Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Job Title: Manufacturing Scheduler (Oracle Primavera P6 Environment; Techology Experience NOT REQUIRE)
Location: Pascagoula, MS
Type: FTE
Schedulers are responsible for the creation and maintenance of specific project and program schedules. Responsibilities include assistance with schedule definition, baseline schedule development, schedule maintenance, drafting schedules to support proposals, replanning efforts, reporting, and general support of the program and execution teams throughout the program lifecycle.
An understanding of EVMS principles and integration of KPIs into the scheduling process is desired. The role will need to understand general project and work breakdown structure and coordinate the flow of work and materials based on contractual requirements using the input of functional team leaders (supply chain, engineering, program management, production).
The resource is expected to understand scheduling best practices and identify and resolve potential scheduling that may occur and affect the success of the project/program. The role will need to understand the general project lifecycle and structure, the roles and interactions across different stakeholder disciplines and divisions and have a clear awareness of contractual requirements and scope definition.
Responsibilities
Other duties may be assigned, including special projects.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Language Ability:
Math Ability:
Reasoning Ability:
Computer Skills:
Required:
Additional experience with any of the following software is a plus:
About the Company:
Trident Maritime Systems
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