Contact Center Scheduler, Sr. jobs in Phoenix, AZ
Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler, Sr. jobs
Scheduler
- AeroGuard Flight Training Center
-
Phoenix, AZ
FULL_TIME
-
1.0 DUTIES AND RESPONSIBILITIES:Responsible for scheduling flight, ground briefing and simulator activities. Responsibilities include:
- Input, monitor and modify as necessary, schedule information into the computerized scheduling system.
- Compile reports as required.
- Performs other related duties and assignments as required.
- Must be able to be flexible and work as needed.
- Supports and participates in the organization’s Continual Improvement Program to comply with ISO 9001:2008 requirements by adhering to processes and procedures.
2.0 REQUIREMENTS2.1 EDUCATION- Education preferred: High School Diploma or GED.
2.2 EXPERIENCE- Logistical or flight school operations experience preferred.
2.3 SKILLS AND ABILITIES- Excellent oral and written communication skills.
- Ability to identify problems or potential problems and develop and implements solution.
- Must have good computer operating skills.
- Typing rate of 40 wpm preferred.
2.4 KNOWLEDGE- Microsoft Office (Word, Excel) • ETA knowledge preferred 2.5 EQUIPMENT/MACHINERY USED
- General office equipment such as facsimile, copier, personal computer, laminating machine, etc.
3.0 PHYSICAL AND SAFETYREQUIREMENTS- Will be working primarily inside the facility.
- May have limited exposure to aircraft, simulators and equipment.
- May require prolonged periods of sitting or standing and computer use.
4.0 OTHERS- Extreme attention to detail.
- Self-starter, does not wait for others to provide work, finds ways to keep busy or help others.
- Works with minimal supervision
- Innovative/creative, finds faster ways to do things to save time to the organization and the client.
- Flexible/adaptable to fast changing pace and instructions according to client priorities.
- This position is listed as Non-Exempt.
Job Type: Full-timeSalary: From $18.00 per hourBenefits:- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:- Monday to Friday
- Weekend availability
Work Location: In person - 7 Days Ago
Contact Center Director (REMOTE)
- HGI Homesite Group Incorporated
-
Phoenix, AZ
FULL_TIME
- Homesite Insurance was founded in 1997 and was one of the first companies to enable customers to purchase home insurance directly online, during a single visit. Since then, we've continued to innovate...
- 1 Month Ago
Contact Center Representative 19.25/hr
- TEKsystems
-
Phoenix, AZ
FULL_TIME
- *TEKsystems in partnership with One Medical* Opportunity Details: Duties: Duties including but not limited to insurance help, appointment scheduling, billing inquiries, refill authorization, and appoi...
- 29 Days Ago
Contact Center Representative
- OrthoArizona
-
Peoria, AZ
FULL_TIME
- Contact Center Representative About OrthoArizona: At OrthoArizona, our mission is to provide exceptional quality and compassionate musculoskeletal care to our community. Founded in 1994, OrthoArizona ...
- 1 Month Ago
Healthcare Sales Representative
- MDVIP Contact Center
-
Yuma, AZ
TEMPORARY
- The primary responsibility of this position is to focus on selling this innovative program to the existing patients of the physician’s practice. This requires meeting with patients to ensure each pati...
- Just Posted
Healthcare Sales Representative
- MDVIP Contact Center
-
Phoenix, AZ
TEMPORARY
- The primary responsibility of this position is to focus on selling this innovative program to the existing patients of the physician’s practice. This requires meeting with patients to ensure each pati...
- 9 Days Ago
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0 Contact Center Scheduler, Sr. jobs found in Phoenix, AZ area
About Phoenix, Arizona
Phoenix is in the southwestern United States, in the south-central portion of Arizona; about halfway between Tucson to the southeast and Flagstaff to the north. By car, the city is approximately 150 miles (240 kilometers) north of the US-Mexico border at Sonoyta and 180 mi (290 km) north of the border at Nogales. The metropolitan area is known as the "Valley of the Sun" due to its location in the Salt River Valley. It lies at a mean elevation of 1,086 feet (331 m), in the northern reaches of the Sonoran Desert.
Other than the mountains in and around the city, the topography of Phoenix is gener...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$55,217 to $75,819
Phoenix, Arizona area prices
were up 2.2% from a year ago
were up 2.2% from a year ago
What does a Contact Center Scheduler, Sr. do?
Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020
Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019