Contact Center Scheduler jobs in Morgantown, WV

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Contact center associate
  • WesBanco Bank Inc.
  • Parkersburg, WV FULL_TIME
  • Job Title - Department

    Customer Service Associate - Contact Center

    Location

    This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).

    Market

    Mid Atlantic

    Work Hours per Week

    37.5

    Requirements

    High school diploma or GED.

    Minimum of one year of banking or financial services in a customer service role preferred.

    Previous contact center experience preferred

    Job Description

    This position will work the following alternate shift :

    A 4 day work week that includes Saturday, Sunday, Monday and one other weekday to be determined. The hours for this shift will be 9 : 00am to 8 : 00pm.

    SUMMARY :

    The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to & resolving inbound customer requests related to bank products and services.

    Often the primary interaction a customer may have with the bank for support. Provides professional and courteous customer support.

    Customer inquiries are expected to be responded to and resolved within established department service levels.

    CUSTOMER SERVICE SKILLS :

    Willingness to provide a level of service which will clearly differentiate us from our competitors.

    Able to build and retain customer relationships against competition.

    Accepts ownership of the customer request and follows it through to resolution.

    Able to identify customer concerns or needs, resolve the inquiry or recommend best solution, expedite the correction or adjustment and follow up to ensure resolution.

    Partners with other departments to reach mutually satisfactory resolution of customer issues and to identify processes or procedures that can be changed to improve future customer experiences.

    INTERPERSONAL SKILLS :

    Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

    Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.

    Ability to work under pressure.

    Ability to be collaborative with co-workers and employees. Team player with a positive outlook.

    Ability to maintain confidentiality.

    ESSENTIAL DUTIES AND RESPONSIBILITIES :

    Learns and maintains knowledge of deposit, loan and digital banking services and other banking products.

    Consistently meets or exceeds agent metric standards for calls handled, adherence to schedule, ready / not ready time and customer satisfaction.

    Provides customer service via various communication channels (phone, chat and email).

    Quickly and accurately assesses the urgency of customer requests and prioritize accordingly.

    Quickly resolves customer issues and complaints involving both confidential and financial information.

    Provides the bank with continual feedback about the usability of our services based on customer interactions.

    Performs general clerical duties and operates various departmental equipment, file, answer phones, take messages, and handle detail work.

    May be assigned other job duties and or responsibilities with or without prior notice.

    OTHER REQUIREMENTS :

    Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.

    You will also be expected to complete all assigned compliance training in a timely manner.

    Ability to use a personal computer with experience using Microsoft Office products, web browsers and operating systems.

    Ability to type with speed and accuracy.

    Able to operate standard office equipment, including phones, computer and peripherals.

    Strong organizational and prioritizing skills.

    Strong time management skills.

    Able to multi-task in a fast-paced environment.

    Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed.

    Ability to work outside of normal banking hours.

    Ability to work independently.

    Last updated : 2024-03-02

  • 23 Days Ago

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Nursing Staff Scheduler
  • Eagle Pointe Healthcare Center
  • Parkersburg, WV FULL_TIME
  • Eagle Pointe Healthcare Center, a member of the CommuniCare Family of Companies, is currently recruiting for a Nursing Staff Scheduler to join our team. Full Time 8am-4:30pm Shift Position Available. ...
  • 2 Days Ago

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Scheduler
  • TC Energy
  • Cambridge, OH FULL_TIME
  • Determined. Imaginative. Curious. If these are some of the ways you describe yourself we want to learn more about you! At TC Energy, we are Energy Problem Solvers passionate about transitioning North ...
  • Just Posted

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Scheduler
  • Certus Healthcare- Shadyside
  • Shadyside, OH FULL_TIME
  • Ready for a terrific opportunity? Shadyside Healthcare & Rehabilitation, a Certus Healthcare Management Community, is seeking a Scheduler to join our team! We offer full benefits, 401K, tuition reimbu...
  • 9 Days Ago

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Scheduler
  • Certus Healthcare
  • Shadyside, OH FULL_TIME
  • Ready for a terrific opportunity? Shadyside Healthcare & Rehabilitation, a Certus Healthcare Management Community, is seeking a Scheduler to join our team! We offer full benefits, 401K, tuition reimbu...
  • 9 Days Ago

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Scheduler
  • Morgantown Health and Rehab
  • Morgantown, WV FULL_TIME
  • Join an EXCEPTIONAL TEAM at Morgantown Health & Rehab! Great Opportunity for Career Growth! Apply Today! Summary: The Scheduler is primarily responsible for scheduling nursing staff and other elements...
  • 12 Days Ago

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0 Contact Center Scheduler jobs found in Morgantown, WV area

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Anesthesiologist $500K+, $100K sign-on + $25K QI. No OB. Flexible schedule. Morgantown.
  • Wright Media
  • Morgantown, WV
  • As one of the fastest-growing providers of anesthesia services in the United States, NorthStar Anesthesia delivers excep...
  • 3/28/2024 12:00:00 AM

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(Hybrid) Office Administrator - WV Clinical & Translational Science Institute
  • West Virginia University
  • Morgantown, WV
  • Description The West Virginia Clinical & Translational Science Institute (WVCTSI) at West Virginia University is current...
  • 3/28/2024 12:00:00 AM

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Drive with Lyft - Earn on Your Own Schedule
  • Lyft
  • Morgantown, WV
  • Earn $2,000 in Morgantown when you give 170 rides in 30 days. New drivers only. Terms apply. What is Lyft? Lyft is a fle...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Morgantown, WV
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Fairmont, WV
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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Pharmacy Business Coord
  • West Virginia University Health System
  • Morgantown, WV
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the...
  • 3/26/2024 12:00:00 AM

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Receptionist
  • Encompass Health
  • Morgantown, WV
  • Per diem status The Receptionist maintains internal and external communications of hospital and community through the op...
  • 3/26/2024 12:00:00 AM

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FT Project Support Administrative Assistant - Work From Home>
  • FEFA
  • Morgantown, WV
  • [Office Assistant / Fully Remote] - Anywhere in U.S. / Competitive salary / Medical benefits / PTO - As a Project Suppor...
  • 3/24/2024 12:00:00 AM

Morgantown is a city in and the county seat of Monongalia County, West Virginia, United States, situated along the banks of the Monongahela River. It is known as the home of West Virginia University and the Morgantown Personal Rapid Transit (PRT) system. With a permanent population of 31,073 per the 2015 U.S. Census estimates, Morgantown is the largest city in North-Central West Virginia. The Morgantown metropolitan area has a population of 138,176. Morgantown is located 75 miles (121 km) south of Pittsburgh, Pennsylvania, 208 mi (335 km) north-northwest of Washington, D.C., 81 mi (130 km) eas...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$45,278 to $63,119
Morgantown, West Virginia area prices
were up 1.2% from a year ago