Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Valley Rehabilitation & Nursing Center is looking to hire a full-time experienced Scheduler to help with Scheduling, Orientation, and Assisting the current HR director with various projects. The optimal candidate should have minimal experience as a scheduler specifically in the Nursing Home Field. Must have good at multi-tasking and be a team player.
Qualifications of Scheduler:
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Job Type: Full-time