Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Scheduling Engineers develop and maintain detailed project schedules for large or complex projects, inclusive of design, procurement, construction, close-out, equipment installation, and commissioning activities. They must understand and apply terminology, concepts, and develop relationships with all stakeholders (owners, general, AE, subcontractors and suppliers). They monitor and document construction progress, create cost and resource-loaded schedules, analyze impacts and generate corrective actions to mitigate/avoid overruns. They must be able to customize project control systems to meet specific project requirements, and provide clear and concise analysis, including project indicators on a regular basis. Sr. Project Controls Engineers may also be responsible for leading, developing, and assessing others. They may also be asked to participate in training and instruction of Project Controls standards and practices.
We want you to join our team.
Through industry-leading innovation our company has forged a legacy of quality and safety since our founding in 1916.
What we offer:
Why Walbridge:
The Scheduler / Senior Scheduler will monitor and document construction progress, identify, track and assist in resolution of construction issues/conflicts. They will monitor, review and report to the Project Manager and or clients, the schedule status of the project with regard to compliance to the construction contract specifications and other documents. Scheduler will create Cost and Resource Loaded scheduling, gather data, validate and incorporate it into the project schedule, analyze schedule impacts and recommend corrective action to be taken in order to mitigate/avoid cost and schedule overruns. They will also prepare clear and concise scheduling/update analysis reports, including project indicators on a regular basis.
Job Competencies:
Clear All
0 Contact Center Scheduler, Sr. jobs found in Detroit, MI area