Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Women's Health Center of Southern Oregon, a physician-owned OB/GYN medical office in Grants Pass is hiring!
We have a full-time position available in our front office department for a scheduler.
Essential Functions
We are looking for someone who wants to be part of a team that requires reliability, organizational skills, and flexibility. Our candidate must have a strong passion for caring for women. You will work hard in a fun, fast-paced environment, where we practice mutual respect and appreciation for all.
Competitive salary and benefit package, including health, dental, vision insurance, 401k and profit sharing. We believe in work-family life balance and offer flexible schedules, including four-day work weeks. To be considered, please reply to this posting with resume and cover letter. EOE.
Job Type: Full-time
Pay: From $17.50 per hour
Benefits:
Schedule:
Experience:
Work Location: In person
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0 Contact Center Scheduler, Sr. jobs found in Medford, OR area