Contact Center Scheduler, Sr. jobs in Detroit, MI

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Construction Scheduler or Sr. Scheduler
  • Walbridge
  • Detroit, MI OTHER
  • Overview

    Scheduling Engineers develop and maintain detailed project schedules for large or complex projects, inclusive of design, procurement, construction, close-out, equipment installation, and commissioning activities. They must understand and apply terminology, concepts, and develop relationships with all stakeholders (owners, general, AE, subcontractors and suppliers). They monitor and document construction progress, create cost and resource-loaded schedules, analyze impacts and generate corrective actions to mitigate/avoid overruns. They must be able to customize project control systems to meet specific project requirements, and provide clear and concise analysis, including project indicators on a regular basis. Sr. Project Controls Engineers may also be responsible for leading,  developing, and assessing others.  They may also be asked to participate in training and instruction of Project Controls standards and practices.

     

    We want you to join our team.

     

    Through industry-leading innovation our company has forged a legacy of quality and safety since our founding in 1916.

     

    What we offer:

    • Career planning, development & growth
    • Outstanding training programs

    Why Walbridge:

    • Large organization with award-winning projects, yet small enough for you to have an impact
    • Strong values which are the foundation of our growth for over 100 years
    • International, regional and local recognition for stand-out projects, safety, sustainability, culture, wellness and diversity practices

    Responsibilities

    The Scheduler / Senior Scheduler will monitor and document construction progress, identify, track and assist in resolution of construction issues/conflicts. They will monitor, review and report to the Project Manager and or clients, the schedule status of the project with regard to compliance to the construction contract specifications and other documents. Scheduler will create Cost and Resource Loaded scheduling, gather data, validate and incorporate it into the project schedule, analyze schedule impacts and recommend corrective action to be taken in order to mitigate/avoid cost and schedule overruns.  They will also prepare clear and concise scheduling/update analysis reports, including project indicators on a regular basis. 

    • Support corporate initiatives, accumulating historical performance data, for use in a realistic planning and forecasting of future projects.
    • Effectively interface and participate in difficult conversations with entire project team (Owner, General, AE, Subcontractors and Suppliers)
    • In addition to proven proficiency with Oracle Primavera and Microsoft Project, the Sr. Scheduler will be required to utilize other software tools to validate and interact with project scheduling tools (i.e., Excel, Adobe, Bluebeam, Synchro, Vico, NetPoint, etc.)
    • Collect, input, validate and analyze progress in the master schedule, using P6.
    • Assess that project objectives, both short and long term, are being met.
    • Incorporate detail fragments and other sequencing modifications as required.
    • Prepare and publish reports on a regular basis.

    Qualifications

    • Bachelor’s degree in engineering or construction management preferred; or equivalent professional training and experience with high school diploma.
    • Minimum of two years of related construction experience.  
    • Must be a planner and know how to build.  
    • Microsoft Office and Primavera scheduling software experience.
    • Proficient in cost, manpower and equipment resource loaded schedule.
    • Proficient in gathering, maintaining, reporting and analyzing schedule data.
    • Strong time management and communication skills.
    • Must be able to travel and work on a job site.  

    Job Competencies:

    • Safety
    • Technical Skills
    • Risk Management / Change Management
    • Quality Control & ISO / Lean Understanding
    • Administration & Communication
    • Innovation & Technology
    • Cost Control
    • Leadership
  • 1 Month Ago

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Contact Center Representative
  • Michigan Credit Union League
  • Detroit, MI FULL_TIME
  • Organization: Diversified Members Credit Union Date Posted: April 3, 2024 Region: Southeast Michigan Location of Position: DETROIT Position Level: Entry The CCR receives calls from members, determines...
  • 11 Days Ago

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Contact Center Representative
  • Michigan Credit Union League
  • Farmington, MI FULL_TIME
  • Organization: Member Driven Technologies Date Posted: January 19, 2024 Region: Southeast Michigan Location of Position: Farmington Hills Position Level: Entry Member Driven Technologies (MDT) is curre...
  • 4 Days Ago

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Assistant Contact Center Manager
  • Alliance Catholic Credit Union
  • Farmington, MI FULL_TIME
  • Alliance Catholic Credit Union is seeking an exceptional and experienced Assistant Contact Center Manager who thrives in a well-organized, fast-paced, and multi-task driven environment. This position ...
  • 5 Days Ago

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Contact Center Representative
  • Jackson Hewitt - 2325
  • Wayne, MI FULL_TIME
  • At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
  • 6 Days Ago

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Intern - Contact Center Technology
  • BCBSM Career Section
  • Detroit, MI INTERN
  • This position will support our new agent on boarding process as well as User Acceptance Testing. Responsibilities:This position will be responsible for handling SOS tickets assigned to them, creating ...
  • 6 Days Ago

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0 Contact Center Scheduler, Sr. jobs found in Detroit, MI area

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Scheduling Coordinator
  • IEP MSO Management, LLC
  • Farmington Hills, MI
  • Scheduling Coordinator We are Independent Emergency Physicians, or IEP, a local, physician-owned multi-specialty practic...
  • 4/19/2024 12:00:00 AM

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Schedule Coordinator
  • Dan Wood Plumbing, Heating & Electrical
  • Novi, MI
  • Job Description Job Description The Dan Wood Plumbing, Heating, and Electrical Schedule Coordinator will establish and m...
  • 4/18/2024 12:00:00 AM

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Production Scheduler
  • Branex Group
  • Auburn Hills, MI
  • Job Description Job Description The Scheduler plans and prepares production schedules for manufacture of industrial or c...
  • 4/17/2024 12:00:00 AM

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Scheduler
  • Trinity Health
  • Livonia, MI
  • Employment Type: Full timeShift: Day Shift Description: TA to add Our Commitment to Diversity and Inclusion Trinity Heal...
  • 4/17/2024 12:00:00 AM

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Project Scheduler
  • Oasis Advanced Engineering
  • Lake Orion, MI
  • Job Description Job Description Company Description Oasis Advanced Engineering is a premier, small research and developm...
  • 4/17/2024 12:00:00 AM

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Scheduler Home Health
  • Elara Caring
  • Brighton, MI
  • At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, e...
  • 4/17/2024 12:00:00 AM

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Customer Service Rep/ Scheduler
  • US Farathane Corporation
  • Troy, MI
  • ** US Farathane, LLC** ** Customer Service Rep/ Scheduler** Troy, MI 48084 **US Farathane** has been a leading source of...
  • 4/17/2024 12:00:00 AM

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Surgical Scheduler
  • Dearborn Cardiology
  • Dearborn, MI
  • Job Description Job Description Our practice is growing and we are adding a full-time surgical scheduler to our team! We...
  • 4/15/2024 12:00:00 AM

Detroit (/dɪˈtrɔɪt/, locally also /ˈdiːtrɔɪt/; French: Détroit, lit. 'strait') is the largest and most populous city in the U.S. state of Michigan, the largest United States city on the United States–Canada border, and the seat of Wayne County. The municipality of Detroit had a 2017 estimated population of 673,104, making it the 23rd-most populous city in the United States. The metropolitan area, known as Metro Detroit, is home to 4.3 million people, making it the second-largest in the Midwest after the Chicago metropolitan area. Regarded as a major cultural center, Detroit is known for its co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$56,335 to $77,354
Detroit, Michigan area prices
were up 1.2% from a year ago

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