Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Hours: Monday - Friday, 8am - 5pm. No weekends and holidays.
$500 signing bonus
Location: 1701 Grandstand, San Antonio TX 78238
Why is HealthTexas Different?
HealthTexas is a physician-owned organization where our primary care doctors are actively working and making a difference in the lives of patients. Are associates serve the healthcare needs of our communities by delivering the HealthTexas Experience; Quality and Compassionate Care, with Outstanding Service. Every Patient. Every Time. We are in the business of improving the quality of lives. Our associates foster a spirit of community with respect for the individual and we strive to be good stewards of resources. Does this sound like you? Work among peers who have the drive, dedication, and loyalty to make a difference in the lives of others.
Why You'll Love Working at HealthTexas
HealthTexas offers both the stability of 27 years and the innovation to adapt to today's needs. We offer learning opportunities and career growth that keep you current with today's movement. We offer free medical benefits for associates, paid time off, and an atmosphere where your efforts are rewarded. Apply today!
Our benefits for full-time employees
Position summary:
The Contact Center Agent is responsible for providing excellent customer service to patients, clinics and associates including assistance with scheduling and registration in a fast-paced inbound call center environment.
Responsibilities:
Qualifications:
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0 Contact Center Scheduler jobs found in San Antonio, TX area