Contact Center Scheduler, Sr. jobs in Pierre, SD
Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler, Sr. jobs
Scheduler
- Vista Care
-
Pierre, SD
FULL_TIME
-
Scheduler/Vacancy CoordinatorABOUT VISTA CAREVista Care is a leading service and support organization that is proud to provide specialized, supportive services to a diverse population throughout Wisconsin, Illinois, South Dakota, Nevada, and Colorado. We specialize in offering comprehensive care and support services for individuals with a variety of intellectual and developmental and mental-health disabilities. We are passionate about "person-centered care" and empowering those we support to lead fulfilling and independent lives.We are looking for team members with a unique blend of compassion and resilience. For people that possess an innate ability to see potential in every individual, fostering environments of inclusivity and growth. More than just caregivers/nurses/managers/etc., they are advocates, ensuring that each person (both individuals supported and our amazing direct care staff) receives the tailored support they deserve. Our team thrives on empathy, adaptability, and an unwavering commitment to upholding the highest standards of care. In this realm, success is measured not just in milestones achieved, but in the lives enriched and empowered every single day. If that sounds like the type of environment for you, we would love to chat!
We are seeking a Vacancy Coordinator/Scheduler to support our Vista Care Intellectual & Developmental Disability Services operations.SALARY & BENEFITS:- Hourly Pay: $22/hour
- Health, Dental, & Vision Insurance
- Short term & long term disability
- Generous PTO Policy
- 401k Plan
- Growth-minded company with opportunity for career development & advancement
- Leadership team that is dedicated to our company value of "Balance", which includes work/life balance
- Mission and values driven company culture
AREA OF RESPONSIBILITY:The Vacancy Coordinator/Scheduler reports to the Vacancy Coordinator Supervisor.KEY RESPONSIBILITIES:- To be responsible for ensuring a high quality of life for persons served by providing staffing to all locations within assigned area(s), assuring well-trained and motivated staff, while maintaining compliance with various state and federal regulations
-
Act as an advocate for the individuals served and reports any potential rights violations immediately to the supervisor
-
Be respectful and attentive when interacting with the families of those served and notifies the supervisor of any concerns related to family interactions
-
Always show respect to the individuals served by being positive in interactions and treating individuals in an age-appropriate manner
-
Ensure all programs are adequately staffed
-
Assure staff schedules adhere to approved budgeted hours and assure overtime is kept within acceptable targets
-
Work with management staff to cover open shifts
-
Use Vista Care’s scheduling system to manage all employee’s schedules and openings
-
Assist management team to troubleshoot coverage solutions when staff are not available
-
Review and maintain Vista Care’s tools to ensure staff is assigned the correct positions and open positions are kept current
MINIMUM QUALIFICATIONS:- Bachelor’s degree in a human services or business field preferred
- Flexibility in assigned working hours
- The ability to communicate through verbal and written modalities
- The ability to observe, ask questions, listen actively, give, and accept feedback effectively and problem solve quickly
- A high energy level, adaptability, assertiveness, patience, and ability to work in a team environment
- Excellent knowledge of computers, specifically Excel and Word applications, and Google Docs/Email
- Ability to work autonomously
- Time management and follow-up skills with the ability to plan, organize, and prioritize a large workload; and handle several tasks simultaneously
- Friendly/approachable personality and ability to build strong relationships with staff
- Required to pass the WI BID and other background checks, upon hire
- Have a valid driver’s license, proof of insurance, and insurable driving record in compliance with Vista Care’s requirements
- Personal vehicle and personal liability insurance must always remain current and within policy limits as determined by Vista Care. Documentation of routine maintenance of a personal vehicle must be maintained and presented to Vista Care upon request if driving individuals in services in a personal vehicle
- Prompt and regular attendance required
- Must have good interpersonal skills and consistently demonstrate effective decision-making abilities.
PHYSICAL DEMANDS & WORKING CONDITIONS:- Physical Requirements – Requires repetitive manual and finger dexterity and eye-hand coordination; requires the ability to use all office equipment; and the ability to lift/carry up to 50 pounds using appropriate body mechanics. Must be able to remain awake and alert for the duration of each shift, to bend, stoop, push, pull, reach, twist, sit and walk for periods.
- Visual, hearing, and communication requirements – Requires corrected vision and hearing to normal range, with or without reasonable accommodation. Must be able to communicate verbally and in writing with all staff, other professionals, and individuals. Must be able to give and receive verbal and written instructions in English
- Work location – Home-like and office settings with varying degrees of background noise with hours including days, evenings, nights, weekends, and/or holidays. The possibility of exposure to bloodborne pathogens exists if universal precautions are not followed. May require working under stressful conditions at times and handling emergencies. There will be pressure at times to meet scheduled appointments and deadlines and manage crises. This position will interact with consumers who are intellectually and developmentally delayed and maybe frail or confused and have the potential for verbal or physical aggression.
