Contact Center Scheduler jobs in Providence, RI

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Contact center
  • Veterans Sourcing Group
  • Johnston, RI FULL_TIME
  • Job Title : Call Center Representative

    Pay Rate : $20.00 Per Hour

    Location : Johnston RI, 02919 - HYBRID schedule following training

    Duration : 6 months - temp to hire - hire is based on performance

    Summary :

    This department handles incoming calls in regards to Education finance loans, this contract will be throughout the peak processing time period for this dept.

    The contractor will be responsible to take incoming calls on application status, technical calls in regards to the application itself, and electronic signatures.

    The contractor will also be responsible for promoting and proceeding with over the phone applications.

    This position will require someone who can problem solve, troubleshoot, and think through a problem.

    Selected contractors will be responsible for providing a differentiated experience on a variety of incoming calls related to education financing for college-bound students and graduates looking to refinance their education debt.

    These detail oriented salespersons will be required to exceed sales goals, multitask and prioritize their daily workload while staying on the lookout for new business.

    1-2 weeks of full training at 8 : 30-5 full onsite.

    Schedule with be between 10am-7 : 30pm M-F an will be hybrid after training.

    Required Skills :

    Customer Service Experience

    Ability to use Outlook email

    Financial, Student Loan, Mortgage, or Banking is a plus.

    Previous Sales or Call Center experience is also a plus.

    This position is within a call center with call volume between 50-70 calls per day.

    Candidates must have excellent communication skills and be able to work in a fast paced environment.

    Other characteristics include :

    Desire to meet and exceed sales objectives / goals

    Ability to articulate what we have to offer our existing or potential customers

    Confidence and conviction in our product to advise clients on financial resolutions to meet their needs

    Positive attitude and high energy level *A "Can-do Attitude " and has the ability to think "Outside the Box ".

    Team player; able to work with minimal supervision

    Last updated : 2024-02-24

  • 1 Month Ago

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Contact center
  • C&L Group
  • Johnston, RI FULL_TIME
  • Job Title : Call Center Representative Pay Rate : $20.00 Per Hour Location : Johnston RI, 02919 - HYBRID schedule following training Duration : 6 months - temp to hire - hire is based on performance S...
  • 1 Month Ago

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Contact center
  • Axelon Services Corporation
  • Johnston, RI FULL_TIME
  • Job Title : Contact Center - Education Finance (Hybrid) Location : Johnston, RI Hours : 10 AM - 7 : 30 PM Pay : 20 / hr Job Description : This department handles incoming calls in regards to Education...
  • 1 Month Ago

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Contact center
  • Careerbuilder-US
  • Johnston, RI FULL_TIME
  • Description : This department handles incoming calls in regards to Education finance loans, this contract will be throughout the peak processing time period for this dept. The contractor will be respo...
  • 1 Month Ago

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Supervisor Quality Contact Center-Enterprise
  • Rhode Island Blood Center
  • Providence, RI FULL_TIME
  • Overview In 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products. Today, the Rhode B...
  • 19 Days Ago

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Apheresis Contact Center Manager, Enterprise
  • Rhode Island Blood Center
  • Providence, RI FULL_TIME
  • Overview In 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products. Today, the Rhode B...
  • 21 Days Ago

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0 Contact Center Scheduler jobs found in Providence, RI area

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Merchandiser Support Monday to Friday Schedule
  • Imperialdist
  • Brockton, MA
  • ** Merchandiser Support Monday to Friday Schedule** **Job Category****:** SALES **Requisition Number****:** SERVI02148 S...
  • 3/28/2024 12:00:00 AM

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Drive with Lyft - Earn on Your Own Schedule
  • Lyft
  • Worcester, MA
  • Earn $2,000 in Worcester when you give 170 rides in 30 days. New drivers only. Terms apply. What is Lyft? Lyft is a flex...
  • 3/28/2024 12:00:00 AM

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Drive with Lyft - Earn on Your Own Schedule
  • Lyft
  • Providence, RI
  • Earn $2,000 in Providence when you give 170 rides in 30 days. New drivers only. Terms apply. What is Lyft? Lyft is a fle...
  • 3/26/2024 12:00:00 AM

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Financial Analyst - (Hybrid Schedule)
  • Serco North America
  • Newport, RI
  • Position Description : Serco is seeking a Financial Analyst to handle full lifecycle program finances for our Software I...
  • 3/26/2024 12:00:00 AM

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Physical Therapist - Flexible Scheduling
  • Hartford Healthcare
  • Norwich, CT
  • Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Work where every moment matters...
  • 3/26/2024 12:00:00 AM

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Drive with Lyft - Earn on Your Own Schedule
  • Lyft
  • Norwich, CT
  • Earn a $400 bonus in Norwich when you give 80 rides during your first 30 days. New drivers only. Terms apply. What is Ly...
  • 3/26/2024 12:00:00 AM

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Scheduler/Registrar
  • Yale New Haven Health
  • Westerly, RI
  • Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mi...
  • 3/25/2024 12:00:00 AM

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Scheduler/Radiology
  • Milford Regional Medical Center
  • Milford, MA
  • About Us: Milford Regional Medical Center is a full-service, community and regional teaching hospital located in Milford...
  • 3/24/2024 12:00:00 AM

The Providence city limits enclose a small geographical region with a total area of 20.5 square miles (53 km2); 18.5 square miles (48 km2) of it is land and the remaining 2.1 square miles (5.4 km2) is water (roughly 10%). Providence is located at the head of Narragansett Bay, with the Providence River running into the bay through the center of the city, formed by the confluence of the Moshassuck and Woonasquatucket Rivers. The Waterplace Park amphitheater and riverwalks line the river's banks through downtown. Providence is one of many cities claimed to be founded on seven hills like Rome. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$48,700 to $67,890
Providence, Rhode Island area prices
were up 1.6% from a year ago