Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Description
Our Vision: "We aspire to be the trusted partner in every homeowner's journey towards a safer, more beautiful, and energy-efficient living space. With a steadfast commitment to excellence, we strive to leave a legacy of transformed homes and delighted families, forever woven into the fabric of our communities."
Universal Roof & Contracting is not your typical contractor. Our products and services are in a class by itself. We are known in Central Florida for elevated standards of work and an undisputed reputation for customer service. For almost 30 years, our success has been built upon our quality products, expert installation and, most importantly, a team of committed and successful individuals dedicated to customer service.
Universal Roof & Contracting is looking for motivated Customer Service Representatives to increase lead generation for our Sales Estimators. You may know us from our radio show "In the House" on WDBO. We are a community minded, family-owned business that you can be proud to work for!
What You'll Get:
Work schedule: Monday through Friday
What You'll Be Doing:
Requirements
**Must be willing to undergo a criminal background check**
**This company participates in E-Verify**
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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