Vista Care is an equal opportunity employer. We encourage candidates from all backgrounds to apply!
#IND100
- 15 Days Ago
Auditor
- Contact Government Services, LLC
-
Pierre, SD
FULL_TIME
- Auditor Employment Type: Full-Time, Mid-Level Department: Financial CGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations invol...
- 7 Days Ago
Courtroom Presentation Specialist
- Contact Government Services, LLC
-
Pierre, SD
FULL_TIME
- Courtroom Presentation Specialist Employment Type: Full-Time, Mid-Level Department: Legal As a Courtroom Presentation Specialist, for CGS, you will be responsible for providing litigation support serv...
- 7 Days Ago
Paralegal/Legal Assistant I
- Contact Government Services, LLC
-
Pierre, SD
FULL_TIME
- Paralegal/Legal Assistant I Employment Type: Full-Time, Entry Level Department: Legal As a CGS paralegal, you will work under the direction of a Supervisory Paralegal or Project Supervisor. You will p...
- 7 Days Ago
Share Point Developer
- Contact Government Services, LLC
-
Pierre, SD
FULL_TIME
- Share Point Developer Employment Type: Full-Time, Mid-level Department: Information Technology CGS is seeking a Share Point Developer to join our team supporting a wide-ranging technical support initi...
- 7 Days Ago
FOIA Paralegal
- Contact Government Services, LLC
-
Pierre, SD
FULL_TIME
- FOIA Paralegal Employment Type: Full Time, Mid-Level Department: Legal CGS is seeking a FOIA Paralegal to join our team supporting the legal mission of a large federal agency. This position will allow...
- 7 Days Ago
Filters
- Current Active Filter
- Pierre, SD
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Scheduler, Sr. jobs found in Pierre, SD area
Medical Assistant (MA) - Fulltime
- Hiring Now!
-
Pierre, SD
- Join the team at Avera! Award Winning Health Care: Avera has been named among the nations 15 Top Health Systems, Forbes ...
- 4/19/2024 12:00:00 AM
Medical Assistant (MA) - Full-time
- Hiring Now!
-
Pierre, SD
- Join the team at Avera! Award Winning Health Care: Avera has been named among the nations 15 Top Health Systems, Forbes ...
- 4/19/2024 12:00:00 AM
Customer Service Rep- State Farm Agent Team Member
- Kari Bauman Agency Llc
-
Pierre, SD
- Job Description Job Description Busy insurance & financial service office is looking for a Customer Service representati...
- 4/19/2024 12:00:00 AM
Warehouse Worker - Package Handler
- UNITED PARCEL SERVICE
-
Pierre, SD
- SHIFT YOUR FUTURE Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy and you could even sc...
- 4/19/2024 12:00:00 AM
Medical Assistant [CL]
- Avera Health
-
Pierre, SD
- Join the team at Avera! Award Winning Health Care: Avera has been named among the nations 15 Top Health Systems, Forbes ...
- 4/18/2024 12:00:00 AM
Animal Care Technician - Pierre, SD
- Christensen Farms
-
Pierre, SD
- 20 per hour | Pierre, SD, USA | Hourly | Commercial Sow (MN/NIA/SD)- PC | Full Time ANIMAL CARE TECHNICIAN Are you inter...
- 4/18/2024 12:00:00 AM
Janitor & Custodian
- Loves
-
Pierre, SD
- Benefits Flexible Schedule + Competitive pay (paid weekly) + Holiday pay + Medical/Dental/Vision and Life Insurance Plan...
- 4/17/2024 12:00:00 AM
Medical Assistant (MA) - Orthopedics Clinic
- Hiring Now!
-
Pierre, SD
- Join the team at Avera! Award Winning Health Care: Avera has been named among the nations 15 Top Health Systems, Forbes ...
- 4/15/2024 12:00:00 AM
About Pierre, South Dakota
Pierre (/pɪər/; Lakota: čhúŋkaške, "fort") is the capital of the U.S. state of South Dakota and the seat of Hughes County. The population was 13,646 at the 2010 census, making it the second-least populous state capital in the United States, following only Montpelier, Vermont, and the eighth-most populous city in South Dakota.
Founded in 1880 on the east bank of the Missouri River opposite Fort Pierre, Pierre has been the state capital since South Dakota gained statehood on November 2, 1889. It was challenged by Huron for the capital and won because of its location in the geographic center of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$47,057 to $64,615
Pierre, South Dakota area prices
were up 0.8% from a year ago
were up 0.8% from a year ago
What does a Contact Center Scheduler, Sr. do?
Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020
Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019