Contact Center Scheduler, Sr. jobs in Schenectady, NY

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Scheduler
  • Elderwood
  • North Creek, NY FULL_TIME
  • Salary

    $16.80 - $25.20 / hour

    Overview

    Nursing Scheduler - Pay Rate Range: $16.80 - $25.20 / hour. Day shift - M-F

    Gas Allowance for FT and PT positions!  

     

     Apply today! - Elderwood at North Creek's Benefits:

    • Gas Allowance Stipend - Ask me for details
    • Full Benefits Package
    • Employee referral program

     

    This position is located in North Creek, NY. at the base of Gore Mountain in the Adirondacks.

     

    Elderwood at North Creek is seeking high quality, collaborative Nursing Scheduler, who desires to make a difference in the lives of our staff and our residents.  

     

    Nursing Scheduler Position Overview:

    The Scheduler generates, manages and updates master schedules for the nursing department while making adjustments as needed according to budgetary constraints, census fluctuations, attendance tracking, benefit accrual entries, and leaves of absence. 

    Join Our Team

    Join our strong and growing company today!

    Responsibilities

    Nursing Scheduler Responsibilities:

    • Thoroughly understands and uses the master staffing schedule extensively.
    • Maintains regular, consistent communication with DON/ADON to ensure coordination of staffing.
    • Prepares daily staffing sheets with continual revisions as necessary.
    • Follows company policies for staffing as well as budgeted guidelines for assignment of staff.
    • Completes a listing of vacant nursing positions for DON weekly.
    • Schedules staff time off requests according to established guidelines and the DON/ADON's approval/direction.
    • Ensures at least one other staff member is trained on the scheduler’s position in the event of vacation, sick leave, vacancy, etc.
    • Reviews daily exception logs for payroll and assists with payroll preparation for the nursing and nursing admin department.
    • Communicates regularly with agency contacts and maintains positive, proactive business relationships.
    • Ensures all new staff’s orientation schedules are on the daily staffing sheets.
    • Creates and maintains necessary forms for completion of scheduler tasks.
    • Respects the confidentiality and dignity of all staff and residents.
    • Displays professionalism and ability to work in a high volume, fast-paced environment.
    • Arrives to work on time, regularly, and works as scheduled.
    • Recognizes and follows the dress code of the facility including wearing name tag at all times.
    • Follows policy and procedure regarding all electronic devices, computers, tablets, etc.
    • Supports and abides by Elderwood’s Mission, Vision, and Values.
    • Abides by Elderwood’s businesses code of conduct, compliance and HIPAA policies.
    • Performs other duties as assigned by supervisor, management staff or Administrator

    From

    Up to

    Qualifications

    Nursing Scheduler Qualifications:

    • High school diploma or GED equivalent
    • Minimum of one (1) year of related experience in a high paced environment preferably in staffing/scheduling or operations
    • Proficiency in Microsoft Excel
    • Prior experience as a Certified Nursing Assistant (CNA) or Medication Technician (Med Tech) strongly preferred
    • Prior experience with Kronos strongly preferred.
    • This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.

    EOE Statement

    WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
  • 1 Month Ago

E
Scheduler
  • Elderwood at North Creek
  • North Creek, NY FULL_TIME
  • Scheduler Requisition ID 2024-28781 # of Openings 1 Area of Interest Administration Company Elderwood Location Elderwood at North Creek Position Type Regular Full-Time Shift Days Salary $16.80 - $25.2...
  • 1 Month Ago

B
Scheduler
  • BayWa r.e. Power Solutions, Inc.
  • Remote, CA OTHER
  • Job Details Job Location: Remote - Remote, CA Salary Range: $90,000.00 - $110,000.00 Salary/year DescriptionBayWa r.e. Power Solutions, Inc. is a leading North American EPC responsible for more than 3...
  • 2 Months Ago

S
Truss Designer
  • S.R. Sloan, Inc.
  • Ballston Spa, NY FULL_TIME
  • S.R. Sloan is searching for a designer and estimator for trusses, wall panels, stairs, and other engineered wood products. This is an excellent opportunity for you to develop a great career in a const...
  • 13 Days Ago

S
Surgical Scheduler
  • Saratoga Hospital
  • Saratoga Springs, NY FULL_TIME
  • Performs administrative duties under the direction of the physician. Duties include coordinating and scheduling surgical procedures and follow-up appointments. Works with office and clinical staff to ...
  • 13 Days Ago

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Patient Scheduler
  • Albany Gastroenterology Consultants, PLLC
  • Halfmoon, NY FULL_TIME
  • Seeking experienced, energetic, upbeat, collaborative person to join our patient services team at Albany Gastroenterology Consultants - a leading provider of gastroenterology medical services in the a...
  • 5 Days Ago

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0 Contact Center Scheduler, Sr. jobs found in Schenectady, NY area

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Seasonal Labor Scheduler
  • Great Escape
  • Queensbury, NY
  • HOW YOU WILL DO IT: Create and edit schedules up to 3 weeks in advance to meet the daily needs of the Resort. Actively m...
  • 4/19/2024 12:00:00 AM

C
Certified Nursing Assistant - Flexible Schedule
  • Clinical Staffing Resources New York
  • Altamont, NY
  • Competitive Pay, Flexible Schedule, exp in LTC required Clinical Staffing Resources is currently seeking per diem LTC Ce...
  • 4/19/2024 12:00:00 AM

C
Certified Nursing Assistant - Flexible Schedule
  • Clinical Staffing Resources New York
  • Knox, NY
  • Competitive Pay, Flexible Schedule, exp in LTC required Clinical Staffing Resources is currently seeking per diem LTC Ce...
  • 4/19/2024 12:00:00 AM

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Certified Nursing Assistant - Flexible Schedule
  • Clinical Staffing Resources New York
  • Quaker Street, NY
  • Competitive Pay, Flexible Schedule, exp in LTC required Clinical Staffing Resources is currently seeking per diem LTC Ce...
  • 4/19/2024 12:00:00 AM

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Dental Hygienist - choose your own schedule
  • GoTu
  • Albany, NY
  • Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 4/19/2024 12:00:00 AM

D
Scheduler
  • DPS Group
  • Albany, NY
  • Summary DPS Group is seeking a Project Scheduler to join our advanced technology team in Albany, NY area. The Project Sc...
  • 4/16/2024 12:00:00 AM

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Dental Hygienist - choose your own schedule
  • GoTu
  • Schenectady, NY
  • Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 4/15/2024 12:00:00 AM

A
Scheduling and Patient Services Lead - Vascular, Kingston
  • Albany Medical Center
  • Albany, NY
  • Department/Unit: Vascular Southern Tier Work Shift: Day (United States of America) Scheduling and Patient Services Lead ...
  • 4/15/2024 12:00:00 AM

Schenectady (/skəˈnɛktədi/) is a city in Schenectady County, New York, United States, of which it is the county seat. As of the 2010 census, the city had a population of 66,135. The name "Schenectady" is derived from a Mohawk word, skahnéhtati, meaning "beyond the pines". Schenectady was founded on the south side of the Mohawk River by Dutch colonists in the 17th century, many from the Albany area. They were prohibited from the fur trade by the Albany monopoly, which kept its control after the English takeover in 1664. Residents of the new village developed farms on strip plots along the rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$56,558 to $77,661
Schenectady, New York area prices
were up 1.5% from a year ago

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