Contact Center Scheduler, Sr. jobs in Clarksville, TN

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Scheduler, Sr. jobs

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Project scheduler
  • Apexon
  • Clarksville, TN FULL_TIME

  • Job Details

    Duties and Responsibilities:
    Must be local to Nashville, TN and ability to come to the office as requested/needed on a weekly basis.
    Expert knowledge of Microsoft Project Standard AND Professional (no need for training of any functionalities, this is a must.)
    Abilities to manage 30 project work plans on a weekly basis across multiple agencies/projects.
    Consulting with project managers and technical experts to set up assignments, tasks, and subtasks.
    Developing, implementing, and maintaining an effective scheduling management system.
    Coordinating project timelines with internal departments and external stakeholders.
    Monitoring project timelines and deadlines.
    Identifying potential project schedule delays and facilitating intervention in a timely manner.
    Evaluating performance and preparing project progress reports.
    Accommodating updates and changes to project schedules.
    Recommending actions to keep projects within budget and completed on time.
    Keeping stakeholders informed of project timelines and deadlines.
    Documenting project scheduling processes and maintaining records.
    Ability to train/conduct office hours for other PMO Analysts on Microsoft Project and TN Project Standards.
    Ability to submit project schedule data to appropriate stakeholder applications and teams.
    Knowledge & Skill Requirements:
    Advanced proficiency in Microsoft Project standard and professional.
    Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint, Project, and Visio).
    Strong collaboration and customer service skills.
    Advanced ability to evaluate project progress and facilitate interventions.
    Ability to work in a high-paced fast environment with multiple project teams.
    Understanding of the Systems Development Lifecycle (SDLC) including Waterfall and Agile Methodologies.
    Excellent organization, prioritization, planning, and general administration skills.
    Attention to detail and ability to handle multiple tasks in parallel.
    Desire to be proactive and create a positive experience for others.
    Excellent computer skills, especially typing.
    Strong ability to communicate effectively, both verbally and in writing.
    Ability to work well independently and as part of a team.
    Knowledge of project tools such as JIRA and Jama preferred but not required.
    Minimum Qualifications:
    Prior relevant experience of at least two years with large organizations with multiple projects and teams.
    A minimum of two years' experience as a project scheduler in a related industry.
    Bachelor degree preferred, Associate degree will be considered.
  • 14 Days Ago
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Project Scheduler
  • Arcadis
  • Clarksville, TN FULL_TIME
  • ROLE - PROJECT SCHEDULER LOCATION - CLARKSVILLE, TN Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are mo...
  • 8 Days Ago
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Maintenance Scheduler
  • Novelis Guthrie Manufacturing Facility
  • Guthrie, KY FULL_TIME
  • Position Overview Novelis recycling in Guthrie, KY, is currently seeking a Maintenance Scheduler to join our team. The successful candidate will be responsible for coordinating and scheduling maintena...
  • 26 Days Ago
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Remote Travel Scheduler
  • Feyer&Associates
  • Atwood, TN FULL_TIME
  • Job Description:Position Type: RemoteAge Requirement: 18 years or olderEligibility: Must be authorized to work in the USA, Australia, Mexico, or ColombiaExperience: No prior experience required; compr...
  • 1 Day Ago
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Home Care Scheduler
  • AdvanceCare Health Services, LLC
  • Clarksville, TN FULL_TIME
  • AdvanceCare Health Services is seeking a Scheduling Coordinator with Caregiving experience to assist in our Home Care department. We are looking for an independent, self-motivated individual who posse...
  • 2 Days Ago
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Front Desk Receptionist/Scheduler
  • Fletcher Dental
  • Paris, TN FULL_TIME
  • Front Desk Receptionist We are seeking an experienced front desk receptionist. The ideal candidate is friendly, a team player, and exceptional at multi-tasking. This is a full-time position Monday -Th...
  • 24 Days Ago
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0 Contact Center Scheduler, Sr. jobs found in Clarksville, TN area

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Maintenance Scheduler
  • Novelis
  • Guthrie, KY
  • Novelis recycling in Guthrie, KY, is currently seeking a Maintenance Scheduler to join our team. The successful candidat...
  • 4/18/2024 12:00:00 AM
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Project Scheduler
  • IDR, Inc.
  • Nashville, TN
  • Responsibilities for the Project Scheduler: Collaborate with project managers and technical experts to establish assignm...
  • 4/18/2024 12:00:00 AM
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Maintenance Scheduler
  • Novelis Guthrie Manufacturing Facility
  • Guthrie, KY
  • Position Overview: Company Overview Novelis is one of the world leaders in aluminum recycling and rolling and a leading ...
  • 4/17/2024 12:00:00 AM
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Caregiver - Flexible Schedule
  • Addus
  • Goodlettsville, TN
  • **Job Details** **Caregiver - Flexible Schedule** **Requisition #:** 2900_HCA_Goodlettsville3 **Location:** Goodlettsvil...
  • 4/17/2024 12:00:00 AM
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Senior Scheduler
  • Hamilton Mayer International
  • Nashville, TN
  • Role: Senior Scheduler Location: Nashville, TN Salary: $165k basic + Attractive Benefits Calling all Primavera P6 Expert...
  • 4/16/2024 12:00:00 AM
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Project Scheduler
  • Idr Inc.
  • Nashville, TN
  • Responsibilities for the Project Scheduler: Collaborate with project managers and technical experts to establish assignm...
  • 4/16/2024 12:00:00 AM
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Senior Scheduler
  • Hamilton Mayer International
  • Nashville, TN
  • Role: Senior Scheduler Location: Nashville, TN Salary: $165k basic + Attractive Benefits Calling all Primavera P6 Expert...
  • 4/14/2024 12:00:00 AM
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Project Scheduler (Water / Wastewater)
  • Clark Construction Group, LLC
  • Nashville, TN
  • The Project Scheduler will lead the planning & scheduling efforts on multiple high impact projects. This role will also ...
  • 4/14/2024 12:00:00 AM
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About Clarksville, Tennessee

Clarksville is the county seat of Montgomery County, Tennessee, United States. It is the fifth-largest city in the state behind Nashville, Memphis, Knoxville, and Chattanooga. The city had a population of 132,929 at the 2010 census, and an estimated population of 153,205 in 2017. It is the principal central city of the Clarksville, TN–KY metropolitan statistical area, which consists of Montgomery and Stewart Counties in Tennessee, and Christian and Trigg Counties in Kentucky. The city was founded in 1785 and incorporated in 1807, and named for General George Rogers Clark, frontier fighter and ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$50,466 to $69,296
Clarksville, Tennessee area prices
were up 1.3% from a year ago
View detail

What does a Contact Center Scheduler, Sr. do?

Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020
Contact Center Scheduler, Sr. in New Britain, CT
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November 28, 2019