Contact Center Scheduler jobs in Kansas City, KS

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Representative II
  • Children's Mercy KC
  • Overland Park, KS OTHER
  • Thanks for your interest in Children's Mercy!

    Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

    Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

    Overview

    Provides world class customer service to those calling Children's Mercy Kansas City and the Nurse Advice Line number. Monitors major medical alarms, handles emergency response activations (Code Calls/Trauma pages). Aides in the revision of hospital directories to assure that staff phone and pager numbers, on-call directories, intranet directories, community physician and departmental directories are correct and up-to-date. Pages appropriate providers and clinics when necessary. Obtains patient demographic and contact information for parents requesting to speak with a nurse. Inputs information into nurse advice line triage system accurately and efficiently.

    At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

    Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza and COVID-19 vaccines are a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you become a finalist for this position, and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

    Responsibilities

    • Answers and processes all incoming calls to the Nurse Advice Line. Handles patient, clinic, provider staff information calls. Communication is according to call quality standards, is patient/parent friendly, and incorporates Service Excellence and shared values
    • Processes admin work between calls.
    • Pages personnel by pager or overhead paging system. Maintains spare pagers for hospital personnel;exchanges and programs pagers as needed.
    • Responds to emergency situations. Monitors alarms and notifies appropriate personnel. Acts as communication hub in emergent situations.

    Qualifications

    • HS diploma or equivalent and 3-5 years experience years prior work experience in the same job may be accepted in lieu of an Associate's degree or
    • Associate's Degree and No Experience necessary / On-the-Job Training

    Starting Pay

    Our pay ranges are market competitive. The pay range for this job begins at $17.88/hr, but your offer will be determined based on your education and experience.

    Remote Work/Work from Home

    This position is not eligible work remotely, which means that the person hired will be required to work onsite at one of our Children’s Mercy locations and may not work from home.

    EEO Employer/Disabled/Vet

    Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

    Our commitment to Diversity & Inclusion

    CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

    If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.

  • 14 Days Ago

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NLS Contact Center Agent
  • UPPER LAKE PROCESSING SERVICES INC
  • Lenexa, KS OTHER
  • Job Details Job Location: Kansas Campus - Lenexa, KS Position Type: Full Time Salary Range: Undisclosed Job Category: Customer Service DescriptionUpper Lake Processing Services (ULPS) is a call center...
  • 1 Month Ago

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Radiology Scheduler
  • Providence Medical Center
  • Kansas, KS FULL_TIME
  • Radiology Scheduler Facility Providence Medical Center Location US-KS-Kansas City ID 2024-152824 Category Admin Position Type Full Time Shift Days Job Type Non-Exempt Overview This is a full-time posi...
  • 18 Days Ago

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Customer Service Contact Center Agent KS
  • Upper Lake Processing Services Inc
  • Lenexa, KS FULL_TIME
  • Upper Lake Processing Services (ULPS) is a call center operation wholly owned and operated by the Habematolel Pomo of Upper Lake, a federally recognized Native American tribe located in Northern Calif...
  • 19 Days Ago

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Pain Management Scheduler
  • Providence Medical Center
  • Kansas, KS FULL_TIME
  • Overview Being committed to excellence and award-winning patient care, Providence Medical Center offer a wide array of diagnostic and Medical. This Faith-based hospital provides an extensive Services ...
  • 21 Days Ago

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Medical Appointment Scheduler
  • Urogynecology Center LLC
  • Overland Park, KS FULL_TIME
  • Company DescriptionThe doctor is top of his field and is daily changing the lives of women. We specialize in urinary/fecal incontinence, pelvic pain, pelvic organ prolapse and reconstructive surgery t...
  • 12 Days Ago

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0 Contact Center Scheduler jobs found in Kansas City, KS area

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Chef $18+ Flexible Schedule
  • The Madison Senior Living
  • Kansas City, MO
  • Description "After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. It's home-like env...
  • 3/28/2024 12:00:00 AM

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Patient Service Representative Scheduling
  • The University of Kansas Health System
  • Olathe, KS
  • Position Title Patient Service Representative Scheduling Olathe Health Cancer Center 15123 S. OMC Parkway Position Summa...
  • 3/28/2024 12:00:00 AM

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Retail Office Associate - Flexible Schedule
  • Bob's Discount Furniture
  • Kansas City, MO
  • Retail Office Associates Part-Time and Full Time Career Opportunities At Bobs Discount Furniture, we have fun, we love w...
  • 3/27/2024 12:00:00 AM

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Dental Hygienist - choose your schedule
  • GoTu
  • Kansas City, MO
  • Pay Range: $50-$65/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 3/26/2024 12:00:00 AM

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Patient Service Representative Scheduling
  • Kansas Health System
  • Overland Park, KS
  • **Position Title** Patient Service Representative SchedulingIndian Creek Medical Office Building**COVID-19 and flu vacci...
  • 3/26/2024 12:00:00 AM

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Dental Hygienist - choose your schedule
  • GoTu
  • Independence, MO
  • Pay Range: $50-$65/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 3/26/2024 12:00:00 AM

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Drive with Lyft - Earn on Your Own Schedule
  • Lyft
  • Kansas City, MO
  • Earn $2,000 in Kansas City when you give 170 rides in 30 days. New drivers only. Terms apply. What is Lyft? Lyft is a fl...
  • 3/26/2024 12:00:00 AM

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Logistics Freight Scheduler
  • SSG, LLC.
  • Kansas City, MO
  • Job Description Job Description A growing Kansas City company is looking to add a Logistics Freight Scheduler to their g...
  • 3/25/2024 12:00:00 AM

Kansas City is the third-largest city in the State of Kansas, the county seat of Wyandotte County, and the third-largest city of the Kansas City metropolitan area. Kansas City, Kansas is abbreviated as "KCK" to differentiate it from Kansas City, Missouri, after which it is named. It is part of a consolidated city-county government known as the "Unified Government". Wyandotte County also includes the independent cities of Bonner Springs and Edwardsville. As of the 2010 census, the city had a population of 145,786 residents. It is situated at Kaw Point, which is the junction of the Missouri an...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$45,348 to $63,216
Kansas City, Kansas area prices
were up 1.7% from a year ago