Contact Center Scheduler jobs in Springfield, MA
Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler jobs
Scheduler
- Elaine Center at Hadley
-
Hadley, MA
FULL_TIME
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POSITION SUMMARY: Assist the Senior Scheduling Coordinator/Manager to maintain a professional environment to internal and external customers through correlation of customer needs, internal supervisor and continuous communications to internal staff, customers and Manager. RESPONSIBILITIES/ACCOUNTABILITIES: 1. Receive calls from nursing center managers or designees and assists in filling requests for centers staffing needs. Prioritize requests based on urgency. Take messages and provide information promptly, courteously and accurately in accordance with established policies and procedures. 2. Accurately records field per diem employee availability and coordinates employee availability with staffing requests. 3. Utilizes primarily per diem staff to fill shifts. Proceed with affiliate vendors staffing requests. With the agreement of the requesting center, contracts with per diem and affiliate vendor's staff. 4. Keep communication open with facilities to maintain good customer service (ie. Attaining updated needs, status of needs, ect). 5. Notifies the client if the employee is not available as originally scheduled, or if the request cannot be filled. Work with the client to make alternate arrangements. 6. Maintains database of personnel's current name, address, telephone number, job title, work status, normally assigned work area and other pertinent information. Keeps list of on-call and alternate personnel current. 7. Monitors supplemental staff performance and notifies manager or designee accordingly. 8. Participates in on-call coordination to include but not be limited to receiving and entering data and acting as back-up to on-call. 9. Assists with projects as needed. 10. Visit centers as applicable to maintain customer relations. 11. Perform other related duties as requested. 12. Puts Customer Service First: Ensures that customers and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights. 13. Performs other duties as requested.
SSS1
Qualifications: SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS: 1. Experience with staffing preferred.2. High school diploma.3. This position requires that the employee is able to read, write, speak and understand the spoken English language to ensure the safety and wellbeing of our patients and visitors at the work site when responding to their medical and physical needs.4. Must provide verification of TST (tuberculin skin test) as required by state law and in accordance with Company policy. TSTs will be administered at the work site if required. 5.To protect the health and safety of our patients, residents, employees, family members, and the communities we serve, Genesis has implemented a universal COVID-19 vaccination requirement for employees, care partners and onsite vendors.
Position Type: Full Time
Requisition Number: 432531
Pay Target:
High School Degree Required - 9 Days Ago
Contact Center Representative
- UMassFive College Federal Credit Union
-
Hadley, MA
FULL_TIME
- Position Summary: It is the responsibility of the Contact Center Representative to perform a wide variety of duties to support our members with their financial needs. The primary daily duties of the C...
- 1 Month Ago
Contact Center Agent I
- Greenfield Savings Bank
-
Greenfield, MA
FULL_TIME
- Position Title: Contact Center Agent Summary: The Contact Center Agent is responsible for providing unparalleled service to customers via electronic communication channels. This includes but is not li...
- 1 Month Ago
Scheduler - Healthcare
- Westfield Center MA
-
Westfield, MA
FULL_TIME
- Westfield Center is looking for a Scheduler/ Central Supply to join its team full time. Responsibilities will include managing the schedule for the center along with managing out central supply dept. ...
- 10 Days Ago
Scheduler-Staffing Services
- Elaine Center at Hadley
-
Hadley, MA
FULL_TIME
- POSITION SUMMARY: Assist the Senior Scheduling Coordinator/Manager to maintain a professional environment to internal and external customers through correlation of customer needs, internal supervisor ...
- 11 Days Ago
Call Center Logistics/Scheduler (Andover, MA.)
- Total Aerospace Services
-
Springfield, MA
FULL_TIME
- Do you want to be a part of a team of aviation innovators who are helping change the industry landscape? Our client is the world’s leader in portable ex-vivo perfusion and assessment of donor organs f...
- 13 Days Ago
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0 Contact Center Scheduler jobs found in Springfield, MA area
Master Scheduler
- Franklin
-
Torrington, CT
- Franklin Products, Inc. is a leading manufacturer of commercial aircraft interior components. Since 1988, Franklin Produ...
- 4/23/2024 12:00:00 AM
Scheduler
- Guardian Angel Senior Services
-
Windsor, MA
- Job Description Job Description Guardian Angel Senior Services is looking for a full-time Scheduler for our Pittsfield, ...
- 4/23/2024 12:00:00 AM
Receptionist Scheduler - Radiology
- Hartford HealthCare
-
Willimantic, CT
- Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Monday through Friday, Day Shif...
- 4/23/2024 12:00:00 AM
Nursing Scheduler
- Athena Health Care Systems
-
Middletown, CT
- We are hiring a Nursing Scheduler to join our dynamic care team at Wadsworth Glen in Middletown! Working with our team a...
- 4/22/2024 12:00:00 AM
Scheduling Team Leader
- Northampton Business Directory
-
Northampton, MA
- Service Team Leader (Customer Service/Office Manager)WellingboroughHybrid Working 3 Days Office & 2 Home Working Monday ...
- 4/22/2024 12:00:00 AM
Scheduling Coordinator (Remote)
- Feyer&Associates
-
Springfield, MA
- We are currently seeking enthusiastic individuals to join our team as Remote Scheduling Coordinators. This is a unique o...
- 4/21/2024 12:00:00 AM
Physical Therapist - Flexible Scheduling
- Hiring Now!
-
Enfield, CT
- Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Shifts vary from 7am to 7pm Mon...
- 4/21/2024 12:00:00 AM
Master Scheduler
- Franklin
-
Torrington, CT
- Franklin Products, Inc. is a leading manufacturer of commercial aircraft interior components.Since 1988, Franklin Produc...
- 4/20/2024 12:00:00 AM
About Springfield, Massachusetts
Springfield is located at 42°6′45″N 72°32′51″W / 42.11250°N 72.54750°W / 42.11250; -72.54750 (42.112411, −72.547455). According to the United States Census Bureau, the city has a total area of 33.1 square miles (85.7 km2), of which 31.9 square miles (82.5 km2) are land and 1.2 square miles (3.1 km2), or 3.65%, are water. Once nicknamed "The City in a Forest," Springfield features over 4.0 square miles (10.4 km2) of urban parkland, 12% of its total land area.
Located in the fertile Connecticut River Valley, surrounded by mountains, bluffs, and rolling hills in all cardinal directions, Spring...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$48,385 to $67,442
Springfield, Massachusetts area prices
were up 1.6% from a year ago
were up 1.6% from a year ago