All resumes will be reviewed and considered, however, all applicants may not be interviewed. Due to the large volume of applications received by this office, we are unable to provide information on your application status over the telephone. Applicants can log back into your profile and see the status of each of your applications you have submitted.

    If you are having issues with your profile or application, contact the Taleo Helpdesk at 1-877-318-2772 or HRA@doas.ga.gov.

    DDS employees, in the event of an identified emergency, may be required as a term and condition of employment, to assist in meeting the emergency responsibilities of the Department. In addition, in an emergency situation, they may be required to perform responsibilities that are not regularly assigned to them in order to continue the operations of the agency.


    NOTE: Information in this announcement is subject to change.

    High school diploma or GED AND One year of full-time work experience providing customer support or technical assistance.
    Additional Information
  • 10 Days Ago

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Customer Service Representative - Call Center (Remote)
  • ASuperior Contact Center
  • UNKNOWN, GA PART_TIME,FULL_TIME
  • Only candidates who live in Georgia that leave a complete telephone audition (instructions below) will be considered for this position. DO NOT APPLY THROUGH INDEED as those applications are ignored/no...
  • 2 Days Ago

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Customer Service Representative/Call Center Agent
  • ASuperior Contact Center
  • Madison, GA PART_TIME,FULL_TIME
  • Job descriptionOnly candidates who leave a complete telephone audition (instructions below) will be considered for this position. DO NOT APPLY THROUGH INDEED as those applications are ignored/not revi...
  • 2 Days Ago

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Customer Service Representative - Call Center (Remote)
  • ASuperior Contact Center
  • , GA FULL_TIME,PART_TIME
  • Only candidates who live in Georgia that leave a complete telephone audition (instructions below) will be considered for this position. DO NOT APPLY THROUGH INDEED as those applications are ignored/no...
  • 3 Days Ago

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Contact Center Agent
  • Morris Bank
  • Warner, GA FULL_TIME
  • Should you meet the minimum qualifications and are interested in applying for this position, please complete the internal job application located on the intranet/Library/HR and return to HR by 2/16/20...
  • 18 Days Ago

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Financial Contact Center Representative
  • MCI Military Recruitment
  • Savannah, GA FULL_TIME
  • POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING THE FINANCIAL SERVICES SECTOR We are hiring customer service representative to support inbound and outbound customer service projects for F...
  • 19 Days Ago

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Planning and Scheduling Analyst 3
  • Northrop Grumman
  • Clearfield, UT
  • At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's l...
  • 3/28/2024 12:00:00 AM

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UKG Scheduling Analyst
  • Vaco
  • Brentwood, TN
  • Our client located in Brentwood, TN is seeking a UKG (Kronos) Scheduling Analyst to join their team. This is an excellen...
  • 3/27/2024 12:00:00 AM

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Schedule Analyst
  • Winstead Management Group
  • Cincinnati, OH
  • Job Description Job Description The Schedule Analyst will support Department program and project management activities. ...
  • 3/27/2024 12:00:00 AM

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Routing & Scheduling Analyst, Outbound Transportation
  • Rite Aid Corporation
  • **Routing & Scheduling Analyst, Outbound Transportation** CAROUSEL_PARAGRAPH * Liverpool, New York * Corporate - Supply ...
  • 3/26/2024 12:00:00 AM

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Cost Schedule Analyst
  • Take2 Consulting, LLC
  • Chantilly, VA
  • Senior Schedule Analyst Take2 provides IT services and staff augmentation to both Federal and commercial clients. Our wo...
  • 3/25/2024 12:00:00 AM

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Cost Schedule Analyst
  • APR Consulting
  • Sterling, VA
  • An aerospace client is looking for a Program Cost Schedule Control Analyst who sets up a cost control system, monitors a...
  • 3/25/2024 12:00:00 AM

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Scheduler/Office Coordinator
  • Senior Helpers Mooresville
  • Mooresville, NC
  • Urgently Hiring: Senior Helpers Office Coordinator Reports To: Director Of Operations Objective: To perform a leadership...
  • 3/25/2024 12:00:00 AM

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Project Scheduling Analyst IV
  • TriVector
  • Huntsville, AL
  • Job Description Job Description TriVector Services, Inc. provides quality aerospace engineering solutions to complex pro...
  • 3/24/2024 12:00:00 AM

Georgia is a state in the Southeastern United States.Beginning from the Atlantic Ocean, the state's eastern border with South Carolina runs up the Savannah River, northwest to its origin at the confluence of the Tugaloo and Seneca Rivers. It then continues up the Tugaloo (originally Tugalo) and into the Chattooga River, its most significant tributary. These bounds were decided in the 1797 Treaty of Beaufort, and tested in the U.S. Supreme Court in the two Georgia v. South Carolina cases in 1923 and 1989. The border then takes a sharp turn around the tip of Rabun County, at latitude 35°N, thou...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$44,877 to $62,560