Contact Center Scheduler, Sr. jobs in Santa Rosa, CA

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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NLS Contact Center Agent - Bilingual
  • UPPER LAKE PROCESSING SERVICES INC
  • Upper Lake, CA OTHER
  • Job Details

    Job Location:    California Campus - Upper Lake, CA
    Position Type:    Full Time
    Salary Range:    Undisclosed
    Job Category:    Customer Service

    Description

    Upper Lake Processing Services (ULPS) is a call center operation wholly owned and operated by the Habematolel Pomo of Upper Lake, a federally recognized Native American tribe located in Northern California. Our talented team provides call center support services to the Tribe’s flagship online lending brand, Uprova, and any future brands. Uprova is an industry leading lender that provides safe online personal loans that help people meet unexpected emergencies and cash-flow needs quickly and easily. Our talented team serves a critical role as the voice of the customer by providing world-class customer service to Uprova’s new and returning customers.

    The ULPS team operates out of the company’s call center locations in Upper Lake, CA and Lenexa, KS. Employees receive training, competitive pay and benefits, monthly performance bonuses and 401(k) with a 4% match! The call center team is ambitious, forward-thinking, passionate and moves fast! Are you ready to grow with us?

    In addition to these great benefits, Spanish speaking individuals hired into this Bilingual NLS Contact Center Agent position, will qualify for a $1,000 sign-on after completing 60 days of employment.

    Purpose of the Position: Provides solutions and superb service to client requests and needs via live phone calls, emails and/or chats.

    Key Responsibilities:

    • Efficiently responds and communicates with clients to understand and service their needs via inbound calls, emails, and chat.
    • Effectively analyzes customer data to make appropriate recommendations and problem resolutions.
    • Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business.
    • Builds rapport with clients and effectively diffuses conflict and opposition.
    • Successful achievement of minimum monthly individual and team goals set by the department i.e., quality and productivity.
    • Contributes to team effort by accomplishing related results as needed.
    • Committed to meeting quality standards in processing customer adjustments.

    Required Education:

    • High school diploma, GED or a minimum equivalent of 6 months of work experience working with a customer before, during and after a purchase.
    • Call center experience preferred.
    • Fluent Spanish speaking and listening skills required (with an hourly pay premium included).
    • Ability to successfully complete pre-employment Skill Assessment to evaluate the following areas:
      • Attention to detail.
      • Call center aptitude.
      • Customer service skills.
      • Fluent Spanish speaking and listening.
    • Successful candidates must be able to pass background and drug screens. Employer observes federal standards for controlled substances.

    Skills & Abilities:

    • Excellent oral and written communication skills particularly with telephone communications.
    • Excellent listening ability.
    • Intermediate math skills calculating interest rates and percentages as well as balancing spreadsheets for accounting purposes.
    • Intermediate knowledge of MS Office and general computer navigation.
    • Strong negotiation skills with the ability to close a sale.
    • Ability to multi-task and prioritize.
    • Ability to follow protocol, policies, and procedures.
    • Acts with integrity, maintains confidentiality, interacts with others professionally and respectfully, promotes harmony in the workplace.

    Physical Requirements:

    • Prolonged periods of sitting at a desk and working on a computer.
    • Verbal communication sufficient to exchange accurate ideas and information.

    Indian Preference

    Native American Indian preference shall apply to the position in accordance with Title VII of the Civil Rights Act of 1964 (42 U.S.C. 2000e-2(i)), regulations of the Office of Federal Contract Compliance Programs (41 C.F.R. 60-1.5(a)(7)), and/or other relevant laws. Applicants claiming Indian preference must submit verification of Indian eligibility with their application.

    Qualifications


  • 1 Month Ago

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Dental Front Office
  • SR Dental
  • Santa Rosa, CA PART_TIME,FULL_TIME,INTERN
  • General Dental Practice is looking for a caring front desk office manager.Duties: front desk is mainly in the front with pt handling, insurance verification, check in and check out, appointment making...
  • 3 Days Ago

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Scheduler
  • LIFEwest Ambulance
  • Santa Rosa, CA FULL_TIME
  • BETTER CULTURE. BETTER PAY. BETTER PEOPLE. Scheduler Business Hours / Monday - Friday Full Time Petaluma Operations - on-site Salary: dependent on experience The Scheduler is responsible for creating ...
  • 7 Days Ago

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Payment Collections Contact Agent - CA
  • Upper Lake Processing Services Inc
  • Upper Lake, CA FULL_TIME
  • Upper Lake Processing Services (ULPS) is a call center operation wholly owned and operated by the Habematolel Pomo of Upper Lake, a federally recognized Native American tribe located in Northern Calif...
  • 9 Days Ago

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Patient Scheduler
  • Providence
  • Santa Rosa, CA FULL_TIME
  • Description The Scheduler is accountable for scheduling various types of patient appointments from simple office visits to very complex surgical and medical procedures. This may include coordinating s...
  • 2 Days Ago

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Production Scheduler
  • Sonoma Tilemakers Inc
  • Windsor, CA FULL_TIME
  • DescriptionSonoma Tilemakers is a leading wholesale manufacturer and distributor of high-end residential and commercial ceramic tile, stone and glass. Consider joining a team that believes that our wo...
  • 8 Days Ago

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0 Contact Center Scheduler, Sr. jobs found in Santa Rosa, CA area

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Santa Rosa, CA
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Petaluma, CA
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Sonoma, CA
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • San Rafael, CA
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Fairfield, CA
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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Dispatch Coordinator / Scheduler
  • Vince Sigal Electric
  • Santa Rosa, CA
  • Job Description Job Description Job Description Scheduler The scheduler is highly organized and able to develop, impleme...
  • 3/25/2024 12:00:00 AM

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Outpatient Therapist - Hybrid or Remote Schedule
  • Mindpath Health
  • Santa Rosa, CA
  • Overview: Salary: $90,000-$125,000+ *Offered salary can vary, depending on licensure and experience. Who We Are Mindpath...
  • 3/24/2024 12:00:00 AM

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Outpatient Therapist - Hybrid or Remote Schedule
  • Mindpath Health
  • Vacaville, CA
  • Overview: Salary: $90,000-$125,000+ *Offered salary can vary, depending on licensure and experience. Who We Are Mindpath...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 41.50 sq mi (107.5 km2), of which 41.29 sq mi (106.9 km2) is land and 0.205 sq mi (0.5 km2) (0.49%) is water. The city is part of the North Bay region, which includes such cities as Petaluma, Rohnert Park, Windsor, and smaller cities as Sonoma, Healdsburg, Sebastopol. It lies along the US Route 101 corridor, approximately 55 miles (89 km) north of San Francisco, via the Golden Gate Bridge. Santa Rosa lies on the Santa Rosa Plain. The city's eastern extremities stretch into the Valley of the Moon, and the Sonoma Creek wa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$61,579 to $84,560
Santa Rosa, California area prices
were up 2.5% from a year ago

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