Contact Center Scheduler, Sr. jobs in Brownsville, TX

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Scheduler, Sr. jobs

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Front Desk Scheduler
  • Pinnacle Clinical Research, LLC
  • Brownsville, TX FULL_TIME
  • Come join our team and make a difference as we blaze the way into the future of liver medicine. Pinnacle Clinical Research is dedicated to conducting cutting-edge research with a special focus on fatty liver disease (non-alcoholic). We pride ourselves on conducting high quality research as a complement to the medical care that our volunteers receive from their routine care center. Be a part of the discovery!
    Summary: Responsible for completing a wide range of administrative and office support activities for the department and the directors to facilitate the efficient operation of the organization by performing the following duties.
    Duties and Responsibilities:
    • Answers, screens, and transfers inbound phone calls
    • Receives and directs visitors and clients
    • Responsible for general clerical duties which includes photocopying, faxing, and mailing
    • Maintains the electronic and hard copy filing system
    • Retrieves documents from filing system
    • Oversees requests for information and data
    • Resolves administrative problems and inquiries
    • Prepares work/school excuse documents
    • Prepares and modifies documents which include correspondence, reports, drafts, memos, and emails/Team’s messages
    • Schedules and coordinates meetings, appointments, and conference room availability
    • Maintains office supply inventory
    • Coordinates maintenance of office equipment
    • Call the patient to confirm next day’s appointments or procedures as needed.
    • Schedules procedure visits
    • Reviews visit schedules to ensure room and resource availability
    • Follows HIPAA guidelines as outlined by company policies and government agencies
    • Orders office supplies for the office
    Education/Experience:
    • High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience. Medical office administration and clinical research experience is preferred.
    Certificates and Licenses:
    • Valid driver's license and personal auto insurance
    Knowledge, Skills, and Other Abilities:
    • Fluency in Spanish, preferred
    • Excellent written and oral communication skills
    • Organizational skills
    • Project management skills
    • Ability to show initiative
    • Ability to maintain a cheerful outlook
    • Knowledge of Microsoft Office Suite including Microsoft Outlook
    • Ability to pay attention to details
    • Ability to multi-task
    • Ability to prioritize work
    • Ability to maintain confidentiality
    • Ability to be a team player
    • Problem solving skills
    • People skills including possessing a positive, friendly, and professional demeanor
    • Ability to be flexible with changing priorities
    • Ability to communicate in a diplomatic and professional manner
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
    • Ability to draft routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    Work Environment and Physical demands:
    The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Work is performed in an office/laboratory and/or a clinical environment.
    • Exposure to biological fluids and/or bloodborne pathogens.
    • Personal protective equipment required such as protective eyewear, garments, and gloves.
    • Occasional travel may be required domestic and/or international.
    • Ability to work in an upright and/or stationary position for 6-10 hours per day.
    • Frequent mobility required.
    • Occasionally squatting, kneeling, or bending.
    • Light to moderate lifting and carrying (or otherwise moves) objects including medical equipment with a maximum lift of 20-50 lbs.
    Perks of working at Pinnacle Clinical Research:
    • 401k
    • Medical, dental, vision, long term disability, short term disability, FSA, and life insurance
    • 3 weeks of paid time off
    • Twelve paid company holidays
    • Scrub voucher (specific positions apply)
    • And more!
    Pinnacle Clinical Research is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, disability, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
  • 9 Days Ago
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Area Lead Planner/Scheduler
  • Bechtel
  • Brownsville, TX FULL_TIME
  • Requisition ID: 275659 Relocation Authorized: National - Single Telework Type: Full-Time Office/Project Work Location: Brownsville, TX Since 1898, we have helped customers complete more than 25,000 pr...
  • 21 Days Ago
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Customer Service Representative/Scheduler
  • Atlas Insurance Group
  • Brownsville, TX FULL_TIME,PART_TIME
  • Position: Customer Service Representative Location: Brownsville, TX Reports to: Senior Customer Service ManagerJob Requirements: High school diploma or equivalent. At least two years of experience in ...
  • 28 Days Ago
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Valley Regional Medical Center PCT
  • Valley Regional Medical Center
  • Brownsville, TX FULL_TIME
  • Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Valley Regional Medical Center PCT opening with Valley Regional Medical Center...
  • 2 Months Ago
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Valley Regional Medical Center PCT-PRN ONLY
  • Valley Regional Medical Center
  • Brownsville, TX FULL_TIME
  • Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Valley Regional Medical Center PCT-PRN opening with Valley Regional Medical Ce...
  • 1 Month Ago
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Customer Service / Front Desk SR
  • TruFit Athletic Clubs
  • Brownsville, TX FULL_TIME
  • DescriptionTruFit Athletic Clubs is a purpose-driven organization. Our purpose is quite simple, Building A More Powerful You! That You represents every Teammate, every member and every community we se...
  • 15 Days Ago
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0 Contact Center Scheduler, Sr. jobs found in Brownsville, TX area

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Dental Hygienist - choose your own schedule
  • GoTu
  • Brownsville, TX
  • Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 4/17/2024 12:00:00 AM
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Dental Hygienist - choose your own schedule
  • GoTu
  • Harlingen, TX
  • Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 4/15/2024 12:00:00 AM
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Dental Hygienist - choose your own schedule
  • GoTu
  • Weslaco, TX
  • Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 4/15/2024 12:00:00 AM
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RDH (Registered Dental Hygienist)- Make your Own Schedule and Choose Your Pay
  • GoTu
  • Brownsville, TX
  • Pay Range: $45-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 4/15/2024 12:00:00 AM
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Dental Hygienist - choose your own schedule
  • GoTu
  • Brownsville, TX
  • Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 4/14/2024 12:00:00 AM
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CDL-A Lease Purchase Driver - Set Your Own Schedule + 99% No-Touch
  • Panther Premium Logistics
  • Brownsville, TX
  • Panther Premium Logistics is Now Hiring CDL-A Lease Purchase Drivers! Set Your Own Schedule - 99% No-Touch Freight - Wee...
  • 4/14/2024 12:00:00 AM
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RDH (Registered Dental Hygienist)- Make your Own Schedule and Choose Your Pay
  • GoTu
  • Brownsville, TX
  • Pay Range: $45-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 4/14/2024 12:00:00 AM
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CDL-A Lease Purchase Driver - Set Your Own Schedule + 99% No-Touch
  • Panther Premium Logistics
  • Weslaco, TX
  • Panther Premium Logistics is Now Hiring CDL-A Lease Purchase Drivers! Set Your Own Schedule - 99% No-Touch Freight - Wee...
  • 4/14/2024 12:00:00 AM
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About Brownsville, Texas

Brownsville is one of the southernmost cities in the contiguous United States; only a handful of municipalities in Florida's Miami-Dade and Monroe counties (plus Everglades City in Collier County) are located farther south than Brownsville. The city has a total area of 84.867 square miles (219.805 km2), of which 81.528 square miles (211.157 km2) of it is land and 3.339 square miles (8.648 km2) is water, according to the United States Census Bureau of 2017. The city is situated at the intersection of different climates (subtropical, Chihuahuan Desert, Gulf Coast plain, and Great Plains); this p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$48,175 to $66,150
Brownsville, Texas area prices
were up 1.2% from a year ago
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What does a Contact Center Scheduler, Sr. do?

Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
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