Contact Center Scheduler, Sr. jobs in Concord, NH
Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler, Sr. jobs
Contact Center Manager
- One Credit Union
-
Springfield, VT
FULL_TIME
-
The Contact Center Manager is directly responsible for the Contact Center (CC) activity, ensuring that organization, financial, operational, service and growth goals and plans are met. Serve as a leader and role model to the CC staff, effectively creating a high-quality work environment where staff are motivated to perform at their highest levels. Provide leadership and enhance, develop, implement, and/or enforce policies and procedures that improve the overall operation and effectiveness of the CC.
Essential functions and Basic duties :Directs, develops, motivates and coaches contact center personnel; oversees work schedules; administers performance evaluations and recommends appropriate actions including hiring, promotions, and salary adjustments. Identifies performance problems and takes action including terminations.
The ideal candidate will have :- 4-5 years of leadership/coaching experience in a cross-selling environment
- 2-3 years of financial services experience in a call center
- 2-3 years of consumer lending experience – mortgage and small business lending experience a plus
- Great interpersonal and communication (written and oral) skills
- Strong phone and verbal communication skills along with active listening
- Proficient in Microsoft office products
- Ability to navigate internal web based applications
- Ability to perform simple math such as interest calculations, percentages, multiplication and division
- Strong TEAM player
The Full-Time Contact Center Manager reports to the SVP of Retail Branch Operations.
Requirements:- Education Requirements: College graduate or equivalent work experience.
- Wages commensurate with experience and skillsets.
- Benefits offered: Health Care, HRA, FSA, Dental, Vision, Life & Disability, 401k plan, Holidays (11), Paid Time Off (PTO)
- 14 Days Ago
Club Contact Center Associate
- Boys & Girls Clubs of Central NH
-
Concord, NH
PART_TIME
- Summary Are you motivated to make a difference in the lives of children? Do you have the skills and dedication to join our team at the Boys & Girls Club? If you're looking to find fulfilling, meaningf...
- 5 Days Ago
Club Contact Center Associate
- Boys & Girls Clubs of Central and Northern NH
-
Concord, NH
PART_TIME
- Summary Are you motivated to make a difference in the lives of children? Do you have the skills and dedication to join our team at the Boys & Girls Club? If you're looking to find fulfilling, meaningf...
- Just Posted
Scheduler - Healthcare
- Springfield Health Rehab Center
-
Springfield, VT
FULL_TIME
- Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how ca...
- 15 Days Ago
Scheduler - Healthcare
- Mountain Ridge Center
-
Franklin, NH
FULL_TIME
- Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how ca...
- 15 Days Ago
Healthcare Payroll - Scheduler
- Elm Wood Center
-
Claremont, NH
FULL_TIME
- Genesis HealthCare is one of the nation's leading providers of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are cha...
- 1 Month Ago
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0 Contact Center Scheduler, Sr. jobs found in Concord, NH area
Direct Support Professional - Flexible Schedule
- Residential Resources, Inc.
-
Rochester, NH
- Are you looking for a career that changes lives? Do you have a passion for helping others? If so, we want to meet you! W...
- 4/19/2024 12:00:00 AM
Clinical Scheduler Home Care - Full Time
- Homecarenh
-
Rochester, NH
- loading... **Clinical Scheduler Home Care Full Time** Posting Date January 3, 2022 Job Title Clinical Scheduler Home Car...
- 4/19/2024 12:00:00 AM
Caregiver - flexible schedule
- Extended Family Home Care
-
Rollinsford, NH
- Extended Family is Hiring PCAs/LNAs/HHAs Pay: Up to $20 Benefits: Competitive pay, direct deposit, holiday pay, higher w...
- 4/18/2024 12:00:00 AM
Senior Project Planner & Scheduler (Hybrid)
- Eversource Energy
-
Manchester, NH
- Our Team We have an exciting opportunity to join our Transmission Project Controls team as a Senior Project Planner & Sc...
- 4/18/2024 12:00:00 AM
Talent Acquisition Scheduler
- Fidelity TalentSource LLC
-
Merrimack, NH
- Talent Acquisition Scheduler Fidelity TalentSource is your destination for discovering your next temporary role at Fidel...
- 4/16/2024 12:00:00 AM
Drive with Lyft - Earn on Your Own Schedule
- Lyft
-
Manchester, NH
- Earn $2,000 in Manchester when you give 170 rides in 30 days. New drivers only. Terms apply. What is Lyft? Lyft is a fle...
- 4/15/2024 12:00:00 AM
Dental Hygienist - choose your own schedule
- GoTu
-
Haverhill, MA
- Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
- 4/15/2024 12:00:00 AM
Dental Hygienist - choose your own schedule
- GoTu
-
Methuen, MA
- Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
- 4/15/2024 12:00:00 AM
About Concord, New Hampshire
Concord is located at 43°12′24″N 71°32′17″W / 43.20667°N 71.53806°W / 43.20667; -71.53806 (43.2070, −71.5371).
According to the United States Census Bureau, the city has a total area of 67.5 square miles (174.8 km2). 64.2 square miles (166.4 km2) of it is land and 3.2 square miles (8.4 km2) of it is water, comprising 4.79% of the city. Concord is drained by the Merrimack River. Penacook Lake is in the west. The highest point in Concord is 860 feet (260 m) above sea level on Oak Hill, just west of the hill's 970-foot (300 m) summit in neighboring Loudon.
Concord lies fully within the Merrima...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$57,676 to $79,196
Concord, New Hampshire area prices
were up 1.4% from a year ago
were up 1.4% from a year ago
What does a Contact Center Scheduler, Sr. do?
Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020
Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019