Contact Center Scheduler jobs in Shreveport, LA

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Customer Contact Center Rep
  • Farmers Bank & Trust
  • Texarkana, TX FULL_TIME
  • Customer Contact Center Rep

    At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of “call centers” leave customers wishing they didn’t have to call. We strive to be different!

    Responsibilities/Duties
    Would you find it fun and challenging to:
    • Be the first point of contact for our customers who call in, sometimes with only questions, but many times with account problems;
    • Help customers find the answers they need while protecting them from giving out information to other people who would misuse it;
    • Pay attention to the details that the customers give you, and ask questions if you need to verify further, to make sure each caller is who they say they are and that their request is legitimate;
    • When you are not able to help a caller, find the person in the Bank who can;
    • Build relationships with your phone customers so you can help them figure out which products and services will help them the most;
    • Having growth and advancement opportunities; and
    • On those days when you have callers who may be a bit testy, creatively figuring out ways to make their day!
    Required Qualifications
    • High School diploma or GED
    • At least 12 months of experience in customer service or banking
    • Great communication skills
    • Must put HEART into everything you do!
      • H – Honor
      • E – Excellence
      • A – Adaptability
      • R – Respect
      • T – Teamwork
    We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

    If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodation@MyFarmers.bank and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
  • 22 Days Ago

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Customer Contact Center Rep
  • Farmers Bank & Trust
  • Magnolia, AR FULL_TIME
  • Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
  • 1 Day Ago

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Contact center representative
  • GDIT
  • Bossier, LA FULL_TIME
  • Job Description : Join us to help your fellow citizens in need. GDIT has opportunities available for compassionate and caring people to support individuals and families during times of crisis at our N...
  • 1 Day Ago

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Customer Contact Center Rep. PT
  • Farmers Bank & Trust
  • Magnolia, AR FULL_TIME
  • Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
  • 8 Days Ago

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Scheduler
  • Elite Health Solutions
  • Shreveport, LA FULL_TIME
  • Job Duties : Schedule appointments and procedures for the clinic. Coordinate with medical staff, patients, and other departments to ensure smooth scheduling and efficient use of resources. Use phone s...
  • 4 Days Ago

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First Contact Physiotherapist
  • Fiber Staffing Allied
  • Springhill, LA FULL_TIME
  • Fiber Staffing Allied is seeking a travel Outpatient Physical Therapist for a travel job in Springhill, Louisiana. Job Description & Requirements ~ Specialty: Physical Therapist ~ Discipline: Therapy ...
  • 4 Days Ago

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0 Contact Center Scheduler jobs found in Shreveport, LA area

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Shreveport, LA
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Bossier City, LA
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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Emergency Medicine Physician Needed, Flexible Schedule
  • The Curare Group
  • Shreveport, LA
  • EM Physicians needed in NE Texas. This is a 312-bed acute-care hospital serving the Texarkana area. Established in 1916 ...
  • 3/26/2024 12:00:00 AM

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Office Assistant
  • We Care Sitting Services LLC
  • Shreveport, LA
  • Job Description Job Description Benefits: Dental insurance Health insurance Paid time off Vision insurance Job Summary W...
  • 3/26/2024 12:00:00 AM

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Office Assistant
  • We Care Sitting Services LLC
  • Shreveport, LA
  • Job Description Job Description Job Summary We Care Sitting Services, LLC is seeking a motivated and outgoing Office Ass...
  • 3/25/2024 12:00:00 AM

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Executive Assistant
  • Career Adventures
  • Shreveport, LA
  • Job Description Job Description Career Adventures is seeking an Executive Assistant to join a prestigious company! You w...
  • 3/25/2024 12:00:00 AM

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Appointment Setter Sales Rep
  • Globe Life Family Heritage Division
  • Shreveport, LA
  • Job Description Job Description The Jordan Agency is looking for a dedicated Appointment Setter and Sales Representative...
  • 3/25/2024 12:00:00 AM

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Administrative Assistant Coordinator
  • Career Adventures
  • Shreveport, LA
  • Job Description Job Description We are seeking an Administrative Assistant Coordinator to join our team! You will perfor...
  • 3/24/2024 12:00:00 AM

Shreveport is located in Northwest Louisiana. It is the center of the Ark-La-Tex region where Arkansas, Louisiana, and Texas meet. It is also part of the I-20 Cyber Corridor linking the tech-centered Dallas-Fort Worth, Shreveport-Bossier, Greater Monroe, and Greater Atlanta metropolitan areas together. The city of Shreveport is 188 miles from Dallas, 98 miles from Tyler, and 41 miles from Marshall, Texas; 215 miles from Little Rock and 73 miles from Texarkana, Arkansas; and 250 miles from the state capital of Baton Rouge, 99 miles from Monroe, 69 miles from Ruston, and 30 miles from Minden, Lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$42,522 to $59,277
Shreveport, Louisiana area prices
were up 1.2% from a year ago