Contact Center Scheduler, Sr. jobs in Tuscaloosa, AL
Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler, Sr. jobs
- Alabama One Credit Union
-
Tuscaloosa, AL
FULL_TIME
-
Description
The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may conduct transactions, answer routine account questions, and resolve issues to ensure excellent service for members who utilize telephone, secure messaging, or chat banking options at Alabama ONE.
Responsibilities
- Utilize phone system, text, chat, and secure messaging systems to assist members with a wide variety of banking needs.
- Provides guidance and information to members regarding products and services.
- Participates in ongoing learning and development to maintain knowledge base of AOCU policies, procedures, and processes.
- Other duties as assigned.
Requirements
High School Diploma or GED and previous customer service or call center experience are required. The ideal candidate will be passionate about providing exceptional, professional customer service. Must be able to communicate effectively verbally and in writing. High technical proficiency, and the ability to operate various computer systems.
Experience working in a financial institution is strongly preferred.
- 13 Days Ago
- DCH Health System
-
Tuscaloosa, AL
OTHER
- Overview He/she is responsible for the scheduling of outpatients for testing, treatment or other procedures in an expeditious, friendly and courteous manner. Responsibilities Takes telephone reservati...
- 11 Days Ago
- Robert Half
-
Tuscaloosa, AL
OTHER
- Skilled Accountants who have an aptitude for adaptability are a great fit for this Senior Accountant position. Apply today! We would love to hear about your interest in this open Senior Accountant ope...
- 8 Days Ago
- KP Recruiting Group
-
Livingston, AL
FULL_TIME
- KP Recruiting Group is a consulting firm that provides leadership and exceptional talent to some of the world’s leading companies. Headquartered in the Midwest, KP Recruiting Group has successfully co...
- 1 Month Ago
- TRIGO Global Quality Solutions
-
Vance, AL
FULL_TIME
- TRIGO Global Quality Solutions is seeking a to fill a Sr. Site Leader Position in Vance, AL. Overall Purpose of a Sr. Site Leader Responsible for management of a site or management of a team of Site L...
- 24 Days Ago
- Learning Care Group
-
Vance, AL
FULL_TIME
- Our organization prides itself on excellence, putting the education and development of our children first and foremost. When you consider a career at Learning Care Group, know you will be joining a te...
- 22 Days Ago
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0 Contact Center Scheduler, Sr. jobs found in Tuscaloosa, AL area
- Office Depot
-
Tuscaloosa, AL
- Responsibilities At Office Depot and Office Max, every leader is responsible for growing total sales and services within...
- 4/19/2024 12:00:00 AM
- Kedrion Biopharma, Inc.
-
Tuscaloosa, AL
- KEDPLASMA provide s a friendly and rewarding working environment with frequent opportunities for cross-training and adva...
- 4/19/2024 12:00:00 AM
- TAG
-
Tuscaloosa, AL
- Job Description Job Description The Assurance Group (www.assuregrp.com) is looking for the right person to fill a consul...
- 4/18/2024 12:00:00 AM
- The University of Alabama
-
Tuscaloosa, AL
- Executive Assistant II - 522372 Job no: 522372 Work type: Regular Full-time (Benefits eligible) Location: Tuscaloosa Cat...
- 4/18/2024 12:00:00 AM
- Allstate Insurance Agency - Andrew Kniphfer
-
Northport, AL
- Job Description Job Description Benefits: Bonus based on performance Signing bonus Training & development Take charge of...
- 4/16/2024 12:00:00 AM
- DeliverThat
-
Tuscaloosa, AL
- Join DeliverThat, a company founded by drivers, for drivers, with a mission to provide larger commissions, stronger rela...
- 4/16/2024 12:00:00 AM
- La Quinta Inn & Suites
-
Tuscaloosa, AL
- Job Description Job Description The La Quinta Inn and Suites Tuscaloosa is seeking a qualified, dependable hotel front d...
- 4/15/2024 12:00:00 AM
- H&R Block, Inc.
-
Northport, AL
- What you'll bring to the team... * Answer phones and greet clients in a personalized, friendly, and inviting manner * Ma...
- 4/15/2024 12:00:00 AM
About Tuscaloosa, Alabama
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