Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Job Description
LaunchTech is currently searching for a Defense Language Proficiency Test (DLPT) Scheduler to support the Defense Language Institute Foreign Language Center (DLIFLC) in Monterey, CA.
This position will be responsible for ensuring schedule adherence, scheduling records, and following the provided DLIFLC testing regulation protocols with the full capacity to schedule up to 8,000 examinees through one year after training.
To successfully fill this position, you must have high attention to detail, currently possess computer skills, and have the ability to pass a DoD background check and obtain a security clearance.
WHAT WILL YOU DO?
Requirements
Hourly Rate : $27.32 per hour
Benefits
Benefits
LaunchTech is an Equal Opportunity Employer that empowers our people, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status, to strive for excellence.
Visit www.welaunchtech.com to learn more about how we deliver Excellence, period.
Requirements
Must be a US Citizen Must be able to pass a DoD background check and obtain a security clearance Must pass all specialized training and obtain a Defense Foreign Language Test Certification Must have excellent customer service and verbal communication skills Effectively communicate with test-takers, test administrators, and other stakeholders to provide information, answer queries, and address concerns Must be able to greet and assist test-takers, providing clear instructions and support throughout the testing process Must be able to implement and enforce test security protocols to safeguard the integrity and confidentiality of assessments Must be able to collaborate with the team to contribute to the test administration procedures Troubleshoot and resolve technical issues related to the testing platform or equipment to minimize disruptions during assessments Computer Applications Experience such as Microsoft Excel, Outlook, PowerPoint, and Word are required Prior experience with military language testing programs is a huge plus Understanding and experience with military terminology, office procedures, and language is preferred Possess, at minimum, a high school diploma or equivalent
Last updated : 2024-04-23
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