Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Job Title : Call Center Representative
Pay Rate : $20.00 Per Hour
Location : Johnston RI, 02919 - HYBRID schedule following training
Duration : 6 months - temp to hire - hire is based on performance
Summary :
This department handles incoming calls in regards to Education finance loans, this contract will be throughout the peak processing time period for this dept.
The contractor will be responsible to take incoming calls on application status, technical calls in regards to the application itself, and electronic signatures.
The contractor will also be responsible for promoting and proceeding with over the phone applications.
This position will require someone who can problem solve, troubleshoot, and think through a problem.
Selected contractors will be responsible for providing a differentiated experience on a variety of incoming calls related to education financing for college-bound students and graduates looking to refinance their education debt.
These detail oriented salespersons will be required to exceed sales goals, multitask and prioritize their daily workload while staying on the lookout for new business.
1-2 weeks of full training at 8 : 30-5 full onsite.
Schedule with be between 10am-7 : 30pm M-F an will be hybrid after training.
Required Skills :
Customer Service Experience
Ability to use Outlook email
Financial, Student Loan, Mortgage, or Banking is a plus.
Previous Sales or Call Center experience is also a plus.
This position is within a call center with call volume between 50-70 calls per day.
Candidates must have excellent communication skills and be able to work in a fast paced environment.
Other characteristics include :
Desire to meet and exceed sales objectives / goals
Ability to articulate what we have to offer our existing or potential customers
Confidence and conviction in our product to advise clients on financial resolutions to meet their needs
Positive attitude and high energy level *A "Can-do Attitude " and has the ability to think "Outside the Box ".
Team player; able to work with minimal supervision
Last updated : 2024-02-24
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