Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Schedules Available: Full Time
Duties/Responsibilities:
Schedule CNAs, LPNs and RN supervision
obtain coverage for call outs, etc
daily review of time sheets to ensure completeness
weekly review of time sheets in preparation for payroll
prepare documentation for human resources changes for nursing staff
Requirements/Qualifications:
workable knowledge of MS office and payroll/time card systems
ability to work under stress when needed
Clear All
0 Contact Center Scheduler jobs found in Nassau, NY area