Contact Center Scheduler, Sr. jobs in Reading, PA

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Nursing Scheduler
  • Rosewood Rehabilitation & Nursing Center
  • Schuylkill Haven, PA FULL_TIME
  • Nursing Scheduler

    The scheduler generates, manages and updates master schedules while making adjustments as needed according to budgetary constraints, census fluctuations, call-ins, and pre-planned leaves of absence. Additional duties include:

    • Reviewing requests for paid time off (PTO), vacation, maternity leave, Family Medical Leave Act (FMLA), and unpaid leaves of absence
    • Fulfilling staffing vacancies in advance to ensure adequate coverage for all shifts
    • Keeping meticulous attendance records and assisting with the progressive disciplinary process if staff members accrue excessive absences and/or tardiest
    • Communicating with unit managers and the director of nursing / assistant direct of nursing regarding floor orientation scheduling for newly hired employees in the nursing department
    • Checking time clock punch records in payroll against master schedules and noting the appropriate changes
    • Entering time off and adjusting time card edits in time and attendance software.
    • Signing time correction forms for events such as missing meal periods or forgetting to clock in/out
    • Utilizing computer software to prepare, change and update the master schedule
    • Actively participate in the process of interviewing, hiring, on boarding and orienting new nursing employee

  • 16 Days Ago

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Nursing Scheduler
  • Rosewood Rehabilitation & Nursing Center
  • Schuylkill Haven, PA FULL_TIME
  • Nursing Scheduler The scheduler generates, manages and updates master schedules while making adjustments as needed according to budgetary constraints, census fluctuations, call-ins, and pre-planned le...
  • 2 Days Ago

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Lead Scheduler
  • Berks Counseling Center, Inc.
  • Reading, PA FULL_TIME
  • DescriptionBerks Counseling Center is excited to announce this new position to lead this new department! We are a team-based organization where every client has an entire team of care. If you enjoy be...
  • 1 Month Ago

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Customer Service Representative - Member Contact Center - Call (Flex Remote)
  • Diamond Credit Union
  • Pottstown, PA FULL_TIME
  • Description Diamond’s culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job her...
  • 19 Days Ago

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Scheduler
  • Premier Healthcare LLC
  • Schuylkill Haven, PA FULL_TIME
  • Scheduler The scheduler generates, manages and updates master schedules while making adjustments as needed according to budgetary constraints, census fluctuations, call-ins, and pre-planned leaves of ...
  • 21 Days Ago

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Scheduler
  • SC & BP Staffing
  • Royersford, PA FULL_TIME
  • Full Job Description How does a Staffing Coordinator opportunity with great pay with an extremely fast growing nursing agency sound? Don' t let this great opportunity pass you by! Apply now! Job Detai...
  • 7 Days Ago

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0 Contact Center Scheduler, Sr. jobs found in Reading, PA area

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Scheduler
  • United Merchant Processing Association
  • Palmyra, PA
  • Job Description Job Description Do you like talking on the phone? Are you good with searching on the internet? Do you li...
  • 4/24/2024 12:00:00 AM

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Surgery Scheduler
  • SPRING RIDGE SURGICAL SPECIALISTS
  • Reading, PA
  • Job Description Job Description Schedule surgeries at Tower Health Reading, Surgical Institute of Reading, and St. Josep...
  • 4/22/2024 12:00:00 AM

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Detailed Scheduler
  • Sharp Services
  • Allentown, PA
  • SUMMARY The Detailed Scheduler is responsible for updating and maintaining the detailed production schedule within the d...
  • 4/22/2024 12:00:00 AM

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Detailed Scheduler
  • Sharp Services
  • Conshohocken, PA
  • SUMMARY The Detailed Scheduler is responsible for updating and maintaining the detailed production schedule within the d...
  • 4/22/2024 12:00:00 AM

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Medical Receptionist / Scheduler
  • Chester County Eye Care
  • West Chester, PA
  • Chester County Eye Care has been a leader in eye care throughout Chester County and the surrounding area for over 50 yea...
  • 4/22/2024 12:00:00 AM

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Planner Scheduler
  • Complete Technical Services, Inc.
  • Conshohocken, PA
  • Job Description Job Description CTS is currently hiring a Cost Control Analyst for a role in Conshohocken, PA. This is g...
  • 4/21/2024 12:00:00 AM

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Production Scheduler
  • Dana Incorporated
  • Pottstown, PA
  • Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that ...
  • 4/21/2024 12:00:00 AM

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Medical Receptionist / Scheduler
  • Chester County Eye Care
  • West Chester, PA
  • Chester County Eye Care has been a leader in eye care throughout Chester County and the surrounding area for over 50 yea...
  • 4/20/2024 12:00:00 AM

Reading (/ˈrɛdɪŋ/ RED-ing; Pennsylvania German: Reddin) is a city in and the county seat of Berks County, Pennsylvania, United States. With a population of 87,575, it is the fifth-largest city in Pennsylvania. Located in the southeastern part of the state, it is the principal city of the Greater Reading Area, and is furthermore included in the Philadelphia-Reading-Camden PA-NJ-DE-MD Combined Statistical Area. The city, which is approximately halfway between the state's most populous city, Philadelphia, and the state capital, Harrisburg (as well as about halfway between Allentown and Lancaster)...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$55,608 to $76,356
Reading, Pennsylvania area prices
were up 1.5% from a year ago

Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020
Contact Center Scheduler, Sr. in New Britain, CT
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November 28, 2019