Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
We respect and value each employee, will know you by name, and will give you the stable home you need to keep growing as a healthcare professional. If you’re looking to make a difference in a local community and passionate about delivering exceptional patient outcomes, you might belong at Orthopedic Partners. We help motivated healthcare professionals keep their inspiration and enthusiasm for their career so they can grow professionally at a clinic they call home.
Full Time, Monday – Friday, scheduling patient appointments with providers at our Orthopedic Practice.
Extensive knowledge of health insurances, appointment scheduling, practice
management, & E.M.R systems is required. Will train the right candidate.
Excellent, Customer Service is a must!
email resume to: clinicalresumes@orthopartners.com
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