Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Contact Center Lead Manager (Patient Care Navigator)
Compensation:
Position Overview: We are seeking a highly skilled and experienced Contact Center Lead Manager to oversee our call center operations for intake calls. The ideal candidate will have extensive knowledge and experience in managing personal injury intake processes within a call center environment. The Contact Center Lead Manager will be responsible for supervising a team of Junior Care Navigators, ensuring efficient handling of patient inquiries, and maintaining high standards of customer service. Additionally, the Contact Center Lead Manager will be tasked with data entry, performance measurement, and process improvement initiatives to enhance team productivity and service quality.
Key Responsibilities:
Qualifications:
Join Our Team: If you are a dynamic leader with a passion for delivering exceptional patient care and driving operational excellence, we invite you to apply for the Care Navigator Lead position. Join our team and play a key role in guiding patients through their healthcare journey while ensuring the highest standards of service quality and efficiency.
Job Type: Full-time
Salary: $75,000.00 - $85,000.00 per year
Expected hours: 40 per week
Schedule:
Ability to Relocate:
Los Angeles, CA (Must be located in or around LA area)
Work Location:
Remote with some in person team meetings
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Schedule:
Application Question(s):
Ability to Relocate:
Work Location: In person
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0 Contact Center Scheduler jobs found in Pasadena, CA area